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Duet3D not conecting to computer

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  • undefined
    Reaperrhs
    last edited by 7 Apr 2020, 13:43

    Yes I try, al follow all the steps but I can't get it to show on my computer

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    • undefined
      Danal
      last edited by 7 Apr 2020, 15:10

      Some laptops just won't connect to some USB devices.

      Try a USB hub.

      Try a different computer.

      Delta / Kossel printer fanatic

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      • undefined
        Reaperrhs
        last edited by 7 Apr 2020, 18:22

        i just try a different computer and a USB hub, I can't get it to work

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        • undefined
          Reaperrhs
          last edited by 7 Apr 2020, 19:54

          I would like to know if i can get a replacement or a refund?

          undefined 1 Reply Last reply 7 Apr 2020, 20:52 Reply Quote 0
          • undefined
            Phaedrux Moderator @Reaperrhs
            last edited by 7 Apr 2020, 20:52

            @Reaperrhs Please wait for @dc42 to review and perhaps suggest some more troubleshooting steps. If we're not able to get it working a warranty replacement will be arranged.

            Z-Bot CoreXY Build | Thingiverse Profile

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              Reaperrhs
              last edited by 7 Apr 2020, 20:53

              I'm ready, what can i do?

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              • undefined
                Phaedrux Moderator
                last edited by 7 Apr 2020, 20:57

                At this point, wait.

                Z-Bot CoreXY Build | Thingiverse Profile

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                  Reaperrhs
                  last edited by 8 Apr 2020, 23:55

                  Any updates?

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                  • undefined
                    dc42 administrators
                    last edited by dc42 4 Sept 2020, 09:18 9 Apr 2020, 09:18

                    I'm sorry for the delay. Does Device Manager show an unknown devices when you connect it, with the Erase jumper in place?

                    Have you installed the Windows device driver? In it's DuetDriverFiles.zip at https://github.com/dc42/RepRapFirmware/releases/tag/3.01-RC6. Unzip it and then run the duet.inf file.

                    Duet WiFi hardware designer and firmware engineer
                    Please do not ask me for Duet support via PM or email, use the forum
                    http://www.escher3d.com, https://miscsolutions.wordpress.com

                    undefined 2 Replies Last reply 9 Apr 2020, 14:40 Reply Quote 0
                    • undefined
                      Reaperrhs @dc42
                      last edited by 9 Apr 2020, 14:40

                      @dc42 i don't know if you can read the previous messages but I have try everything and follow all the troubleshooting steps, the board just doesn't work, y try different computer and cables

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                      • undefined
                        Reaperrhs @dc42
                        last edited by 10 Apr 2020, 21:15

                        @dc42 i don't want to be annoying but i have been waiting too long for you guys to figure out what happens, obviously my board doesn't work i would like to get a refund or a replacement

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                        • undefined
                          Phaedrux Moderator
                          last edited by 15 Apr 2020, 18:49

                          Hi, sorry for the delay over the Easter break. We will approve a warranty replacement. Please contact your vendor and point them to this thread.

                          Also please note that if the issue with the usb connection was not a problem with the Duet 3 itself you will likely run into the same issue again. This is why we try to eliminate all other factors before approving a warranty replacement.

                          Once again, apologies for the inconvenience.

                          Z-Bot CoreXY Build | Thingiverse Profile

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                          • undefined
                            Reaperrhs
                            last edited by 22 Apr 2020, 18:36

                            This post is deleted!
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