@vlad
Shame
Software's hard, and in this instance customer service looks to be way harder.
Its not a freebie forum - but you're probably not paying a subscription for software updates either. If you want exactly what you paid for you can always stick with the working version you already had.
Best of luck - I cant help with the update but I can give advice to resolve the biggest issue. Temper tantrums dont get you very far in life.