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    Sannce camera not behaving as described in documentation

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    • Dougal1957undefined
      Dougal1957
      last edited by

      Which Browser do you use if Chrome I can give you my settings for you to modify for your situation.

      In fact here it is (the link is truncated to the left but you should get the idea.

      82bb70ad-fe17-444d-8153-6f9a55c5805e-image.png

      You will have to find the IP and the port yourself for your setup.

      Hope this helps a little.

      Doug

      yonutz33undefined 1 Reply Last reply Reply Quote 0
      • yonutz33undefined
        yonutz33 @Dougal1957
        last edited by

        @Dougal1957 Unfortunately it does not help, as i was saying i cannot determine the port or at least do not know how. I got the ip, haven't got the username or password and the app does not give the me option to create a user or password.

        1 Reply Last reply Reply Quote 0
        • A Former User?
          A Former User
          last edited by

          can you view the stream from the camera in your browser outside of duet web control?

          yonutz33undefined 1 Reply Last reply Reply Quote 0
          • yonutz33undefined
            yonutz33 @A Former User
            last edited by

            @bearer no, i cannot, only in sannce's app Joylite

            Dougal1957undefined 1 Reply Last reply Reply Quote 0
            • Dougal1957undefined
              Dougal1957 @yonutz33
              last edited by Dougal1957

              @yonutz33 have you downloaded the app as specified in the documentation?

              Camera Details App

              running this should give you those options when I set mine up with the Sannce phone app I had to name the cam and give it a PW!

              also see https://support.sannce.com/hc/en-us/articles/360029333311-Sannce-Cam-How-to-use-IP-address-to-check-the-live-view

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              • yonutz33undefined
                yonutz33
                last edited by yonutz33

                Hi,

                I tried to follow the guide you linked in the past and retried it now again and it doesn't work.
                Let me detail that for you, here's a screenshot of the Sannce Cam app used:
                Screenshot_20200208-142336.png

                • When using the last option as described in the guide (in my case Wireless Configuration Wifi not One Key Add), i choose Camera, then I input my Wifi info. Then it makes some high pitched noises and dispays a countdown timer from 60 while noting happens with the camera or app. After that timer is finished it displays Paired WiFi end, is searching device ... and then nothing. I've left it running up to 15 minutes with no change. I tried resetting the camera in various steps from the above, nothing.
                • I also tried with Search device in LAN, it doesn't find it
                • I tried with Scanning device QRcode, it completes the DID info. But after pushing the Done button and getting back to the view with list of cameras it displays an Invalid id below the camera name.

                The search tool returns nothing, i click refresh, nothing happens. I will make a test later today with a laptop using Windows 7, since their screenshots seem to be made from a Windows 7 PC. I am using a Windows 10 laptop at this time.

                Here's also a screenshot of the camera model and uid code, maybe it helps
                IMG_20200208_143235.jpg !

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                • yonutz33undefined
                  yonutz33
                  last edited by

                  I will reach out to the Sannce Group maybe they can assist. I think they updated the firmware and changed the app without any notice to the users (wouldn't be the first time china manufacturers did this), so future buyers be warned!

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                  • Synapsisundefined
                    Synapsis
                    last edited by

                    Here is a Youtube video you can try. video
                    When you try the wireless method you do keep the phone close to the camera?

                    yonutz33undefined 1 Reply Last reply Reply Quote 0
                    • yonutz33undefined
                      yonutz33 @Synapsis
                      last edited by

                      @Synapsis said in Sannce camera not behaving as described in documentation:

                      Here is a Youtube video you can try. video
                      When you try the wireless method you do keep the phone close to the camera?

                      I can connect using the new app, Joylite as described in the video. The problem is I cannot access it from my browser, so that i can include it in the duet web interface.

                      Feliperisadaundefined 1 Reply Last reply Reply Quote 0
                      • Feliperisadaundefined
                        Feliperisada @yonutz33
                        last edited by

                        Hi @yonutz33, I am facing the same problem as you. I couldnt identify the Sannce I21AG cam port. By chance, did you manage to identify?

                        yonutz33undefined 1 Reply Last reply Reply Quote 0
                        • yonutz33undefined
                          yonutz33 @Feliperisada
                          last edited by

                          @feliperisada Hi
                          Well, i never figured it out. Now i'm just using the cam for something else...

                          1 Reply Last reply Reply Quote 0
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