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    Issues Connecting from Windows 10 Laptop

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    • T0A0Cundefined
      T0A0C
      last edited by

      Hi Guys,

      My name is Tom, I got my Duet WiFi last week and have been in the process of setting it up.

      I'm having an issue connecting to the web server but only on a laptop running windows 10. I had an old laptop running Vista so I got that out and it connects fine. Can also connect from my Iphone no problems. Has anyone had a similar issue and found a solution?

      I can ping from both laptop's, all reply's fine.
      Have turned off windows firewall and defender just in case.
      Both laptops are running the same version of Firefox and have tried Chrome and get the same result.
      My home router is a Draytek and I have a simple LAN configuration.

      Any help much appreciated.

      Thanks!

      Tom

      1 Reply Last reply Reply Quote 0
      • InSanityundefined
        InSanity
        last edited by

        I'll assume your printer has been connected to your local WiFi and has an IP and that the IP is sitting on the same network as the laptop via the same access points and routers, etc ?

        Same issue with different browsers ?

        Have you tried turning off windows firewall for a moment ?

        Jeff

        Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

        1 Reply Last reply Reply Quote 0
        • Dougal1957undefined
          Dougal1957
          last edited by

          Try with Chrome as the Browser Edge is not Good IMHO

          1 Reply Last reply Reply Quote 0
          • InSanityundefined
            InSanity
            last edited by

            @Dougal1957:

            Try with Chrome as the Browser Edge is not Good IMHO

            I'll second that, I avoid IE and Edge at all costs. Chrome is my goto browser with FF being a backup for those rare occasions. From what I understand with Apple products no matter which browser you use they all use the Safari rendering engine, Apple mandated thing.

            Jeff

            Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

            1 Reply Last reply Reply Quote 0
            • Dougal1957undefined
              Dougal1957
              last edited by

              Apple do use Safari as you say but there are versions of both Chrome and FF for the Mac OS (Suspect same is also true for IoS devices).

              Doug

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              • InSanityundefined
                InSanity
                last edited by

                @Dougal1957:

                Apple do use Safari as you say but there are versions of both Chrome and FF for the Mac OS (Suspect same is also true for IoS devices).

                Doug

                Yes, however Chrome and FF still end up using the Safari rendering engine on the back side. Yep it's that messed up. This is on IOS devices at least, can't speak about the Mac OS.

                Jeff

                Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

                1 Reply Last reply Reply Quote 0
                • T0A0Cundefined
                  T0A0C
                  last edited by

                  @(In)Sanity:

                  I'll assume your printer has been connected to your local WiFi and has an IP and that the IP is sitting on the same network as the laptop via the same access points and routers, etc ?

                  Same issue with different browsers ?

                  Have you tried turning off windows firewall for a moment ?

                  Jeff

                  Hi Jeff,

                  Yeah the Duet can talk to Pronterface no issue. Has been enabled and added to the WiFi. Like I say I can then get to the web interface on my phone and old laptop just not on the newest laptop I have and as far as I can tell the only difference is the windows version.

                  Same issue with both Firefox and Chrome, Firewall and defender both off and still get nothing. The page hangs and will sometimes load the duet name on the tab but the page stays blank.

                  Thanks

                  Tom

                  1 Reply Last reply Reply Quote 0
                  • InSanityundefined
                    InSanity
                    last edited by

                    What firmware version are you running on the Duet WiFi? I would start by upgrading the WiFi Server, Web interface firmware and RepRap firmware. Use one of your working machines to do this.

                    CTRL + F5 is a hard browser reload which might also do something…but might not.

                    Jeff

                    Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

                    1 Reply Last reply Reply Quote 0
                    • T0A0Cundefined
                      T0A0C
                      last edited by

                      @(In)Sanity:

                      What firmware version are you running on the Duet WiFi? I would start by upgrading the WiFi Server, Web interface firmware and RepRap firmware. Use one of your working machines to do this.

                      CTRL + F5 is a hard browser reload which might also do something…but might not.

                      Jeff

                      should have mentioned, Already done all. firmware was on 1.15b. Now on 1.17b and have done the server to 1.03. I'm pretty sure its something on the windows side.

                      1 Reply Last reply Reply Quote 0
                      • InSanityundefined
                        InSanity
                        last edited by

                        I would look at stuff like ad blockers, AV software, Browser plug in's..etc. Perhaps even something that came with the machine.

                        Jeff

                        Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

                        1 Reply Last reply Reply Quote 0
                        • dc42undefined
                          dc42 administrators
                          last edited by

                          Try using Chrome and press control-shift-J to open the debugging console. Then enter the Duet IP address in the address bar and check for error messages in that console.

                          Duet WiFi hardware designer and firmware engineer
                          Please do not ask me for Duet support via PM or email, use the forum
                          http://www.escher3d.com, https://miscsolutions.wordpress.com

                          1 Reply Last reply Reply Quote 0
                          • T0A0Cundefined
                            T0A0C
                            last edited by

                            @dc42:

                            Try using Chrome and press control-shift-J to open the debugging console. Then enter the Duet IP address in the address bar and check for error messages in that console.

                            I have had a go, I don't know if this means anything much but this is what is returned:

                            M35 html,chromewebdata:6SW registered
                            newtab-serviceworker.js:1 Service Worker termination by a timeout timer was canceled because DevTools is attached.
                            Navigated to data:text/html,chromewebdata
                            http://192.168.6.234/:1 GET http://192.168.6.234/ net::ERR_CONNECTION_RESET

                            allenmarshundefined 1 Reply Last reply Reply Quote 0
                            • dc42undefined
                              dc42 administrators
                              last edited by

                              Try pinging the IP address of the Duet, both with the Duet powered up (should always succeed, with a round trip time of under a millisecond), and with the Duet powered down (should always fail).

                              That's an unusual IP address. What sort of network do you have? If you have a PC connected via USB, do you get any messages on it when you try to load the web interface?

                              Duet WiFi hardware designer and firmware engineer
                              Please do not ask me for Duet support via PM or email, use the forum
                              http://www.escher3d.com, https://miscsolutions.wordpress.com

                              1 Reply Last reply Reply Quote 0
                              • T0A0Cundefined
                                T0A0C
                                last edited by

                                @dc42:

                                Try pinging the IP address of the Duet, both with the Duet powered up (should always succeed, with a round trip time of under a millisecond), and with the Duet powered down (should always fail).

                                That's an unusual IP address. What sort of network do you have? If you have a PC connected via USB, do you get any messages on it when you try to load the web interface?

                                Ping is fine it averages 3ms over a minute. Its nothing special just a non-standard subnet. I'm sure the Duet itself is fine I can see it in the DHCP table and connect from other devices just not on this machine. I will get a PCAP done and take a look to see if there's anything suspicious going on.

                                1 Reply Last reply Reply Quote 0
                                • allenmarshundefined
                                  allenmarsh @T0A0C
                                  last edited by

                                  @t0a0c said in Issues Connecting from Windows 10 Laptop:

                                  I have had a go, I don't know if this means anything much but this is what is returned:
                                  M35 html,chromewebdata:6SW registered
                                  newtab-serviceworker.js:1 Service Worker termination by a timeout timer was canceled because DevTools is attached.
                                  Navigated to data:text/html,chromewebdata
                                  http://192.168.6.234/:1 GET http://192.168.6.234/ net::ERR_CONNECTION_RESET

                                  The "data:text/html,chromewebdata" URL value (called kUnreachableWebDataURL in Chromium) is loaded whenever a URL fails to load in a frame (for example, via RenderFrameImpl::didFailProvisionalLoad and LoadNavigationErrorPage). The issue you explained is kind of a bug where Android WebView built on chromium fails to loads the page in question due unmapped ssl error.

                                  1 Reply Last reply Reply Quote 1
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