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    CONSTANT AJAX disconnect errors

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    • BlackTomundefined
      BlackTom
      last edited by

      I have had the same kind of issue with 1.19.2, 1.19 is correct.

      I had issues when I was running my bed compensation routine and I had it too when I was printing,
      I always finish by being disconnected of the web interface when I print and I cannot reconnect to it.

      The print continue without issue until it's done so it doesn't affect it

      The only way to get back access to the web interface is by powering off / on the board,

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      • lolorcundefined
        lolorc
        last edited by

        @bloood3d:

        The only way to get back access to the web interface is by powering off / on the board,

        same here.

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        • botundefined
          bot
          last edited by

          What about when you do a "hard refresh" of the web page through the web browser? On chrome this is done by holding the CTRL key while clicking refresh. In the past, this has helped me get back into a web interface session.

          *not actually a robot

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          • KeeganBundefined
            KeeganB
            last edited by

            bot,

            That hasn't worked for me. I have also tried loading the page on difference devices.

            Artemis
            Rostock Max v2
            Orion

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            • RGN01undefined
              RGN01
              last edited by

              I'm commissioning my new Duet WiFi and have the same issue. I've tried it in two locations (both no more than 10 feet from the WiFi router) and with three clients (desktop PC, Android tablet and Android mobile phone all running Chrome). The desktop PC is best but it still drops the connection frequently - perhaps every 15 minutes - despite the printer not even being fully commissioned (the most it has done is home the towers and heatbed auto set up) and the PC is being used for browsing and email.

              I hope that this is resolved as it is a bit concerning to someone new to the Duet (which I think is absolutely great!)

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              • dc42undefined
                dc42 administrators
                last edited by

                Have you tried increasing the number of retries in the DWC settings?

                Duet WiFi hardware designer and firmware engineer
                Please do not ask me for Duet support via PM or email, use the forum
                http://www.escher3d.com, https://miscsolutions.wordpress.com

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                • RGN01undefined
                  RGN01
                  last edited by

                  Thanks, David.

                  I increased it to 5 earlier this evening and it seems to be OK so far on the desktop PC (about 90 minutes) - but the printer and PC are effectively idle.

                  It was set to one initially, is there a recommended larger setting, or is it trial and error?

                  I'll monitor this as I start adding and testing functionality to the printer - and report back.

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                  • dc42undefined
                    dc42 administrators
                    last edited by

                    1 is rather low, I think 3 would be a better default.

                    Duet WiFi hardware designer and firmware engineer
                    Please do not ask me for Duet support via PM or email, use the forum
                    http://www.escher3d.com, https://miscsolutions.wordpress.com

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                    • KeeganBundefined
                      KeeganB
                      last edited by

                      At this point I can confidently say mine fits the pattern I mentioned earlier. Every print it starts fine and after a few minutes it disconnects. After probably 30 mins or so, it reconnects without issue and stays connected until I start the next new print.

                      David, I am considering downgrading to 1.19. Is there any reason not to?

                      Artemis
                      Rostock Max v2
                      Orion

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                      • Jareryundefined
                        Jarery
                        last edited by

                        Interesting yours reconnects. Mine never has, retries I've changed to 5, 10, to no effect.

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                        • KeeganBundefined
                          KeeganB
                          last edited by

                          Jarery,

                          It may just be that the webpage is auto reloaded by the browser when I come back to the computer and pull it up.

                          Artemis
                          Rostock Max v2
                          Orion

                          1 Reply Last reply Reply Quote 0
                          • RGN01undefined
                            RGN01
                            last edited by

                            Thanks, David. I've dropped it to 3 and am testing that. SO far, so good!

                            1 Reply Last reply Reply Quote 0
                            • snomonundefined
                              snomon
                              last edited by

                              Hi guys, I'm having the same problem..Im trying to tell it to print something but it keeps giving me AJAX errors..ctrl+r a few times, i get in at some point. The print then keeps messing up and having me to reset it, not sure why

                              2:55:56 AMM122
                              === Diagnostics ===
                              Used output buffers: 3 of 32 (15 max)
                              === Platform ===
                              RepRapFirmware for Duet WiFi version 1.19.2 running on Duet WiFi 1.0
                              Board ID: 08DDM-9FAM2-LW4SD-6J9F6-3S46N-12X7W
                              Static ram used: 21176
                              Dynamic ram used: 96104
                              Recycled dynamic ram: 1504
                              Stack ram used: 1304 current, 5920 maximum
                              Never used ram: 6368
                              Last reset 00:12:18 ago, cause: power up
                              Last software reset reason: User, spinning module GCodes, available RAM 3136 bytes (slot 4)
                              Software reset code 0x0003, HFSR 0x00000000, CFSR 0x00000000, ICSR 0x00400000, BFAR 0xe000ed38, SP 0xffffffff
                              Error status: 0
                              Free file entries: 10
                              SD card 0 detected, interface speed: 20.0MBytes/sec
                              SD card longest block write time: 9.7ms
                              MCU temperature: min 51.1, current 53.7, max 55.9
                              Supply voltage: min 23.4, current 24.1, max 24.6, under voltage events: 0, over voltage events: 0
                              Driver 0: stalled standstill
                              Driver 1: stalled standstill
                              Driver 2: stalled standstill
                              Driver 3: standstill
                              Driver 4: standstill
                              Date/time: 2017-09-21 02:55:52
                              Slowest main loop (seconds): 0.167053; fastest: 0.000034
                              === Move ===
                              MaxReps: 6, StepErrors: 0, FreeDm: 240, MinFreeDm 234, MaxWait: 10780ms, Underruns: 0, 0
                              Scheduled moves: 5, completed moves: 5
                              Bed compensation in use: none
                              Bed probe heights: 0.000 0.000 0.000 0.000 0.000
                              === Heat ===
                              Bed heater = 0, chamber heater = -1
                              Heater 0 is on, I-accum = 0.0
                              Heater 1 is on, I-accum = 0.3
                              === GCodes ===
                              Segments left: 0
                              Stack records: 2 allocated, 0 in use
                              Movement lock held by null
                              http is idle in state(s) 0
                              telnet is idle in state(s) 0
                              file is idle in state(s) 0
                              serial is idle in state(s) 0
                              aux is idle in state(s) 0
                              daemon is idle in state(s) 0
                              queue is idle in state(s) 0
                              autopause is idle in state(s) 0
                              Code queue is empty.
                              Network state is running
                              WiFi module is connected to access point
                              WiFi firmware version 1.19.2
                              WiFi MAC address 60:01:94:34:40:06
                              WiFi Vcc 3.14, reset reason Turned on by main processor
                              WiFi flash size 4194304, free heap 36896
                              WiFi IP address 192.168.20.81
                              WiFi signal strength -57dBm
                              Reconnections 0
                              HTTP sessions: 1 of 8
                              Socket states: 2 0 0 0 0 0 0 0
                              Responder states: HTTP(1) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0)
                              2:55:49 AMConnection established!
                              2:55:24 AMDisconnected.
                              2:55:16 AMConnection established!
                              2:55:11 AMDisconnected.
                              2:55:03 AMConnection established!
                              2:55:01 AMDisconnected.
                              2:54:53 AMConnection established!
                              2:54:15 AMDisconnected.
                              2:52:10 AMConnection established!
                              2:46:32 AMDisconnected.
                              2:43:49 AMConnection established!
                              2:41:46 AMDisconnected.
                              2:39:46 AMConnection established!
                              2:38:11 AMDisconnected.
                              2:33:01 AMConnection established!
                              2:32:52 AMDisconnected.
                              2:32:40 AMCalibrated 6 factors using 13 points, deviation before 0.028 after 0.014
                              2:31:48 AMM32 Enclosure bracket v10(1).gcode
                              File Enclosure bracket v10(1).gcode selected for printing
                              2:30:54 AMM0 H1
                              File Enclosure bracket v10(0).gcode print time was 0h 9m
                              2:30:07 AMM25
                              Printing paused
                              2:25:29 AMConnection established!
                              2:24:55 AMDisconnected.
                              2:21:20 AMCalibrated 6 factors using 13 points, deviation before 0.091 after 0.024
                              2:20:42 AMM32 Enclosure bracket v10(0).gcode
                              File Enclosure bracket v10(0).gcode selected for printing
                              2:20:14 AMM0 H1
                              File Enclosure bracket v10(0).gcode print time was 0h 9m
                              2:19:53 AMM25
                              Printing paused
                              2:11:17 AMCalibrated 6 factors using 13 points, deviation before 0.071 after 0.014
                              2:10:35 AMM32 Enclosure bracket v10(0).gcode
                              File Enclosure bracket v10(0).gcode selected for printing
                              2:10:08 AMM122
                              === Diagnostics ===
                              Used output buffers: 1 of 32 (14 max)
                              === Platform ===
                              RepRapFirmware for Duet WiFi version 1.19.2 running on Duet WiFi 1.0
                              Board ID: 08DDM-9FAM2-LW4SD-6J9F6-3S46N-12X7W
                              Static ram used: 21176
                              Dynamic ram used: 96200
                              Recycled dynamic ram: 1408
                              Stack ram used: 4048 current, 9104 maximum
                              Never used ram: 3184
                              Last reset 00:31:37 ago, cause: power up
                              Last software reset reason: User, spinning module GCodes, available RAM 3136 bytes (slot 4)
                              Software reset code 0x0003, HFSR 0x00000000, CFSR 0x00000000, ICSR 0x00400000, BFAR 0xe000ed38, SP 0xffffffff
                              Error status: 0
                              Free file entries: 10
                              SD card 0 detected, interface speed: 20.0MBytes/sec
                              SD card longest block write time: 0.0ms
                              MCU temperature: min 54.7, current 55.3, max 55.6
                              Supply voltage: min 23.4, current 24.0, max 24.4, under voltage events: 0, over voltage events: 0
                              Driver 0: standstill
                              Driver 1: stalled standstill
                              Driver 2: stalled standstill
                              Driver 3: standstill
                              Driver 4: standstill
                              Date/time: 2017-09-21 02:10:06
                              Slowest main loop (seconds): 0.176147; fastest: 0.000000
                              === Move ===
                              MaxReps: 0, StepErrors: 0, FreeDm: 240, MinFreeDm 240, MaxWait: 0ms, Underruns: 0, 0
                              Scheduled moves: 0, completed moves: 0
                              Bed compensation in use: none
                              Bed probe heights: 0.245 0.225 0.020 -0.266 -0.374
                              === Heat ===
                              Bed heater = 0, chamber heater = -1
                              Heater 0 is on, I-accum = 0.0
                              Heater 1 is on, I-accum = 0.5
                              === GCodes ===
                              Segments left: 0
                              Stack records: 2 allocated, 0 in use
                              Movement lock held by null
                              http is ready with "M122" in state(s) 0
                              telnet is idle in state(s) 0
                              file is idle in state(s) 0
                              serial is idle in state(s) 0
                              aux is idle in state(s) 0
                              daemon is idle in state(s) 0
                              queue is idle in state(s) 0
                              autopause is idle in state(s) 0
                              Code queue is empty.
                              Network state is running
                              WiFi module is connected to access point
                              WiFi firmware version 1.19.2
                              WiFi MAC address 60:01:94:34:40:06
                              WiFi Vcc 3.14, reset reason Turned on by main processor
                              WiFi flash size 4194304, free heap 32424
                              WiFi IP address 192.168.20.81
                              WiFi signal strength -57dBm
                              Reconnections 0
                              HTTP sessions: 1 of 8
                              Socket states: 0 0 0 0 0 0 0 0
                              Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0)
                              2:10:00 AMM0 H1
                              File Enclosure bracket v10.gcode print time was 0h 14m

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                              • mhackneyundefined
                                mhackney
                                last edited by

                                My update…

                                I installed a wifi extender on my network to get a better signal to my Duet WiFi. I'm in the range of about -45dBm now, much better than the -79 I had before.

                                I've been on a business trip for 3 days but have some additional observations.

                                I've done 10ish prints before the trip and a few yesterday and did not have any disconnects during the print. The disconnects while idle still occur but they are farther between. The reason is
                                "An AJAX error has been reported, so the current session has been terminated. Please check if your printer is still on and try to connect again."

                                M122 shows:
                                MaxReps: 117, StepErrors: 0, FreeDm: 240, MinFreeDm 120, MaxWait: 3180388ms, Underruns: 0, 1
                                Scheduled moves: 1, completed moves: 1

                                The good news is, when this happens, I am able to Connect without restarting the Duet. I did read the new wiki on disconnects and found my AJAX retries was set to 1 so I've changed that to 3 and I'll keep watching.

                                My 3D Printing blog: http://www.sublimelayers.com
                                Coming this summer: "3D Printing Strategies - the art of perfecting your designs and prints"

                                1 Reply Last reply Reply Quote 0
                                • botundefined
                                  bot
                                  last edited by

                                  Just a note, to anyone who is questioning whether their signal strength is sufficient, here is a great article I found:

                                  https://support.metageek.com/hc/en-us/articles/201955754-Understanding-WiFi-Signal-Strength

                                  Notice the chart at the end that gives general guidelines for required signal strength.

                                  *not actually a robot

                                  1 Reply Last reply Reply Quote 0
                                  • Jareryundefined
                                    Jarery
                                    last edited by

                                    Currently I cannot connect at all anymore via web. Ive tried clearing cache, safari and chrome, rebooted the printer 3 times, cycled the wifi on/off.
                                    Consol says it connects to my network and lists assigned ip, but unable to connect.

                                    Edit : connected after about 20min of throwing things at it

                                    Via USB my M122 network is :

                                    Network state is running
                                    WiFi module is connected to access point
                                    WiFi firmware version 1.19.2
                                    WiFi MAC address 5c:cf:7f:a4:a1:64
                                    WiFi Vcc 3.13, reset reason Turned on by main processor
                                    WiFi flash size 4194304, free heap 39944
                                    WiFi IP address 192.168.2.54
                                    WiFi signal strength -33dBm
                                    Reconnections 0
                                    HTTP sessions: 0 of 8
                                    Socket states: 0 0 0 0 0 0 0 0
                                    Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0)

                                    1 Reply Last reply Reply Quote 0
                                    • KeeganBundefined
                                      KeeganB
                                      last edited by

                                      Ok, after a few more nights of testing, I can confidently say the following:

                                      1. It will stay connected forever at idle.
                                      2. It seems to stay connected forever running G32 commands, and other manual control commands
                                      3. Within minutes of starting a new print, it disconnects. EVERY SINGLE TIME. The same AJAX error every time.
                                      4. After approximately 30-60 mins, it can be reconnected fine and will stay connected forever or until I start a new print.

                                      I am still on 1.19.2, but may downgrade as this is really annoying.

                                      Artemis
                                      Rostock Max v2
                                      Orion

                                      1 Reply Last reply Reply Quote 0
                                      • dc42undefined
                                        dc42 administrators
                                        last edited by

                                        Is the "Error reason:" given in the Ajax disconnect message Timeout, or something else?

                                        Duet WiFi hardware designer and firmware engineer
                                        Please do not ask me for Duet support via PM or email, use the forum
                                        http://www.escher3d.com, https://miscsolutions.wordpress.com

                                        1 Reply Last reply Reply Quote 0
                                        • KeeganBundefined
                                          KeeganB
                                          last edited by

                                          @dc42:

                                          Is the "Error reason:" given in the Ajax disconnect message Timeout, or something else?

                                          Sorry, I should have included that. Yes, I believe that is the error message. It’s the same message every time.

                                          Artemis
                                          Rostock Max v2
                                          Orion

                                          1 Reply Last reply Reply Quote 0
                                          • Jareryundefined
                                            Jarery
                                            last edited by

                                            my Ajax error is the same, doesn't say what the cause is whether timeout or other.

                                            Just states "an AJAX error has been reported, so the current session has been terminated. Please check if your printer is still on and try to connect again "

                                            I also disconnect every print but mine do not reconnect.

                                            Edit:
                                            I'm just commissioning a second DuetWifi delta, it has :
                                            Firmware Version: 1.18.1 (2017-04-09)
                                            WiFi Server Version: 1.03 (ch fork)
                                            Web Interface Version: 1.15a

                                            And if I force a disconnect, the warning message has at the bottom "Reason: Timeout". This bottom line is not present at all in the 19.2 firmware disconnects issue. Cannot print yet so unable to tell if the issue is board related or wifi network.

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