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    topic_unsolved mini IR sensor different triggered height

    Duet Hardware and wiring
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    • chernogorsky
      chernogorsky last edited by chernogorsky

      Hi, I have 2 mini-ir sensors (originals)
      One works as expected and gives me about 3mm triggered height,
      another one, the same mount (+- 2mm above the zero) triggered at 6.13mm,
      is that expected behavior ?

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      • chernogorsky
        chernogorsky last edited by

        @dc42 , on the d3d site it was mentioned that the forum is the first step for support. But i receive not even an answer, let alone support. Am I doing something wrong ?

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        • T3P3Tony
          T3P3Tony administrators last edited by

          Hi @chernogorsky looks like you have an issue with one of the IR sensors. please contact who you bought it from for a warranty replacement.

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          • chernogorsky
            chernogorsky last edited by chernogorsky

            @T3P3Tony, I have 2 of them, they look identical. one bought from d3d site, another from Filastruder. Is there a way to differ one from another ?

            T3P3Tony 1 Reply Last reply Reply Quote 0
            • T3P3Tony
              T3P3Tony administrators @chernogorsky last edited by

              @chernogorsky no, where are you based, wherever is lower cost to conduct the return is the way forward.

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              • chernogorsky
                chernogorsky last edited by

                Israel $-) d3d shipped to israel, flastruder to US

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                • chernogorsky
                  chernogorsky last edited by

                  So, Assuming duet3d is the closes option, what should be my next step ?

                  T3P3Tony 1 Reply Last reply Reply Quote 0
                  • T3P3Tony
                    T3P3Tony administrators @chernogorsky last edited by

                    @chernogorsky please follow https://www.duet3d.com/warranty and submit the form. Please reference this thread in your warranty submission.

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