PanelDue 5i not erasing
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Hi,
I'm trying to upload updated firmware to the PanelDue 5i I have, but the erase button does not seem to erase anything for me. If I hold it down for a few seconds then press reset, it restarts like I didn't do anything and loads up the menu. It is connected via a USB cable from Samsung but I have also tried it without power just in case it needed to be done when off.Any advise that anyone could give me would be appreciated.
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is it disconnected from duet? If not, disconnect it first, then power up with USB, then press erase button for at least sec or two.
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Yes it is disconnected from the Duet, the only connection is the USB which I've tried in a USB 2 and USB 3 port.