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    PanelDue5i DOA?

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    PanelDue
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    • kbrickman24undefined
      kbrickman24
      last edited by

      I've been sent here from PrintedSolid.

      I bought a PD5i for my Duet2 WiFi and believe it to have a display issue out of the box.

      The screen shows grey with random black lines running throughout. I've confirmed the Main board is healthy by plugging in my 7i from another printer. The 5i responds to touch but will not show any image. The erase button yielded a fully blank screen. After updating to latest firmware the black lines return.

      If there's anything I missed, let me know. Otherwise I'm told that Duet has to approve my warranty claim here.

      Thanks!

      T3P3Tonyundefined 1 Reply Last reply Reply Quote 0
      • T3P3Tonyundefined
        T3P3Tony administrators @kbrickman24
        last edited by

        @kbrickman24 definitely sounds like it's faulty. Use this reply as authority for a warranty replacement.

        www.duet3d.com

        1 Reply Last reply Reply Quote 0
        • kbrickman24undefined
          kbrickman24
          last edited by

          Thanks Tony.

          I will also take this opportunity to praise you and the rest of the Duet team for an outstanding system.

          1 Reply Last reply Reply Quote 0
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