SBC version update does not work

aq18507

I hope anyone in this form can help me. I am currently on version 3.4.6 but I would like to upgrade to the latest version. Duet is setup on a SBC, on a Raspberry Pi 5 and works otherwise flawlessly. When running the commands sudo apt update and sudo apt upgrade I get the following response

W: Failed to fetch https://pkg.duet3d.com/dists/stable/InRelease  Could not connect to pkg.duet3d.com:443 (134.209.94.168), connection timed out
W: Some index files failed to download. They have been ignored, or old ones used instead.

Ign:1 https://pkg.duet3d.com stable/armv7 arm64 duetsoftwareframework arm64 3.5.0
Ign:2 https://pkg.duet3d.com stable/armv7 arm64 duettools arm64 3.5.0
Ign:3 https://pkg.duet3d.com stable/armv7 arm64 duetpluginservice arm64 3.5.0
Ign:4 https://pkg.duet3d.com stable/armv7 arm64 duetcontrolserver arm64 3.5.0
Ign:5 https://pkg.duet3d.com stable/armv7 arm64 duetruntime arm64 3.5.0
Ign:6 https://pkg.duet3d.com stable/armv7 arm64 duetwebserver arm64 3.5.0
Ign:7 https://pkg.duet3d.com stable/armv7 arm64 duetwebcontrol all 3.5.0
Ign:8 https://pkg.duet3d.com stable/armv7 arm64 reprapfirmware all 3.5.0-1
Ign:1 https://pkg.duet3d.com stable/armv7 arm64 duetsoftwareframework arm64 3.5.0
Ign:2 https://pkg.duet3d.com stable/armv7 arm64 duettools arm64 3.5.0
Ign:3 https://pkg.duet3d.com stable/armv7 arm64 duetpluginservice arm64 3.5.0
Ign:4 https://pkg.duet3d.com stable/armv7 arm64 duetcontrolserver arm64 3.5.0
Ign:5 https://pkg.duet3d.com stable/armv7 arm64 duetruntime arm64 3.5.0
Ign:6 https://pkg.duet3d.com stable/armv7 arm64 duetwebserver arm64 3.5.0
Ign:7 https://pkg.duet3d.com stable/armv7 arm64 duetwebcontrol all 3.5.0
Ign:8 https://pkg.duet3d.com stable/armv7 arm64 reprapfirmware all 3.5.0-1
Ign:1 https://pkg.duet3d.com stable/armv7 arm64 duetsoftwareframework arm64 3.5.0
Ign:2 https://pkg.duet3d.com stable/armv7 arm64 duettools arm64 3.5.0
Ign:3 https://pkg.duet3d.com stable/armv7 arm64 duetpluginservice arm64 3.5.0
Ign:4 https://pkg.duet3d.com stable/armv7 arm64 duetcontrolserver arm64 3.5.0
Ign:5 https://pkg.duet3d.com stable/armv7 arm64 duetruntime arm64 3.5.0
Ign:6 https://pkg.duet3d.com stable/armv7 arm64 duetwebserver arm64 3.5.0
Ign:7 https://pkg.duet3d.com stable/armv7 arm64 duetwebcontrol all 3.5.0
Ign:8 https://pkg.duet3d.com stable/armv7 arm64 reprapfirmware all 3.5.0-1
Err:1 https://pkg.duet3d.com stable/armv7 arm64 duetsoftwareframework arm64 3.5.0
  Could not connect to pkg.duet3d.com:443 (134.209.94.168), connection timed out
Err:2 https://pkg.duet3d.com stable/armv7 arm64 duettools arm64 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Err:3 https://pkg.duet3d.com stable/armv7 arm64 duetpluginservice arm64 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Err:4 https://pkg.duet3d.com stable/armv7 arm64 duetcontrolserver arm64 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Err:5 https://pkg.duet3d.com stable/armv7 arm64 duetruntime arm64 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Err:6 https://pkg.duet3d.com stable/armv7 arm64 duetwebserver arm64 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Err:7 https://pkg.duet3d.com stable/armv7 arm64 duetwebcontrol all 3.5.0
  Unable to connect to pkg.duet3d.com:https:
Ign:8 https://pkg.duet3d.com stable/armv7 arm64 reprapfirmware all 3.5.0-1
Err:8 https://pkg.duet3d.com stable/armv7 arm64 reprapfirmware all 3.5.0-1
  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetsoftwareframework_3.5.0_arm64.deb  Could not connect to pkg.duet3d.com:443 (134.209.94.168), connection timed out
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duettools_3.5.0_arm64.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetpluginservice_3.5.0_arm64.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetcontrolserver_3.5.0_arm64.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetruntime_3.5.0_arm64.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetwebserver_3.5.0_arm64.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/duetwebcontrol_3.5.0_all.deb  Unable to connect to pkg.duet3d.com:https:
E: Failed to fetch https://pkg.duet3d.com/dists/stable/armv7/binary-armhf/reprapfirmware_3.5.0-1_all.deb  Unable to connect to pkg.duet3d.com:https:

The SBC has access to the internet, which was verified by ping google.com and also ping www.duet3d.com for both commands. I get a response, but for some strange reason, not for ping pkg.duet3d.com. Further to this when I run sudo apt update && sudo apt upgrade -y it updates and upgrades all other packages.

I have gone through my installation, and I cannot find the reason why it refuses to connect to the duet3d server. But there is clearly something not quite right.

Thank you very much already for your help.

chrishamm

@aq18507 I can access those files without problems. Maybe an interim problem with your ISP? If it still doesn't work, you can attempt to download the latest packages from https://pkg.duet3d.com/dists/stable/armv7/binary-arm64/ and install them manually via apt install *.deb.

aq18507

@chrishamm Thanks so much for getting back to me. I don't think it is an ISP issue since I am able to download the packages on my PC, which is on the same network. Further to this, I have had this issue for about 4 months now and only gotten around to solving this issue this week.

chrishamm

@aq18507 I had a quite weird network problem on a Pi the other day, perhaps you have the same problem. Some other package pulled in connman as a dependency which - for some reason - after a while assigned an IPv4LL address to an adapter that was already connected, which then blocked all external traffic. Try to remove that package just in case you have it installed by running sudo apt purge connman and check the problem is fixed after a reboot.