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    PanelDue Failure?

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    Duet Hardware and wiring
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    • kswaidundefined
      kswaid
      last edited by

      I included a 4.3" PanelDue with my Duet Wifi order and finally got around to installing the system last week. When I hooked everything up it was operating basically normally except about 1 in 4 times I turned the machine on the screen would flash white and then go dark and stay that way. Over the week of use it has seen so far this problem has gotten worse to the point where it will never display an image (occasionally it will display the home screen for ~1s). The touch controls are still functional when this happens, or at least I can hear the audible feedback from menu selections. The cables and connections all look good, my power supply is stable at 12 volts, and in all other ways the Duet Wifi works perfectly. I have reseated the daughter board on the LCD header and made sure that none of the hardware has cold solder joints, a short, etc. Any ideas or did I just happen to get a dud?

      Thanks,
      Kyle

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      • dc42undefined
        dc42 administrators
        last edited by

        Most likely the back light inverter on the display panel has an intermittent fault; but there is a possibility that it is the Panel Due controller board that is faulty. If the voltage on the LEDA pin of the display is close to 3.3V then the problem is almost certainly in the display.

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • kswaidundefined
          kswaid
          last edited by

          Yeah, I measure 3.3V on the controller and about 3.0 on the back of the panel where the screen print is labeled LED_A under Backlight Control. So I guess the problem must be the display. Time for an RMA or would a repair be possible? I can't say I am familiar with LCD backlight power circuits, but it can't be too complex.

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          • dc42undefined
            dc42 administrators
            last edited by

            It's probably the display, however I suggest you install latest firmware on the PanelDue in case the Gnu C library bug that affects PanelDue firmware 1.14 and earlier is to blame.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

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            • kswaidundefined
              kswaid
              last edited by

              Will do. Thanks for the quick replies.

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              • kswaidundefined
                kswaid
                last edited by

                Had a hell of a time getting bossac.exe on my computer (ended up installing an old version of the arduino IDE) but finally managed to flash the updated firmware to the paneldue. Everything is back to working. I am glad I don't need to replace any hardware.

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                • kswaidundefined
                  kswaid
                  last edited by

                  Spoke too soon, I guess it was simply luck that it was working because now it is dark again.

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                  • dc42undefined
                    dc42 administrators
                    last edited by

                    If you have a multimeter, check the voltage on the LEDA pin. It should be 3.3V if the PanelDue is commanding the backlight on.

                    Check that the display voltage selector jumper is fitted, in the 3.3V position.

                    Duet WiFi hardware designer and firmware engineer
                    Please do not ask me for Duet support via PM or email, use the forum
                    http://www.escher3d.com, https://miscsolutions.wordpress.com

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                    • kswaidundefined
                      kswaid
                      last edited by

                      Yeah, jumper is correct and I get the correct voltage on LEDA. A new panel is on the way from Filastruder and so it should be fully functional again shortly.

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