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Board not detected by USB

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Duet Hardware and wiring
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  • undefined
    wiseguy56
    last edited by 12 Dec 2017, 13:11

    My Duet WiFi is no longer being detected by USB across multiple computers, ports, and cables.

    The only symptoms I have are 3.3v LED, 5v LED, the LEDs next to the micro USB port, and the WiFi adapter gets fairly hot when plugged into 5v.

    Right before this, I was leveling my bed with the mini Ir sensor when the cables came loose and I didn't notice so my head crashed. I did an emergency restart and the board wouldn't connect to WiFi anymore.
    I then connected it USB and try to re-setup WiFi. When doing that, the board said it couldn't start WiFi.
    So I went to update the firmware, and I noticed there wasn't a firmware file on the SD card. After I uploaded that file, I'm where I am now. The Erase and Reset buttons don't seem to do anything.

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    • undefined
      elmoret
      last edited by 14 Dec 2017, 19:46

      Bump - Tony, David?

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      • undefined
        dc42 administrators
        last edited by 14 Dec 2017, 23:34

        Is it just the WiFi module getting hot, or are other ICs hot too e.g. the processor, the 3.3V regulator U2, and the small 14-pin ICs?

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • undefined
          wiseguy56
          last edited by 19 Dec 2017, 23:41

          I left it plugged in for 10 minutes and the only thing that is hot is the WiFi module

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          • undefined
            dc42 administrators
            last edited by 20 Dec 2017, 07:40

            Have you worked through https://duet3d.com/wiki/What_to_do_if_your_Duet_or_Duet_WiFi_won%27t_respond ? Note, if you upgraded the firmware from a version earlier than 1.18.1 and your PC runs Windows, you may need to install the updated device driver.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

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            • undefined
              wiseguy56
              last edited by 20 Dec 2017, 22:41

              I have. There are 3 red LEDs (diag, 5v, and the one betwwen the usb prot and the reset switch) and the green 3.3v LED that are on. No ports appear, even after using different USB cables, USB ports, computers, or attempting to erase the firmware.

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              • undefined
                dc42 administrators
                last edited by 20 Dec 2017, 22:54

                Thanks for confirming that. Please ask your supplier to replace your Duet.

                Duet WiFi hardware designer and firmware engineer
                Please do not ask me for Duet support via PM or email, use the forum
                http://www.escher3d.com, https://miscsolutions.wordpress.com

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