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    Duet 2 WiFi v1.04c and problems with stepstick

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    • Hobby-Storeundefined
      Hobby-Store
      last edited by Hobby-Store

      Hello.

      We have a problem with one of the motherboards in o printer. We have 3 HevORT printers on the same build and settings but the problem is only in one.

      I would like to point out that we have changed motors, wiring, measured everything and it is ok. We have good cooling because 2 fans for electronics from the top and a one fan that cools the back of the board.

      We use Duet 2 Wifi 1.04c with DUEX5
      Board: Duet 2 WiFi (2WiFi)
      Firmware: RepRapFirmware for Duet 2 WiFi/Ethernet 3.3 (2021-06-15)
      Duet WiFi Server Version: 1.23

      One of the motor drivers on port 0 is giving information that there are no A and B pairs connected. It is most likely defective. We switched the motor to another port on the expander

      power up + 22:54:52 [warn] Warning: motor phase A may be disconnected reported by driver(s) 0
power up + 22:54:52 [warn] Warning: motor phase B may be disconnected reported by driver(s) 0

      However, now port 1 of the motor where we have the Y axis connected, after some time randomly displays information about the lack of correct connection of motor pairs A, B

      2022-04-01 22:30:03 [warn] Error: over temperature shutdown reported by driver(s) 1
      2022-04-01 22:30:08 [warn] Warning: motor phase A may be disconnected reported by driver(s) 1
      2022-04-01 22:30:08 [warn] Warning: motor phase B may be disconnected reported by driver(s) 1

      Or with no temp error

      2022-04-04 19:20:23 [warn] Warning: motor phase A may be disconnected reported by driver(s) 1
2022-04-04 19:20:23 [warn] Warning: motor phase B may be disconnected reported by driver(s) 1

      And the printer continues to print without a single axis.

      We would like to replace it under warranty.

      P.s.
      Is there any solution for the printer to pause printing with this type of error? Because we have already had 2 head repairs with bltouch broken because of this problem.

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      • Phaedruxundefined
        Phaedrux Moderator
        last edited by

        Can you please post your config.g and the results of M122 and M98 P"config.g" ?

        So drivers 0 and 1 are having the same issue, but the motors and cabling work correctly when using another driver?

        When and where was the Duet purchased?

        Z-Bot CoreXY Build | Thingiverse Profile

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        • Hobby-Storeundefined
          Hobby-Store @Phaedrux
          last edited by

          @phaedrux said in Duet 2 WiFi v1.04c and problems with stepstick:

          M122

          Q: So drivers 0 and 1 are having the same issue, but the motors and cabling work correctly when using another driver?
          A: Yes

          Q: When and where was the Duet purchased?

          A: We are your official resellers in Poland. The board is from a July 2021 order and the customer bought it in October (We built 2 printers for a client). He has now sent the printer back to us for repair and we have replaced the board for him after diagnosing it for 2 weeks.

          M122
=== Diagnostics ===
RepRapFirmware for Duet 2 WiFi/Ethernet version 3.4.0 (2022-03-15 18:58:31) running on Duet WiFi 1.02 or later + DueX5v0.11
Board ID: 0JD0M-9P6B2-NJ4S8-6J9FA-3SJ6K-KB4UK
Used output buffers: 3 of 24 (22 max)
=== RTOS ===
Static ram: 23868
Dynamic ram: 75184 of which 24 recycled
Never used RAM 12788, free system stack 112 words
Tasks: NETWORK(ready,12.5%,234) HEAT(notifyWait,0.0%,316) Move(notifyWait,0.0%,293) DUEX(notifyWait,0.0%,24) MAIN(running,87.4%,458) IDLE(ready,0.1%,30), total 100.0%
Owned mutexes: WiFi(NETWORK)
=== Platform ===
Last reset 00:32:24 ago, cause: power up
Last software reset at 2022-04-06 15:49, reason: User, GCodes spinning, available RAM 12716, slot 2
Software reset code 0x0003 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0041f000 BFAR 0xe000ed38 SP 0x00000000 Task MAIN Freestk 0 n/a
Error status: 0x08
Aux0 errors 0,1,0
Step timer max interval 0
MCU temperature: min 24.8, current 28.4, max 29.1
Supply voltage: min 24.0, current 24.2, max 24.4, under voltage events: 0, over voltage events: 0, power good: yes
Heap OK, handles allocated/used 0/0, heap memory allocated/used/recyclable 0/0/0, gc cycles 0
Events: 0 queued, 0 completed
Driver 0: standstill, SG min n/a
Driver 1: standstill, SG min n/a
Driver 2: standstill, SG min 0
Driver 3: standstill, SG min n/a
Driver 4: standstill, SG min n/a
Driver 5: standstill, SG min 0
Driver 6: standstill, SG min 0
Driver 7: standstill, SG min 0
Driver 8: standstill, SG min n/a
Driver 9: standstill, SG min 0
Driver 10: 
Driver 11: 
Date/time: 2022-04-07 11:36:33
Cache data hit count 4294967295
Slowest loop: 30.53ms; fastest: 0.14ms
I2C nak errors 0, send timeouts 0, receive timeouts 0, finishTimeouts 0, resets 0
=== Storage ===
Free file entries: 10
SD card 0 detected, interface speed: 20.0MBytes/sec
SD card longest read time 3.9ms, write time 13.4ms, max retries 0
=== Move ===
DMs created 83, segments created 9, maxWait 74663ms, bed compensation in use: mesh, comp offset 0.000
=== MainDDARing ===
Scheduled moves 237, completed 237, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 1], CDDA state -1
=== AuxDDARing ===
Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== Heat ===
Bed heaters 0 -1 -1 -1, chamber heaters -1 -1 -1 -1, ordering errs 0
Heater 0 is on, I-accum = 0.7
Heater 1 is on, I-accum = 0.0
=== GCodes ===
Segments left: 0
Movement lock held by null
HTTP is idle in state(s) 0
Telnet is idle in state(s) 0
File is idle in state(s) 0
USB is idle in state(s) 0
Aux is idle in state(s) 0
Trigger is idle in state(s) 0
Queue is idle in state(s) 0
LCD is idle in state(s) 0
Daemon is idle in state(s) 0
Autopause is idle in state(s) 0
Code queue is empty
=== DueX ===
Read count 2, 0.06 reads/min
=== Network ===
Slowest loop: 15.77ms; fastest: 0.00ms
Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0), 0 sessions
HTTP sessions: 2 of 8
- WiFi -
Network state is active
WiFi module is connected to access point 
Failed messages: pending 0, notready 0, noresp 0
WiFi firmware version 1.23
WiFi MAC address e0:98:06:22:cf:c6
WiFi Vcc 3.40, reset reason Turned on by main processor
WiFi flash size 4194304, free heap 20400
WiFi IP address 10.44.0.89
WiFi signal strength -59dBm, mode none, reconnections 0, sleep mode modem
Clock register ffffffff
Socket states: 0 4 0 0 0 0 0 0

          M98 P"config.g"
HTTP is enabled on port 80
FTP is disabled
TELNET is disabled
Error: Heater 7 not found
Warning: Heater 0 predicted maximum temperature at full power is 321°C
Warning: Heater 0 predicted maximum temperature at full power is 194°C
Warning: Heater 1 predicted maximum temperature at full power is 504°C

          And config.g
          config.g

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          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

            Z-Bot CoreXY Build | Thingiverse Profile

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