Type-C port Dropped

tra50n

Hello everyone,

I'm currently facing an issue with a Type-C port on my device. As shown in the figure, the Type-C port has dropped and is no longer securely attached. Since this port is the only way I can connect to the desktop, the motherboard can no longer communicate with it. I am unsure if it is a quality problem, I would like to know how to proceed with fixing this issue or if I need to purchase a new motherboard.

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I would greatly appreciate any advice or suggestions from the experts here.

Thanks,
Chuanshen

dc42

@tra50n I'm sorry to hear that the USB-C port has detached. One of our support staff should have been in contact with you by email by now.

David

Phaedrux

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.