Warranty query - no response to email

[rjenkinsgb]

Hi,
I emailed warranty@ on 22nd December, re. a faulty smart effector
(and ref. forum post here: https://forum.duet3d.com/topic/26432/smart-effector-poor-sensitivity )

I've not had any reply or acknowledgement so far, I'm guessing the email may have got overlooked due to the christmas rush & holiday backlog etc.

Can you look in to this please?

[Phaedrux]

What email did you send from?

[Phaedrux]

Found it in the spam folder. Sorry about that. You'll receive a reply shortly with further steps.

[rjenkinsgb]

@phaedrux OK, thanks for that, I though it would be something silly.