Step 9 - Check Access to Duet Web Control not working

A Former User

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

I called my internet provider “Spectrum” and traced the IP address and to our amassment the address I was typing in was being routed as a different address, Hmmm…

what does that even mean?

which address does the duet have? is it static or dhcp?

same for the computer?

Danal

You will need to tell us more about the network to which you are attempting to connect the printer.

What is the address of your PC?

What is the address of your Router?

P.S. Internet service providers generally do not provide very good support for the network inside your home. They support from your router (and/or modem) to their network to the internet. Take with a huge grain of salt anything they say about the network on "your" side of the router/modem.

dc42

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

When I send the IP address assigned to the Duet, I get
Hmmm…can’t reach this page

What IP address has been assigned to the Duet, as reported by the M552 command?

cdalyai

@bearer What does that even mean?
Let me try to explain the best I can… The firmware is pointing to IP address 10.1.50.4 and the Duet board is pointing to 10.2.107.215

which address does the duet have? is it static or dhcp?
I don’t know for sure if it’s a dynamic IP address via DHCP or a static address… I’m pretty sure it’s DHCP which is the default for most setups. By the way the setup did not give me an opportunity to select one or the other.

same for the computer?
My computer is on a Private Net- Work and the IP assignment is set to Automatic (DHCP)

cdalyai

@Danal What is the address of your PC?
I’m not sure I want to give that information in this forum, but it is set to Automatic (DHCP)

What is the address of your Router?
I do not have a personal Router. Please read description below. I do know it is an Intel Dual Band Wireless-AC 3165

A little information about my setup:
1- I’m connected into a commercial community setup with the internet provider “Spectrum Community Solutions”.
2- I have no control of any of the equipment ( Modem/Router etc. ) They own it…
3- I have to sign in to Spectrum Community Solutions WiFi from my computer any time I add a new device then add the device to a list of authorized devices. And then and only then connect the device to my WiFi network.
4- There is a local Spectrum office twenty minutes from my home, but they are not authorized to work on or do any trouble shooting on this setup. I have to work directly with Spectrum Community Solutions WiFi.

cdalyai

@dc42 What IP address has been assigned to the Duet, as reported by the M552 command?
10.1.50.4

A Former User

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

The firmware is pointing to IP address 10.1.50.4 and the Duet board is pointing to 10.2.107.215

these are on different networks most likely. which in itself shouldn't be a problem but given they're both local networks the routing would need to be configured correctly. being a community type network it could also be they have enabled client isolation.

lets start by running route print on the computer and posting the output, as well as M554 on the duet.

edit: can you also just confirm both computer and duet are connected to wifi, and the same ssid, and if possible determine if there are multiple bssid's for the same ssid?

Danal

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

@Danal What is the address of your PC?
I’m not sure I want to give that information in this forum, but it is set to Automatic (DHCP)

IP addresses are "neutral" or "harmless" from a security point of view.

A little information about my setup:
1- I’m connected into a commercial community setup with the internet provider “Spectrum Community Solutions”.
2- I have no control of any of the equipment ( Modem/Router etc. ) They own it…
3- I have to sign in to Spectrum Community Solutions WiFi from my computer any time I add a new device then add the device to a list of authorized devices. And then and only then connect the device to my WiFi network.

Thank you, that is extremely helpful.

When you "Sign in to Spectrum Community Solutions WiFi from my computer..." is that via a web page? I'm going to assume so for a moment and state that the Printer can't do this... can't sign in. As such, I doubt that the printer will ever be able to join the Spectrum Community Solutions WiFi network.

Therefore, the printer will need to operate in "Acccess Point" mode. This is documented here: https://duet3d.dozuki.com/Wiki/Gcode#Section_M589_Configure_access_point_parameters

The exact sequence is to connect to the printer via USB and enter:

M552 S0
M589 S"ssid" P"password" I192.168.9.2
M552 S2

DO NOT use your existing SSID! Make up a new one. DO NOT reuse the first three parts of your existing IP address structure. For you, do not use 10.1.x.x or 10.2.x.x on the M589 command. The address I gave above for the M589 "I" (eye) parameter should work.

Then use a computer, phone, or tablet to connect to the SSID you picked above, and in a browser open HTTP://192.168.9.2

Once you get connected, ensure that M552 S2 is somewhere in your config.g This will bring up the AP at each boot. Do not put the M589 in config.g, only the M552 S2

A Former User

Unless its a google translate type thing, he did say to sign in from the computer to register the new device; as such the new device shouldn't have to deal with a captive portal or registration?

A Former User

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

Let me try to explain the best I can… The firmware is pointing to IP address 10.1.50.4 and the Duet board is pointing to 10.2.107.215

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

What IP address has been assigned to the Duet, as reported by the M552 command?

10.1.50.4

what do you mean the Duet board is pointing to 10.2.107.215? the M552 command is authoriative in this case; the firmware, which runs on the Duet board has the IP address 10.1.50.4 if that is what M552 says.

Danal

@bearer said in Step 9 - Check Access to Duet Web Control not working:

Unless its a google translate type thing, he did say to sign in from the computer to register the new device; as such the new device shouldn't have to deal with a captive portal or registration?

Maybe. It could be read either way.

cdalyai

@bearer said in Step 9 - Check Access to Duet Web Control not working:

lets start by running route print on the computer and posting the output,

Please find .JPG attached for the route print...

The M554 command returned the following...

serial:554
Gateway 192.168.1.255
Wifi: ip 0.0.0.0, mask: 255.255.255.0, gw:10.1.50.
route print.JPG

Also here is M587
17:33:25.867 : TNCAP2FCC19 IP=192.168.1.14 GW=0.0.0.0 NM=0.0.0.0
17:33:25.867 : BV_East3rd_713 IP=0.0.0.0 GW=0.0.0.0 NM=0.0.0.0

Thanks for your help....

cdalyai

@Danal
Thanks for your help...
I will attempt working on your suggestion tomorrow.
Tonight is a full schedule.....

A Former User

Mkay route print confirms the Duet and the computer are on two separate networks 10.1.50.0/24 for the Duet and 10.2.107.0/24 for the computer. Weather or not its possible to communicate between the two is up to the provider.

You can try tracert 10.1.50.107 if that is still the address for the Duet, but its only a so and so test.

The main focus should be why is the Duet on a different network.

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

Also here is M587
17:33:25.867 : TNCAP2FCC19 IP=192.168.1.14 GW=0.0.0.0 NM=0.0.0.0
17:33:25.867 : BV_East3rd_713 IP=0.0.0.0 GW=0.0.0.0 NM=0.0.0.0

Is the computer connected to one of these? Remove the one that the computer isn't using.

You can try setting up an Access Point like Danal suggest but if you're using the wifi for your Internet connection you will not be able to access the Internet while accessing the printer (you can switch back and forth ofcourse); but I would try to find out how to get them on the same network (or to make life easy I'd buy a wireless router that could connect to the community wifi and provide a private wifi to you where you don't have to fiddle with their administration at all).

It could be the printer has a weaker antenna and not able to connect to the same network as the computer? So confirming which network the computer is connected to is the next step imo.

Danal

@bearer said in Step 9 - Check Access to Duet Web Control not working:

Mkay route print confirms the Duet and the computer are on two separate networks 10.1.50.0/24 for the Duet and 10.2.107.0/24 for the computer. Weather or not its possible to communicate between the two is up to the provider.

Agreed.

"Ten dot", by default, would be inclusive of every possible address after the 10. However, with a subnet mask of /24, the game changes. (The /24 also shows up in the routing table as 255.255.255.0). This forces all three leftmost octets to be part of the subnet, and only the last octet be station.

Phrased another way: 10.x.y.z/24, each station that has identical values for x and y can talk (assuming they are on the same media) directly with each other. Any pair of stations who's x or y is different, must go through a gateway (IP terminology for a router) to talk.

So... I'm not clear on how the Printer would ever get a 10.1.n.n address when the PC received a 10.2.n.n address from DHCP... but... they can not talk directly to each other, and, as @bearer said, they may or may not be able to talk through the router, depending on the Provider setup.

Therefore... with all the unknowns here... I'd still recommend giving a shot to AP mode, as detailed several posts above.

Danal

@bearer said in Step 9 - Check Access to Duet Web Control not working:

(or to make life easy I'd buy a wireless router that could connect to the community wifi and provide a private wifi to you where you don't have to fiddle with their administration at all).

And... in the "grand scheme of things", I would ABSOLUTELY do this, even if I had to invite network savvy friends over to get it done!

cdalyai

@Danal
GOOD NEWS!> It's up and running....
Spectrum had to manually add the Duet in their master device list even though I added it into my personal device list

Bad News> Spectrum cannot give me a static address or they don't want to.

So I'm thinking if I shut down the Duet it may not connect again because the IP will change. What do I do from this point on???

A Former User

Getting your own router will solve any problem with addresses, but I'd wait and see if it is a problem before deciding. Presumably you'll be in your own subnet or you should consider the security implications of that and get a router.

In any case you can see if mdns works for you. http://duet.local or if your have changed the name change the url accordingly

cdalyai

@bearer
http://duet.local will not work
Spectrum will not turn on manual or give me a static address. They are telling me the solution would be 1- leave the printer on continually 2- Get my own service and router so I would have complete control.
I do not want to go that way at all.
Does Duet have a stand-alone card that is not WiFi, that I can use on my Tevo Delta Printer?

A Former User

@cdalyai said in Step 9 - Check Access to Duet Web Control not working:

http://duet.local will not work

will not work? or does not work? i believed it was supported again in the recent firmware versions, but it does require client support as well.

Stand alone card? They have the wifi and the ethernet version; and they have the PanelDue to control the printer without any network at all.

(You could always use the Duet as the Access point as hinted to above with the mentioned limitations as well)