Hardware issue? Duet WiFi does not boot. Can not connect via usb

  • Hi there,
    New duet WiFi purchased at e3d.
    Does not show up on USB.
    Have installed drivers tried multiple computers, cables. Windows does not recognize as a USB device at all.

    Also tried reprap configurator and writing config to SD card. is configured to join network but never shows up. Tried powered with USB also tried 24v power supply. Does not seem to be booting.

    With USB connected only I have 1 solid red light near USB port.

    On 24v I have two solid lights. 1 blue 1 red.

    I contacted e3d for support and they sent me here.

    Can you please help?

    Thank you!

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