Warranty Request: Determining supplier Of Duet 6 HC Mainboard

[DannyG72]

Hi, I just made a warranty request thread and have been informed by a coworker that there is a 50/50 chance as to which supplier a board we purchased is from. (https://forum.duet3d.com/topic/18293/duet-3-mainboard-6hc-board-warranty-request/3?_=1598036987681)

We purchased two boards at the same time. One from Filastruder and one from Printed Solid. The board I am trying to send in for warranty has the serial # WD41582

Please advise me as to which reseller I should open a claim with.

Best,
Daniel.

[fcwilt]

@DannyG72

Did you check the invoices or orders? It should be there.

Frederick

[T3P3Tony]

@DannyG72 that number is in our records as being supplied to PrintedSolid.

[DannyG72]

Hi @T3P3Tony @dc42 , I reached out to PrintedSolid on August 21st when you initially responded, but they gave me this message:

Hi D.glynn,
​
sorry to hear about that i do not have a replacement board in yet. please fill this form for duet
https://docs.google.com/forms/d/e/1FAIpQLSdXpbRCNxUc2j_OePtuWdwyKPJ9VEg2Ohq_80f-VCZ4SCJJ9w/viewform
​
Dustin

Ticket: https://printedsolid.freshdesk.com/helpdesk/tickets/7758

------ It's been a month and a half or so since I filled out that form that Dustin provided to me, and I still have not received an update on proceeding for a replacement Duet mainboard 6HC. The board had an improperly soldered ethernet port and is throwing the short to ground error.

Thank you,
Danny.

[T3P3Tony]

@DannyG72 Hi Danny

Please check with PS -they have had replacement boards from us.