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    Odd behavior on Z driver using both Za and Zb

    Scheduled Pinned Locked Moved
    Duet Hardware and wiring
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    • jrwaters2undefined
      jrwaters2
      last edited by

      I haven't had much success. I visually inspected my Duet3d and noticed that a couple of the pins on one of the motor headers are not soldered and push through when the connector gets plugged in. Sigh. If I were skilled with a soldering iron I'm sure it would be fixable but I'm a software guy. Does anyone know how to get warranty support from Duet?

      Phaedruxundefined dc42undefined 2 Replies Last reply Reply Quote 0
      • Phaedruxundefined
        Phaedrux Moderator @jrwaters2
        last edited by

        @jrwaters2 said in Odd behavior on Z driver using both Za and Zb:

        Does anyone know how to get warranty support from Duet?

        Where and when was it purchased?

        Z-Bot CoreXY Build | Thingiverse Profile

        jrwaters2undefined 1 Reply Last reply Reply Quote 0
        • jrwaters2undefined
          jrwaters2 @Phaedrux
          last edited by

          @Phaedrux September 6th from Matter Hackers.

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          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            Might be a good idea to contact them as well.

            Z-Bot CoreXY Build | Thingiverse Profile

            jrwaters2undefined 1 Reply Last reply Reply Quote 0
            • jrwaters2undefined
              jrwaters2 @Phaedrux
              last edited by

              @Phaedrux thank you. I’ll do that.

              Best
              Jack

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              • dc42undefined
                dc42 administrators @jrwaters2
                last edited by dc42

                @jrwaters2 said in Odd behavior on Z driver using both Za and Zb:

                I haven't had much success. I visually inspected my Duet3d and noticed that a couple of the pins on one of the motor headers are not soldered and push through when the connector gets plugged in. Sigh. If I were skilled with a soldering iron I'm sure it would be fixable but I'm a software guy. Does anyone know how to get warranty support from Duet?

                Can you post a photo showing the unsoldered connections? Also please let us know the serial number printed on the label on top of the microcontroller, so that we can determine which of our assembly companies made that Duet.

                Duet WiFi hardware designer and firmware engineer
                Please do not ask me for Duet support via PM or email, use the forum
                http://www.escher3d.com, https://miscsolutions.wordpress.com

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                • jrwaters2undefined
                  jrwaters2
                  last edited by jrwaters2

                  Hi @dc42

                  I have attached the image. The pins are in the lower side and they are protruding. My serial number is W01255. The label says "DUET2 MAIN W01255". Thank you for the help.

                  ![0_1574658285680_IMG_9247 (1).jpg](Uploading 100%)

                  jrwaters2undefined 1 Reply Last reply Reply Quote 0
                  • jrwaters2undefined
                    jrwaters2 @jrwaters2
                    last edited by

                    @dc42 odd - The image preview doesn't show. I get "ERROR - something went wrong while parsing server response.". If you provide an e-mail address I can mail it as well.

                    dc42undefined 1 Reply Last reply Reply Quote 0
                    • dc42undefined
                      dc42 administrators @jrwaters2
                      last edited by dc42

                      @jrwaters2 said in Odd behavior on Z driver using both Za and Zb:

                      @dc42 odd - The image preview doesn't show. I get "ERROR - something went wrong while parsing server response.". If you provide an e-mail address I can mail it as well.

                      My guess it that it's too large to be accepted as an upload. Can you host it on Dropbox or Google drive and link to it? Or email it to info at duet3d dot com.

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

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                      • jrwaters2undefined
                        jrwaters2
                        last edited by jrwaters2

                        Thanks @dc42. Tried lots of sizes that are all much smaller than the picture I uploaded a few days ago. I did just mail two images to the address you stated with a subject line of "Pictures for forum topic 12945 (https://forum.duet3d.com/topic/12945)".

                        Jack

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                        • dc42undefined
                          dc42 administrators
                          last edited by

                          Thanks for the pictures, we'll take this up with our assemblers. If you have not already done so, please contact MatterHackers for a replacement. If they ask for authorisation, refer them to this post.

                          Duet WiFi hardware designer and firmware engineer
                          Please do not ask me for Duet support via PM or email, use the forum
                          http://www.escher3d.com, https://miscsolutions.wordpress.com

                          1 Reply Last reply Reply Quote 0
                          • jrwaters2undefined
                            jrwaters2
                            last edited by

                            Thanks all for the help here. Great community and great support from Duet.

                            1 Reply Last reply Reply Quote 0
                            • dc42undefined
                              dc42 administrators
                              last edited by

                              PS - any chance you can send us a better photo of the badly-soldered pins first? When taking close ups with a smartphone, I find it best to pull the camera away from the board until the focus is sharp, then use the digital zoom.

                              Duet WiFi hardware designer and firmware engineer
                              Please do not ask me for Duet support via PM or email, use the forum
                              http://www.escher3d.com, https://miscsolutions.wordpress.com

                              1 Reply Last reply Reply Quote 0
                              • jrwaters2undefined
                                jrwaters2
                                last edited by

                                @dc42 Sure - I just sent one. Let me know. The pins move and I carefully disconnected my cable . . . but you can see that one is particularly protruding though 2 of them move pretty freely.

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                                • jrwaters2undefined
                                  jrwaters2
                                  last edited by

                                  Got my replacement board and was able to successfully home all axes that day. Today I got my first print. Thank you again!

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