PanelDue Firmware Install => Unknown USB after istalling Bossac

[reFlexlab]

Hello,

I have a panelDue 5i.

Recently I was using the screen and suddently it went white...
I have followed some topic about similar problems. I have installed Bossac 1.8 and if I connected the panel to the usb port.

I have looked in the Windows=>Port manager and the usb is detected but this message appears : USB Unkown.
Normaly I should See Bossa port.
I don't know what to do.

Do you have any clues ?

[A Former User]

See if you can find the vendor and product id of the usb device, (device manager -> properties on windows or lsusb on linux)

[nhof]

Assume you have already used both erase and reset buttons while it is powered?

I have found sometimes I have to power up, use erase, wait a bit, then reset. Then unplug and plug back in before it shows up properly.

[reFlexlab]

@nhof Actualy i didn't try this one. But I managed to do it on a Mac OS. Thanks