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    Duet 3 Mainboard 6hc Board warranty request

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    Firmware installation
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    • DannyG72undefined
      DannyG72
      last edited by

      Hi, I purchased a board from Printed Solid about a month ago and am just now getting around to installing it in my machine. I've noticed that the ethernet port does not look like it is soldered properly to the board. I have not plugged this board in nor have I tested if the ethernet jack works, but I would like a warranty replacement as the board is clearly not in proper operational status.

      Here are pictures of the board: https://imgur.com/a/fJQSanM

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      • dc42undefined
        dc42 administrators
        last edited by

        @DannyG72, I'm sorry that you have received an incorrectly-assembled board. I am surprised that the fault was not noticed when the Ethernet per was tested. I approve a warranty replacement. Please contact Printed Solid and refer them to this post for authorization.

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • josegerdesundefined
          josegerdes
          last edited by

          @dc42 can you follow me please so we can chat.? then u can unfollow

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