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    Bad Panel Due v3.0a?

    PanelDue
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    • dionnel666
      dionnel666 last edited by dionnel666

      I recently bought a Duet wifi, Panel Due v3.0a and 5in LCD. First tests shows that the Duet wifi works - updated configuration and checked with a few spare Nema17+EndStops.
      Then assembled the Panel Due to the 5in LCD, Powered up using the 4 wire cable. Got a screen, started to play with the UI... Once I selected a button for another submenu, the display changes and gives me a mostly empty page and the menu line at the bottom. Looks any button takes me to that same mostly empty page and the menu buttons do not work passed that first click. Sounds like bad firmware or bad hardware.

      Reading more, I thought it might require a new firmware.
      Read and followed instructions from here: https://miscsolutions.wordpress.com/paneldue/
      loaded a new firmware with success (PanelDue-v3-5.0.bin), reset, then got the top dot asking to calibrate. Clicked on that dot, screen updated from a top dot to a right side dot... and no more...
      It seems like once I click once, the Panel Due/LCD hangs.

      Do I have a bad LCD, bad Panel Due or need to do something else to get my screen going?
      Louis in Montreal

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      • dc42
        dc42 administrators last edited by

        That fault hasn't been reported before. Either the PanelDue controller is locking up, or the touch interface chip on the screen is. If you want to try a different PaneDue, I'll approve a return/replacement.

        dionnel666 1 Reply Last reply Reply Quote 0
        • dionnel666
          dionnel666 @dc42 last edited by

          @dc42
          I bought this from Spool3D in Canada.
          How do we do this for a replacement?

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          • dc42
            dc42 administrators last edited by

            Ask Spool3D to replace it, and point them to this thread for authorisation.

            dionnel666 1 Reply Last reply Reply Quote 0
            • dionnel666
              dionnel666 @dc42 last edited by

              @dc42
              Will do, David.
              Thanks.

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              • dionnel666
                dionnel666 last edited by

                Received both new Panel Due and LCD from Spool3D.
                Problem was with the LCD.
                Both Panel Due work with the new LCD screen.
                No Panel Due works with old LCD.
                Thanks!

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