First-Time Setup - Problem with Connecting to Network
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Please ask your supplier for a warranty replacement, linking to this thread. If you bought it direct from Duet3D then email info at duet3d for com.
Sent an email to Duet3D as instructed.
I sincerely hope a new board will be sent out to me as soon as possible so I can get my project back on track.
Thanks for the help in this!
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I wanted to add a postscript to this thread in praise of Duet3D's exceptional customer service.
Identifying the hardware problem with the controller has taken a bit of time and effort (thanks again Phaedrux & dc42!), but once this was accomplished - and notice that dc42 was responding to my queries over the weekend(!) - the matter was resolved extremely efficiently and quickly.
I sent the email to Duet3D with the replacement request on Saturday. I got a response first thing Monday morning to let me know that a new board is on the way, and the board itself arrived the very next day!
Customer service was a major factor in my decision to go with the DuetWifi. As we all know, everybody are great at the point of sale, but very few follow it up later on if/when problems arise. Prior to buying the DuetWifi, I've seen posts from other people commending Duet3D for their customer care, but now I can also vouch for it from my own personal experience. The process was extremely efficient and pain-free. I didn't need to chase anyone or sit and wait till someone got around to sorting it out.
Well done, Duet3D, and keep it up! you'll certainly gain many more loyal customers like myself!
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@snowcrash thanks for your kind words.
