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Lost WiFi, SD cards not read

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Duet Hardware and wiring
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  • undefined
    Modix2021
    last edited by 13 Oct 2021, 13:00

    My technician was working toward calibration of my Modix and wifi started going on and off. Then stopped completely. I got a new SD card as we thought the old one was corrupted. Installing the new card didn't change anything. The new and old card work well in other devices. He feels the problem is the board, new in August with maybe 30-40 hours use.
    Thank you for any insights.
    Here are his notes.

    Issues:
    -SD card is not detected by board. Error M21 is given over the console.
    -DWC disconnects and reconnects in increasing frequency. Now we are able to connect for maybe 1 to 2 seconds once every couple of minutes, making DWC unusable. Wifi LED remains lit always, implying the internet connection is not lost. Board is in a strong wifi region.
    -Panel due is now showing an entirely blank screen. With previous errors, no way to control anything on the machine, including sending gcode commands.

    Failed tests and solutions:
    -Switched SD card out with a known good card, and no result.
    -Tested both sd cards on another sd card reader to no result.
    -Performed duet diagnostic tests to no result.

    undefined 1 Reply Last reply 13 Oct 2021, 14:26 Reply Quote 0
    • undefined
      T3P3Tony administrators @Modix2021
      last edited by 13 Oct 2021, 14:26

      @modix2021 Sorry to hear this please can you contact warranty@duet3d.com.

      www.duet3d.com

      undefined 2 Replies Last reply 13 Oct 2021, 16:23 Reply Quote 0
      • undefined
        Modix2021 @T3P3Tony
        last edited by 13 Oct 2021, 16:23

        @t3p3tony Thank you. Just emailed them with a link to this thread. Thank you for responding so promptly. Larry

        1 Reply Last reply Reply Quote 0
        • undefined
          Modix2021 @T3P3Tony
          last edited by 17 Oct 2021, 13:06

          @t3p3tony
          Hi,
          My technician was to forward the config file. If you have not received it let me know and I will forward it.
          Best,
          Larry

          undefined 1 Reply Last reply 22 Oct 2021, 14:21 Reply Quote 0
          • undefined
            Modix2021 @Modix2021
            last edited by 22 Oct 2021, 14:21

            @modix2021

            For those following this thread, Tony has been very prompt and helpful. We have run five different YAT diagnostics and will be testing the WDC which went blank when wifi was lost.

            undefined 1 Reply Last reply 6 Nov 2021, 14:12 Reply Quote 0
            • undefined
              Modix2021 @Modix2021
              last edited by 6 Nov 2021, 14:12

              @modix2021 WiFi disconnect screen shot.png

              We thought that since the wifi was connecting when the Modix was turned on, everything was fine. Wrong. After some minutes of printing, the disconnect/connect behavior begins again. See screen shot. I have a new board sent b y Modix, so we will put that in next week. The adventure continues.

              1 Reply Last reply Reply Quote 0
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