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Duet 2 Ethernet keeps disconnecting

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  • undefined
    elliott.griffiths
    last edited by 17 Aug 2019, 14:31

    0_1566051667717_CL.png

    I keep losing connection to the Duet 2 on our Tool Changer every 5 seconds or so. I've tried obvious things such as changing the Ethernet cable, the port, reinstalling 2.04RC1 (2019-07-14b1). I'm completely stumped, what would be your next step?

    M122 Report

    0_1566051944454_M122 1.PNG
    0_1566051950341_M122 2.PNG
    0_1566051958301_M122 3.PNG

    Unsure if this is a network problem at work.

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    • undefined
      elliott.griffiths
      last edited by 17 Aug 2019, 14:34

      Would've copied that - but keep disconnecting, it was infuriating 😂

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      • undefined
        dc42 administrators
        last edited by 17 Aug 2019, 18:29

        Might you have an IP address conflict? Have you configured the Duet to use a static IP or to use DHCP?

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

        undefined 1 Reply Last reply 17 Aug 2019, 21:41 Reply Quote 0
        • ?
          A Former User
          last edited by 17 Aug 2019, 19:39

          If you can't get to the bottom of it installing wireshark and providing a capture file of a session might provide some insight to where it goes t*** up.

          (please do any capture without any other software or browser tabs running to keep the data to a minimum, and also to avoid sharing anything potentially sensitive)

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          • undefined
            elliott.griffiths @dc42
            last edited by 17 Aug 2019, 21:41

            @dc42 Currently DHCP, for a static IP at work I'll have to talk to our IT guys - I'll try this Monday to rule out a conflict.

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            • undefined
              Dr_Ju_Ju
              last edited by 17 Aug 2019, 22:39

              Also ask your IT guys, how long is the "Lease Duration" for the DHCP scope....

              What URL are you using to get to the web interface, are you putting in a name (so using DNS, which will usually require a static entry) or just using the IP address ??

              Julian,

              Old goat, learning new things….

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              • ?
                A Former User
                last edited by 17 Aug 2019, 23:30

                DNS doesn't require a static entry unless your DNS and/or DHCP server is from the last millennium. Pretty standard to have DHCP update DNS records on the fly now.

                Until recently the Duet 2 even took care of its own mDNS resolution.

                Easiest way to test if the current DHCP setup is resulting in a IP conflict is to power down the Duet and see if the IP address responds to any sort of ping or other connections. Run nmap to be as sure as you can, the address could have a firewall silently dropping most or all packets so not a 100% test, but at the same time as good as you can do.

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                • undefined
                  elliott.griffiths
                  last edited by 19 Aug 2019, 19:25

                  This was an interesting one - network problem, not the Duet. After a lot of troubleshooting, changing the MAC address that was associated with the static IP I had setup on the network solved the issue. Now I'll have to arrange for a new static IP, but interesting that this was the solution - the ping to the Duet was never interrupted. I think someone has made some changes to the network at work...

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                  • ?
                    A Former User
                    last edited by 19 Aug 2019, 20:26

                    Thats interesting, most network equipment only cache the mac to ip mapping for a few minutes (with the exception of the dhcp server). Would be interesting to see if a new reservation causes new problems or if it was a one off.

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