Can't login in Duet3D shop



  • I don't know where to put this thread so I put it here.
    I can't login in the shop site as it always say: "Warning: No match for E-Mail Address and/or Password." while I can login in the forum.

    I already did several password reset and every time it gives me the same error (and I copy pasted the password to avoid errors in typing), I tried to login last night and the again tomorrow, so it's not even a "too many login attempts" error; I'm obviously already registered as I purchased a Duet Maestro last year, the registration email was sent to the email address I'm trying to use to login (and I still have a copy) and when I request a password reset I receive the password reset link.

    So what's the problem?


  • administrators

    Have you tried refreshing the page? The forum software was updated yesterday.



  • Yes: I did ctrl+F5 too and I get the same error. =(

    But I don't have problems on the forum (I'm writing right now) : I have problems on the shop.


  • administrators

    please email info@duet3d.com and we will sort it out.


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