Constant errors

A Former User

Cant update via usb or DWC, what are my options here? An exorcism?

dc42

@Torppa said in Constant errors:

Cant update via usb or DWC, what are my options here? An exorcism?

Need more detail. What happened when you tried to update via USB?

A Former User

Nothing, it wont connect.

The first time setup was a pain, had similar issues.

This is my 3rd duet 3 hc6 the first one didnt power on, second one was damaged in delivery so no idea if it would have worked as advertised and finaly this one i have has constant disconnects, random print stops and trying to print objects taller than 80mm ends in an CRC error.

There is something seriously wrong your quality controll or i just have bad luck.

dc42

@Torppa said in Constant errors:

Nothing, it wont connect.

If your PC runs Windows, when you connect the Duet to the PC via USB you should get a device showing up in Device Manager, normally under "Ports - Com & LPT" but possibly under "Unknown device". Does it? If not:

Put a jumper across the Erase pins of the Duet
Try a different USB cable (many USB cables sold with chargers supply power only, not data)
Try a different USB port on the PC

A Former User

its working for now, geting the same error as last time in YAT
M20 P/www
Begin file list
NONE
End file list
ok

The files are in correct order ect, there should not be any problems.

The funny part is that a cheap controll board from china that cost me 20€ works better and is proven to be more reliable than this duet card.

Phaedrux

@Torppa said in Constant errors:

The files are in correct order ect

meaning that if you put the SD card in a PC there are all the expected files in the /www folder?

Phaedrux

@Torppa said in Constant errors:

The funny part is that a cheap controll board from china that cost me 20€ works better and is proven to be more reliable than this duet card.

And if you ever do have issues with that board I doubt you'd be getting direct online support from the firmware author and hardware designer.

A Former User

@Phaedrux said in Constant errors:

And if you ever do have issues with that board I doubt you'd be getting direct online support from the firmware author and hardware designer.

Problems are to be expected on cheap stuff, not on premium hardware.

On this price point i would imagine that it would work straight from the box and updating would be easy and not require a full teardown of the machine, on the machine part i can only blame my self for placing the electronics inside the chassis in a place that i cant fit my hand into.
It was an ender 5 that had some better steppers, the build escalated to a point that the only original parts left are the power switch, spool holder and some fasteners, it weighs around 53kg and is realy not ment to be mooved around.

If i had known there would be a plethora of firmware issues the design would have been easier to access.

Phaedrux

Well we've apologized for the state of the firmware the original cards were shipped with and we're trying to do our best to get your up and running again.

If you bring me a specific technical issue to address I can help. If you just want to gripe, that's fine too, but I can't solve your dissatisfaction.

@Torppa said in Constant errors:

not on premium hardware.

Right, and Apple has never had any issues with their kit either.

A Former User

Only thing i am able to instal is Duet3_SDiap_MB6HC.bin after this it crashes and needs a reset

dc42

I suggest you try the following:

Put the SD card in a PC.
Copy files Duet3_SDiap_MB6HC.bin and Duet3Firmware_MB6HC.bin from the 3.0 release into /sys on the card.
Eject/safely remove the SD card from the PC and put it in the Duet
Start the Duet and connect via USB/YAT. Send M997. It should report that it is going to upgrade the firmware and that you should try to reconnect in 30 seconds.

A Former User

Reverted back to the beta build, it seems to be the only one ''working''.

Duet3iap_sd_MB6HC.bin runs fine on DWC

M997
Error: Firmware binary "Duet3Firmware_MB6HC.bin" not found.

Why?

Manualy via usb results in a reboot and then a crash.

A Former User

@dc42

Seems to work, only M122 results still in a
M122
=== Diagnostics ===
RepRapFirmware for Duet 3 MB6HC v0.6 or 1.0 version 3.0beta12 running on Duet 3 MB6HC

dc42

@Torppa said in Constant errors:

M997
Error: Firmware binary "Duet3Firmware_MB6HC.bin" not found.

It means that file was not present in the /sys folder. You would also get that error if you removed and re-inserted the SD card in the Duet, without then either restarting the Duet or sending M21 to remount the card.

A Former User

@dc42

They are in the /sys folder.

Now on DWC i get them to instal, or so it would seem.

M122
=== Diagnostics ===
RepRapFirmware for Duet 3 MB6HC v0.6 or 1.0 version 3.0beta12 running on Duet 3 MB6HC

So not working.

dc42

The firmware should take less than a minute to install. When it has installed, the LED on the Duet should resume flashing at 1Hz.

If you don't have any success with that method, then I suggest you load the 3.1.0 firmware directly using the Erase jumper and Bossa.

dc42

PS - the procedure for using Bossa is the same as the procedure for Duet 2 described at https://duet3d.dozuki.com/Wiki/Installing_and_Updating_Firmware#Section_Fallback_procedure_Num_3, except that the file to select is Duet3Firmware_MB6HC.bin.

A Former User

@dc42

Wont that result basicly in a situation that i need to run first time setup again?
If so im not mad enough to go thru the seven circles of hell, last time it was so fun there is no way im doing it again.

A Former User

Problem in DWC seems to be when running M997
It seems to install and in console tab i get an error of Connection interrupted, attempting to reconnect...

A Former User

On the first time setup the largest anoyance is connecting to the duet with the DWC it wont establish an IP and my friend that works as an IT engineer did not find the problem that causes it.