In a previous life, I was the admin of a large computer network. One of the best features of the Cisco gear we used was the command "show tech-support". It spits out a huge text file with the entire configuration of the device, along with a number of diagnostic command outputs, error and operation logs, component temperatures, version info, etc.
The file could either be used in-place for diagnostics or sent to Cisco tech support for further analysis, sidestepping a lot of back-and-forth with the support people.
It occurred to me that it would not be that hard to achieve something similar, either implemented in firmware or else done in DWC. That file, uploaded to the forum (perhaps via an automated mechanism direct from DWC?) would provide a huge amount of troubleshooting data very easily.
Even better would be a way to unpack that data into a visualiser/validator tool that showed common issues, potential conflicts, firmware upgrade 'gotchas', etc. Again, this is something we had with Cisco where complex configurations led to difficult-to-spot and subtle issues. I appreciate that this is not trivial to implement but it wouldn't have to happen all at once and, once done, might actually cut down on the time spent troubleshooting, especially with 'new user'-type issues.
adavidm
