Constant errors

A Former User

FIRMWARE_NAME: RepRapFirmware for Duet 3 MB6HC v0.6 or 1.0 FIRMWARE_VERSION: 3.0beta12 ELECTRONICS: Duet 3 MB6HC FIRMWARE_DATE: 2019-11-02b1

A Former User

DWC 2.0.4

A Former User

Allso now, contant disconnects from printter, i have had so mucth problems with this board that its geting anoying.

Phaedrux

@Torppa said in Constant errors:

3.0beta12

You're using a very old beta firmware. Please update to the 3.1 final release that just came out the other day. There have been many many fixes and likely also your error.

https://github.com/Duet3D/RepRapFirmware/releases

If I recall correctly there may be some issues with updating beta 12 specifically, so you may need to place the firmware file directly on the SD card with your PC and then send the m code to update the firmware.

A Former User

What file is it? all of them?

Phaedrux

If you're running in standalone mode without a rpi, you can try to upload the main zip file through the web interface.

https://github.com/Duet3D/RepRapFirmware/releases/download/3.1.0/Duet2and3Firmware-3.1.0.zip

If that does not work, then you would need to extract that file and place the bin files on the SD card and use M997 to update.

https://duet3d.dozuki.com/Wiki/Gcode#Section_M997_Perform_in_application_firmware_update

dc42

@Torppa said in Constant errors:

What file is it? all of them?

Just the Duet3Firmware_MB6HC.bin file will do initially. When you have installed that, the network connection should be reliable; then you can upload the .zip file to update the other components.

A Former User

And ofc i get an error, this thing is true POS.

I would imagine that paying 260€ would get you a quality product.

dc42

@Torppa said in Constant errors:

And ofc i get an error, this thing is true POS.

I would imagine that paying 260€ would get you a quality product.

The firmware you are running is more than six months old. The Ethernet interface on the SAME70 microcontroller was new to us. We were still pulling the bugs out of the vendor-supplied network stack for that interface when we shipped the first Duet 3 main boards. We released an update to fix that network issue on 2 January.

Of course, I would have preferred to have shipped the first Duet 3 boards with perfectly stable firmware on them. But this isn't always possible, especially as some bugs only come to light with specific user configurations of the firmware.

A Former User

Cant update via usb or DWC, what are my options here? An exorcism?

dc42

@Torppa said in Constant errors:

Cant update via usb or DWC, what are my options here? An exorcism?

Need more detail. What happened when you tried to update via USB?

A Former User

Nothing, it wont connect.

The first time setup was a pain, had similar issues.

This is my 3rd duet 3 hc6 the first one didnt power on, second one was damaged in delivery so no idea if it would have worked as advertised and finaly this one i have has constant disconnects, random print stops and trying to print objects taller than 80mm ends in an CRC error.

There is something seriously wrong your quality controll or i just have bad luck.

dc42

@Torppa said in Constant errors:

Nothing, it wont connect.

If your PC runs Windows, when you connect the Duet to the PC via USB you should get a device showing up in Device Manager, normally under "Ports - Com & LPT" but possibly under "Unknown device". Does it? If not:

Put a jumper across the Erase pins of the Duet
Try a different USB cable (many USB cables sold with chargers supply power only, not data)
Try a different USB port on the PC

A Former User

its working for now, geting the same error as last time in YAT
M20 P/www
Begin file list
NONE
End file list
ok

The files are in correct order ect, there should not be any problems.

The funny part is that a cheap controll board from china that cost me 20€ works better and is proven to be more reliable than this duet card.

Phaedrux

@Torppa said in Constant errors:

The files are in correct order ect

meaning that if you put the SD card in a PC there are all the expected files in the /www folder?

Phaedrux

@Torppa said in Constant errors:

The funny part is that a cheap controll board from china that cost me 20€ works better and is proven to be more reliable than this duet card.

And if you ever do have issues with that board I doubt you'd be getting direct online support from the firmware author and hardware designer.

A Former User

@Phaedrux said in Constant errors:

And if you ever do have issues with that board I doubt you'd be getting direct online support from the firmware author and hardware designer.

Problems are to be expected on cheap stuff, not on premium hardware.

On this price point i would imagine that it would work straight from the box and updating would be easy and not require a full teardown of the machine, on the machine part i can only blame my self for placing the electronics inside the chassis in a place that i cant fit my hand into.
It was an ender 5 that had some better steppers, the build escalated to a point that the only original parts left are the power switch, spool holder and some fasteners, it weighs around 53kg and is realy not ment to be mooved around.

If i had known there would be a plethora of firmware issues the design would have been easier to access.

Phaedrux

Well we've apologized for the state of the firmware the original cards were shipped with and we're trying to do our best to get your up and running again.

If you bring me a specific technical issue to address I can help. If you just want to gripe, that's fine too, but I can't solve your dissatisfaction.

@Torppa said in Constant errors:

not on premium hardware.

Right, and Apple has never had any issues with their kit either.

A Former User

Only thing i am able to instal is Duet3_SDiap_MB6HC.bin after this it crashes and needs a reset

dc42

I suggest you try the following:

Put the SD card in a PC.
Copy files Duet3_SDiap_MB6HC.bin and Duet3Firmware_MB6HC.bin from the 3.0 release into /sys on the card.
Eject/safely remove the SD card from the PC and put it in the Duet
Start the Duet and connect via USB/YAT. Send M997. It should report that it is going to upgrade the firmware and that you should try to reconnect in 30 seconds.