Cant connect to machine over web - trying causes card failure.

ddxdesign

@phaedrux OK this took entirely too long to get back to, but I did find that a couple of the big .GZ files in the www folder were unable to be copied out from the old card. I'm trying to find the files elsewhere in my computer, ideally just the entire www folder. what could happen if those GZip files aren't there? I can't imagine the printer itself has the utilities to unzip and use the contents thereof, right?

dc42

@ddxdesign the RRF web server serves the .gz files to the browser, and the browser decompresses them.

ddxdesign

@dc42 OK so I do need to find them and get them back in there. Thanks.

Phaedrux

You can find the DWC files that go in the /WWW folder along with the firmware release.

https://github.com/Duet3D/RepRapFirmware/releases/download/3.3/DuetWebControl-SD.zip

https://github.com/Duet3D/RepRapFirmware/releases/tag/3.3

ddxdesign

@phaedrux Well, I found the files for my FW (3.2.2) and loaded the new card in the machine and.... nothing. the macros don't show up, the gcodes don't show up, it doesn't have anything showing in console, nothing.

Phaedrux

Can you show a screen shot of your WWW folder to confirm the files are correct?
Or compare to this listing:

.
├── firmware
│   ├── Duet2CombinedFirmware.bin
│   └── Duet2_SDiap32_WiFiEth.bin
├── gcodes
├── macros
├── sys
│   ├── bed.g
│   ├── config.g
│   ├── config.json
│   ├── homeall.g
│   ├── homex.g
│   ├── homey.g
│   ├── homez.g
│   ├── pause.g
│   ├── resume.g
│   ├── sleep.g
│   ├── stop.g
│   ├── tfree0.g
│   ├── tpost0.g
│   └── tpre0.g
└── www
    ├── DuetAPI.xml
    ├── css
    │   ├── Accelerometer.5c60999b.css.gz
    │   ├── GCodeViewer.9597b317.css.gz
    │   ├── HeightMap.4d390d72.css.gz
    │   ├── ObjectModelBrowser.c5e13b42.css.gz
    │   ├── OnScreenKeyboard.7f43fe4b.css.gz
    │   └── app.ce075a4e.css.gz
    ├── favicon.ico.gz
    ├── fonts
    │   ├── materialdesignicons-webfont.147e3378.woff
    │   ├── materialdesignicons-webfont.147e3378.woff.gz
    │   ├── materialdesignicons-webfont.174c02fc.ttf.gz
    │   ├── materialdesignicons-webfont.64d4cf64.eot.gz
    │   ├── materialdesignicons-webfont.7a44ea19.woff2
    │   └── materialdesignicons-webfont.7a44ea19.woff2.gz
    ├── img
    │   └── icons
    │       ├── android-chrome-192x192.png.gz
    │       ├── android-chrome-512x512.png.gz
    │       ├── android-chrome-maskable-192x192.png.gz
    │       ├── android-chrome-maskable-512x512.png.gz
    │       ├── apple-touch-icon-120x120.png.gz
    │       ├── apple-touch-icon-152x152.png.gz
    │       ├── apple-touch-icon-180x180.png.gz
    │       ├── apple-touch-icon-60x60.png.gz
    │       ├── apple-touch-icon-76x76.png.gz
    │       ├── apple-touch-icon.png.gz
    │       ├── favicon-16x16.png.gz
    │       ├── favicon-32x32.png.gz
    │       ├── msapplication-icon-144x144.png.gz
    │       ├── mstile-150x150.png.gz
    │       └── safari-pinned-tab.svg.gz
    ├── index.html.gz
    ├── js
    │   ├── Accelerometer.4a8a402b.js.gz
    │   ├── Accelerometer.4a8a402b.js.map.gz
    │   ├── GCodeViewer.95d3cd80.js.gz
    │   ├── GCodeViewer.95d3cd80.js.map.gz
    │   ├── HeightMap.a082b8e6.js.gz
    │   ├── HeightMap.a082b8e6.js.map.gz
    │   ├── ObjectModelBrowser.0b9b2798.js.gz
    │   ├── ObjectModelBrowser.0b9b2798.js.map.gz
    │   ├── OnScreenKeyboard.a880bca8.js.gz
    │   ├── OnScreenKeyboard.a880bca8.js.map.gz
    │   ├── app.24acd1b2.js.gz
    │   └── app.24acd1b2.js.map.gz
    ├── manifest.json.gz
    ├── precache-manifest.a4ab8f573fcc203b798fa7d11eee39d5.js.gz
    └── service-worker.js.gz

Can you connect by USB terminal again and send some commands and tell us how it responds

M552 

M552 S0

M552 S1

M122 P104 S10

M997 S1

ddxdesign

@phaedrux well for now I grabbed the tree screenshot from the WWW folder sitting on my desktop (which I copied over into the SD card)

Screenshot 2022-02-12 102534.png Screenshot 2022-02-12 102612.png

ddxdesign

@phaedrux And here is the result of those commands when connected to terminal by usb. Somehow starting wifi worked, but on screen I still have no SD card content showing and the part-fans are running full tilt.

m552
WiFi module is disabled<LF>ok<LF>
m552 s0
ok<LF>WiFi module started<LF>
m552 s1
ok<LF>WiFi module is connected to access point MOTO3E2E, IP address 192.168.0.206<LF>
m122 p104 s10
Error: Failed to create folder 0:/gcodes in path 0:/gcodes/test.tst<LF>Error: M122: Failed to create file<LF>ok<LF>
m997 s1
Error: M997: File DuetWiFiServer.bin not found<LF>ok<LF>

Phaedrux

@ddxdesign said in Cant connect to machine over web - trying causes card failure.:

m122 p104 s10
Error: Failed to create folder 0:/gcodes in path 0:/gcodes/test.tst<LF>Error: M122: Failed to create file<LF>ok<LF>
m997 s1
Error: M997: File DuetWiFiServer.bin not found<LF>ok<LF>

These errors make it seem like the SD card isn't being read at all.

Can you get a close up shot of the SD card slot showing the soldering of the pins at the back?

When and where did you purchase the Duet?

ddxdesign

@phaedrux Right, that's what I was thinking. I would have to dismantle the top of the machine to get a look at the board itself. I didn't buy the Duet standalone, I bought a complete machine - SeeMeCNC Artemis 300 - about a year and a half ago. It's been the best machine ever in terms of use and print quality so this is a real downer.

Phaedrux

Given the age of the machine I would think it's more likely an issue with the SD card aging, but after replacing the card that seems less likely. Perhaps it's heat cycling causing the solder to weaken on the SD card slot.

Unfortunately that would be out of warranty. We may be able to offer a refurbished replacement on exchange at reduced cost. Or perhaps on inspection of the board something else will become apparent. It may be a simple matter of touching up the solder on the SD card slot.

ddxdesign

@phaedrux Just revisited my records and I bought this machine brand new, receiving it on Jan 20, 2021 - so not even 13 months ago it turns out. Really, THAT is out of warranty?? What?

Phaedrux

The warranty is 1 year. 13 months is something we can work with compared to a year and a half.

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

ddxdesign

@phaedrux Oh I would assume the warranty would be for the whole machine from the machine's maker, I didn't expect the board to have its own. Interesting. I have no idea if the Duet they put in this machine is off the shelf or modded or added onto in any way.

Phaedrux

SeeMeeCNC is an authorized reseller and would be able to swap the board under warranty. I'm not sure what the warranty is on their complete machines, but the Duet itself would have a 1 year warranty serviced by Duet3D.