Duet3D not conecting to computer

Reaperrhs

my computer doesn't recognize the duet3d board, I connected but it doesn't do anything, locks like the DIAG ELD is on (was flashing when I first connect it )

Phaedrux

What kind of PC are you connecting to?
Do you hear a USB connected chime?
Does it show in the device manager?
Does it show as a bossa port?
Are you trying to flash the firmware?
Is the erase jumper fitted?

Reaperrhs

laptop Asus windows 8
no chime when I connected
it doesn't show on device manager
not showing as a bossa port
I can't even flash because my computer doesn't recognize it
eraser jumper is not fitted s showing in the picture

Phaedrux

Follow these steps: https://duet3d.dozuki.com/Wiki/Getting_Started_With_Duet_3#Section_Updating_Duet_3_main_board_firmware

If it still isn't showing up, try a different cable.

Reaperrhs

i just did, the same result, the board is powered but the DIAG lED Is ON (faded)
i try 3 different cables

dc42

@Reaperrhs said in Duet3D not conecting to computer:

i just did, the same result, the board is powered but the DIAG lED Is ON (faded)
i try 3 different cables

That normally means that either the firmware running on the board is bad, or the board is in bootloader mode and should present the Bossa port. Have you tried fitting the Erase jumper and seeing whether the Bossa port appears on a USB-connected PC?

Reaperrhs

Yes I try, al follow all the steps but I can't get it to show on my computer

Danal

Some laptops just won't connect to some USB devices.

Try a USB hub.

Try a different computer.

Reaperrhs

i just try a different computer and a USB hub, I can't get it to work

Reaperrhs

I would like to know if i can get a replacement or a refund?

Phaedrux

@Reaperrhs Please wait for @dc42 to review and perhaps suggest some more troubleshooting steps. If we're not able to get it working a warranty replacement will be arranged.

Reaperrhs

I'm ready, what can i do?

Phaedrux

At this point, wait.

Reaperrhs

Any updates?

dc42

I'm sorry for the delay. Does Device Manager show an unknown devices when you connect it, with the Erase jumper in place?

Have you installed the Windows device driver? In it's DuetDriverFiles.zip at https://github.com/dc42/RepRapFirmware/releases/tag/3.01-RC6. Unzip it and then run the duet.inf file.

Reaperrhs

@dc42 i don't know if you can read the previous messages but I have try everything and follow all the troubleshooting steps, the board just doesn't work, y try different computer and cables

Reaperrhs

@dc42 i don't want to be annoying but i have been waiting too long for you guys to figure out what happens, obviously my board doesn't work i would like to get a refund or a replacement

Phaedrux

Hi, sorry for the delay over the Easter break. We will approve a warranty replacement. Please contact your vendor and point them to this thread.

Also please note that if the issue with the usb connection was not a problem with the Duet 3 itself you will likely run into the same issue again. This is why we try to eliminate all other factors before approving a warranty replacement.

Once again, apologies for the inconvenience.

Reaperrhs

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