Duet 3 6HC does not Ping

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

When switching on, the red LED flashes every second and the RJ45 port LED remains off.
I connected a Pi4 by SBC, same RJ45 cable, the 6HC card works fine and firmware is OK.

Confused. Pi4 is the SBC. Connection between Pi4/SBC and Duet should be by ribbon cable and not RJ45.

Please clarify if you are trying to run the board in stand alone mode. Post config.g file from SD on Duet3 6HC.

If you are trying to run the board with the Pi4 and Duet Software Framework then you should have no SD card with /sys/config.g in Duet3 6HC, and the board will not respond to ping. Network connectivity provided by Pi4.

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

I am sorry, I don't know how to connect to the Duet 3 by USB...

the duet3 should show up as a serial port, connect to it using your prefered terminal or follow the same instructions as for the duet2 range.

Philippe71

@bearer
Sorry for confusing, I try explain better :
I try to connect a Duet3 by RJ45 as standalone mode.
The board do not ping.

Just for checking it is not a problem in my network or in the firmware of the board, I connected a Pi4 with ribbon cable, the Pi4 connect to the duet and I have access to DWC by the network.

My config.g :
;---------------------------------------------------
; General preferences
;---------------------------------------------------
G90 ; send absolute coordinates...
M83 ; ...but relative extruder moves
M550 P"duet3" ; set printer name

;---------------------------------------------------
; Network
;---------------------------------------------------
; Network
M552 P0.0.0.0 S1 ; enable network and acquire dynamic address via DHCP
M586 P0 S1 ; enable HTTP
M586 P1 S1 ; enable FTP
M586 P2 S1 R23 ; enable Telnet

;---------------------------------------------------
; Drives
....

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

I try to connect a Duet3 by RJ45 as standalone mode.
The board do not ping.

Okay, what is the other end of the RJ45 cable connected to?

To connect by USB to provide dc42 with what he asked for please forllow step 2 through 6 here (it should be pretty much the same for the Duet 3 as for the Duet 2)
https://duet3d.dozuki.com/Guide/1.)+Getting+Connected+to+your+Duet/7#s5

Philippe71

@bearer
I succesfully connected to the Board by USB (with Repetier host).

M552
Return
Ethernet is disabled, configured IP address: 0.0.0.0, actual IP address: 0.0.0.0

I sent :
M552 P192.168.0.209/24 S1

Return :
Ethernet is enabled, configured IP address: 192.168.0.209, actual IP address: 192.168.0.209
and the board ping now

when I try to connect to DWC by network :

I downloaded and install in /www the version 2.07 of DWC
Same problem

To be sure it is not a problem in my config.g, I created on the SCCard a config.g with only this lines :

; Configuration file for Duet 3 (firmware version 3)
;---------------------------------------------------
; General preferences
;---------------------------------------------------
G90 ; send absolute coordinates...
M83 ; ...but relative extruder moves
M550 P"duet3" ; set printer name

;---------------------------------------------------
; Network
M552 P192.168.0.209/24 S1 ; enable network set static IP
M586 P0 S1 ; enable HTTP

No ping with this config.g file

Connecting by USB and sent M552
Ethernet is disabled, configured IP address: 0.0.0.0, actual IP address: 0.0.0.0

Sent command M552 P192.168.0.209/24 S1

Ethernet running, IP address = 192.168.0.209

Trying to connect to DWC by network:

I'll try one other SDCard...

A Former User

If the problems persist, please run M39 from USB and post the output
https://duet3d.dozuki.com/Wiki/Gcode#Section_M39_Report_SD_card_information

Philippe71

@bearer
Tried one other SDCard, same problem...

M39
return

Error: No SD card mounted in slot 0 !!

How can I mount the SDCard ?

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

Error: No SD card mounted in slot 0 !!

Suspected as much, please verify the same error for the other SD card and then maybe @dc42 can chime in.

(edit @ dc42 does the Duet 3 handle sd cards with multiple partitions if the cards have been used for raspberry pi images as well?)

Philippe71

Just for info : Tried to reformat the SDCard with SDFormater (I guess only one partition) then copy all the files : same problem, a M39 give Error : No SD card mounted in slot 0

This board is a evaluation board bought beginning October 2019, maybe a problem with this board ?

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

(I guess only one partition)

i don't know if that tool "fixes" the partition table. sounds like you're in windows, so you can use disk management to see if there are more than one partition on the card. Hit windows key + X and choose Disk Management and have a look when the card is inserted in the computer ofc.

(But yes, i suspect there could be a problem with the board, but that is for Duet3d to determine. It wouldn't be related to being an evaluation board, it would just be one of those things in electronics manufacturing ... however lets review the SD cards first)

Philippe71

The disk management show only one partition (main partition).
Thanks for your help

dc42

What size SD card is it, and how is it formatted? It must be formatted as FAT16 or FAT32 for the Duet. Cards larger than 32Gb have to be formatted as EXFAT and can't be used in the Duet, because EXFAT is patented.

If you change the SD card in the Duet while it is powered, you need to either reset it or send M21 to re-mount the SD card.

A Former User

@Philippe71 said in Duet 3 6HC does not Ping:

The disk management show only one partition (main partition).

(just a general suggestion; next time post a screenshot to show us what you see. as shown by dc42s response, there are usually some details to be considered)

Philippe71

It is a 16Gb formatted in FAT32

Philippe71

Tried with 3 SDCard (16Gb)

M21
Error: Cannot initialise SD card 0: Card is unusable
M20
Begin file list
NONE
End file list

Should I buy a new SDCard ?

Danal

@Philippe71 said in Duet 3 6HC does not Ping:

Should I buy a new SDCard ?

Yes.

Philippe71

Bought a new card and copy files on it...
Still problem, no SDCard mounted.
Takes this SDCard and plug in an other Duet3 on an other machine, works perfectly...
It is not a SDCard problem !

Danal

Sounds like you have a defective SD socket. Take a look at where it is solder, with the best magnification you have.

Philippe71

Soldier of SD Socket looks all correct...

Danal

time to contact your retailer.