Duet3D Logo Duet3D
    • Tags
    • Documentation
    • Order
    • Register
    • Login

    Unable to see DWC on Iphone

    Scheduled Pinned Locked Moved Solved
    Duet Web Control
    3
    25
    1.0k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Dizzwoldundefined
      Dizzwold
      last edited by

      M115
      FIRMWARE_NAME: RepRapFirmware for Duet 3 MB6HC FIRMWARE_VERSION: 3.4.4 ELECTRONICS: Duet 3 MB6HC v1.01 FIRMWARE_DATE: 2022-10-20 16:19:01

      Hi Guys,

      I've stumbled on a little problem.

      I recently got myself a new router TP Link Archer GX90. This runs from my ISP's Gateway Router/Modem in Bridge mode.

      I have my Duet 3 6HC connected via Ethernet. In network in my config.g I have the following;
      M552 P192.168.0.172 S1

      I can communicate with my Duet from my computer and upload files etc, but when I type in the duets static ip address in a browser on my Iphone (safari, ios 16.4.1(a)), I just get a white screen.
      If I shrink the browser page down it is acctually listed as Duet Web Control, but stil a white screen?

      IMG_2109.png IMG_2108.png

      I've added the Duet's IP and MAC address to my routers Address Reservations.

      I'm not sure, but I think this might be a router issue, as when I check through my router I don't see the Duet, it's IP address or MAC address anywhere.

      Do I need to port forward my router or anything?

      1 Reply Last reply Reply Quote 0
      • Phaedruxundefined
        Phaedrux Moderator
        last edited by

        I suspect that your router has wireless client isolation enabled so that wifi clients can't communicate with other devices on the network.

        Z-Bot CoreXY Build | Thingiverse Profile

        Dizzwoldundefined 1 Reply Last reply Reply Quote 0
        • Dizzwoldundefined
          Dizzwold @Phaedrux
          last edited by Dizzwold

          @Phaedrux

          Hi Phaedrux,

          Thanks for the feedback.

          Just spent an hour with TP Link Support and it's not the wireless client isolation (or AP Isolation)

          TP Link seem to think I need to Port Forward (NAT Forwarding).

          What Port number does the Duet MB6HC use?

          Also I found out it's not the GX90 router I have (I've been mis-sold), it the Archer C5400X.

          The duet isn't even found or listed in the connected devices on the router, yet I can connect to it via 2 different computers in different rooms on the network (+ I've pinged the duet from both computers also
          ).

          Phaedruxundefined 1 Reply Last reply Reply Quote 0
          • Phaedruxundefined
            Phaedrux Moderator @Dizzwold
            last edited by

            @Dizzwold said in Unable to see DWC on Iphone:

            TP Link seem to think I need to Port Forward (NAT Forwarding).

            Only if you're trying to access the Duet from outside your local network.

            Try and find an app that will let you send a ping from your iphone.

            Z-Bot CoreXY Build | Thingiverse Profile

            Dizzwoldundefined 1 Reply Last reply Reply Quote 0
            • Dizzwoldundefined
              Dizzwold @Phaedrux
              last edited by

              @Phaedrux

              Hi Phaedrux,

              Okay, I've got an app to ping from my phone.

              I've pinged from my phone to my router and to the duet 6HC.

              All seems fine, I get the following ping report from my phone to Duet;

              64 bytes from 192.168.0.172: icmp_seq=1 ttl=32 time=5.484ms
              64 bytes from 192.168.0.172: icmp_seq=2 ttl=32 time=8.936ms
              etc.

              When I change the router over to this new one, instead of connecting the duet to my computer to change the IP address, I just took out the sd card, put in my computer and changed the ip address in the config.g, rather than using serial tools.
              Could this be the cause?

              Dizzwold.

              1 Reply Last reply Reply Quote 0
              • Phaedruxundefined
                Phaedrux Moderator
                last edited by

                Are you able to ping that IP address when the Duet is powered off? I'm wondering if there is another device on the network with the same IP.

                Z-Bot CoreXY Build | Thingiverse Profile

                Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                • Dizzwoldundefined
                  Dizzwold @Phaedrux
                  last edited by

                  @Phaedrux

                  Hi Phaedrux,

                  With the duet powered down and switched off, If I try to ping it from my phone it just gives a timed-out message, so that's correct.

                  What I don't get is although I get a white screen on my phone after typing the duets ip address in the browser, if I collapse that browser page/shrink it, it does states under the shrunk browser page Duet Web Control?

                  fullsizeoutput_4af.jpeg

                  Dizzwold.

                  1 Reply Last reply Reply Quote 0
                  • Phaedruxundefined
                    Phaedrux Moderator
                    last edited by

                    Perhaps there is a problem with your DWC files. Are they up to date? What version does it show when you connect from your desktop?

                    You can refresh them by extracting this zip file into the WWW folder of the SD card.

                    https://github.com/Duet3D/DuetWebControl/releases/download/v3.4.4/DuetWebControl-SD.zip

                    Version 3.4.4 since that seems to be what firmware version you're on.

                    Z-Bot CoreXY Build | Thingiverse Profile

                    Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                    • Dizzwoldundefined
                      Dizzwold @Phaedrux
                      last edited by

                      @Phaedrux

                      Thank you again for your help.

                      Here's what I currently have.

                      Screen Shot 2023-05-20 at 07.51.43.png

                      Screen Shot 2023-05-20 at 07.54.37.png

                      Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                      • Dizzwoldundefined
                        Dizzwold @Dizzwold
                        last edited by

                        @Phaedrux

                        Hi Phaedrux,

                        I've tried the above you suggested by replacing the files in the WWW folder, but it's still the same on my phone.

                        It's obviously connecting in some fashion as when previously stated, if I collapse the web page 192.169.0.172, it states "Duet Web control". If it wasn't connected in anyway it would just state "192.168.0.172", with can't find or can't open.

                        I'll try changing the ip address and see if that makes any difference.

                        Dizzwold.

                        Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                        • Dizzwoldundefined
                          Dizzwold @Dizzwold
                          last edited by

                          @Phaedrux

                          Hmm.

                          I don't know what was in the update, but now I can't change the ip address via putting the sd card in my computer.

                          It states the file is locked?

                          Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                          • Dizzwoldundefined
                            Dizzwold @Dizzwold
                            last edited by Dizzwold

                            @Phaedrux

                            Got the SD Card issue resolved and changed the ip address from 192.168.0.172 to 192.168.0.72.

                            Still the same issue on my phone.

                            Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                            • Dizzwoldundefined
                              Dizzwold @Dizzwold
                              last edited by

                              @Phaedrux

                              I also don't understand why this router just doesn't see the Duet either?

                              I might try setting the duet up later via Wi-Fi then go from there.

                              Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                              • Dizzwoldundefined
                                Dizzwold @Dizzwold
                                last edited by Dizzwold

                                @Phaedrux

                                Hi Phaedrux,

                                Can you assist me with this is again.

                                I decided to disconnect everything from my duet board, connect it to my computer (Apple Mac), using Serial Tools, to go through the process of Getting Connected to your Duet;
                                https://docs.duet3d.com/How_to_guides/Getting_connected/Getting_connected_to_your_Duet

                                When I opened Serial Tools with the duet connected to my computer and powered by USB (with sd card installed), I get nothing in the drop-down list, only Bluetooth incoming port.
                                I've looked in Mac terminal with ls /dev/tty.* , again all I see is /dev/tty.Bluetooth -Incoming-Port
                                I don't see my duet?

                                I've also tried the above with the sd card removed, but same problem.

                                Dizzwold.

                                Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                                • Dizzwoldundefined
                                  Dizzwold @Dizzwold
                                  last edited by Dizzwold

                                  I'm looking at trying a new sd card with 3.4.5 and my my configs.

                                  With looking at the 3.4.5 download compared to whats currently on my sd card (in my duet 3.4.4), the new download doesn't have a file called;
                                  Duet3Firmware_SAMMYC21.bin.

                                  Do I need this file for my Duet3 MB6HC ?

                                  Dizzwold.

                                  Dizzwoldundefined Phaedruxundefined 2 Replies Last reply Reply Quote 0
                                  • Dizzwoldundefined
                                    Dizzwold @Dizzwold
                                    last edited by

                                    Hi guys,

                                    Okay, some developments.

                                    I've copied everything on my old sd card to a newly formatted one using 3.4.4.

                                    I can now gain access through serial tools, but when I assign a static IP address the return from M552 is as follows;
                                    M552
                                    Ethernet is enabled, configured IP address: 192.168.0.172, actual IP address: 0.0.0.0

                                    Shouldn't the actual ip address be the same?

                                    Dizzwold.

                                    Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                                    • Dizzwoldundefined Dizzwold referenced this topic
                                    • Dizzwoldundefined
                                      Dizzwold @Dizzwold
                                      last edited by

                                      Hi Guys,

                                      I've installed 3.4.5 on a new sd card, I've added M554 Pxxx.xxx.xxx.xx; gateway, and M553 Pxxx.xxx.xxx.xxx ; subnet mask, all through serial tools.

                                      Yet I still get a blank white screen on my Iphone when I type in my Duet static IP address, and as before if I collapse the browser on my phone (so that web page is a small icon), it does state "Duet Web Control underneath.

                                      I don't even see the duet listed in the connected devices on my router, yet I can control it via 2 different computers on my wired network.

                                      I really don't get this?

                                      Does anyone have any thoughts, or have a TP link Archer AC5400-Mu Mimo router that can help?

                                      1 Reply Last reply Reply Quote 0
                                      • Phaedruxundefined
                                        Phaedrux Moderator @Dizzwold
                                        last edited by

                                        @Dizzwold said in Unable to see DWC on Iphone:

                                        the new download doesn't have a file called;
                                        Duet3Firmware_SAMMYC21.bin.
                                        Do I need this file for my Duet3 MB6HC ?

                                        no

                                        @Dizzwold said in Unable to see DWC on Iphone:

                                        I don't even see the duet listed in the connected devices on my router, yet I can control it via 2 different computers on my wired network.

                                        It sounds like the router is preventing wireless clients to access to local network devices. You'd have to dig into the manual for the router and see if you can find anything that sounds like that. Perhaps TP link support?

                                        Z-Bot CoreXY Build | Thingiverse Profile

                                        Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                                        • Dizzwoldundefined
                                          Dizzwold @Phaedrux
                                          last edited by

                                          @Phaedrux

                                          Yeah, I appreciate your feedback. TP Link support, I've already been there-done that, and their usually bod's that no nothing technical and just punch buttons on a computer to get answers. A bit like I guess, lol.

                                          I think it's the luck of the draw if you happen to get someone with any technical know-how. I'll need to find a day when I've nothing better to do, other than spend the day chatting the TP Link.

                                          Thinking about it, I really need to have access from outside my network, so I may try port forwarding on my router.

                                          Do I need to look into any further security if I'm port forwarding, other than adding a password to the duet?

                                          Thank you again for your input.

                                          Dizzwold.

                                          Phaedruxundefined 1 Reply Last reply Reply Quote 0
                                          • Phaedruxundefined
                                            Phaedrux Moderator @Dizzwold
                                            last edited by

                                            @Dizzwold said in Unable to see DWC on Iphone:

                                            Do I need to look into any further security if I'm port forwarding, other than adding a password to the duet?

                                            It's not recommended to open your network to expose the printer. Even with a password. The secure solution is to use a VPN to give your remote device secure local access to your network.

                                            Z-Bot CoreXY Build | Thingiverse Profile

                                            Dizzwoldundefined 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Unless otherwise noted, all forum content is licensed under CC-BY-SA