Duet wifi not showing up in device manager

3DPrintingWorld

I'm trying to connect to my new Duet wifi for the first time on Windows 10 and its not showing up in the device manager. I have installed the driver, tried two different usb cables and two different computers. I get one green light and three red lights on the board. Any idea's on what I'm missing?

Phaedrux

Make sure that the cable is rated for data. I'd suggest trying another one if you can.

Try forcing a device rescan in device manager with F5

3DPrintingWorld

Yep, like I said in the OP I've tried two cables and I know one is a data. I would assume the one that comes with the duet is too. I've also tried forcing re scan but no change.

Phaedrux

Can you post a photo of the LEDs lit up?

With the board unplugged, can you check the reset and erase switches to see if either is stuck depressed?

3DPrintingWorld

I have no switches connected. How do I check the reset?

Phaedrux

The erase and reset buttons are on the board along an edge. Tiny push buttons labeled.

3DPrintingWorld

Oh, sorry now I understand. I'll give it a try.

A Former User

Just asking the obvious, but it doesn't show up as a unkown device or under the USB device tree?
(A picture (or screenshot) is worth a thousand words in these cases)

3DPrintingWorld

No unknown devices in any category and nothing under the USB category or at least these values don't change when its plugged in.

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Danal

Occasionally a given computer cannot supply enough power via USB. Connect a 12 or 24V supply to VIN (careful of polarity) and try again.

3DPrintingWorld

@Danal Supplying 24 volts did not seem to help...

3DPrintingWorld

@Phaedrux The reset button did not get it to work.

A Former User

It should be possible to get it running without the usb console, slightly trickier with the wifi than the ethernet/maestro.

But you should be able to edit the /sys/config.g file on the included SD card along with 11 herbs and spices to get connected. But if the usb port is borked might be better just getting it replaced.

(no, if the firmware was erased thats not gonna work, never mind)

dc42

Is it a genuine UK-manufactured Duet WiFi? If so then I suggest you ask for a warranty replacement. If you bought it direct from Duet3D, see https://www.duet3d.com/warranty and refer to this post as authorisation.

3DPrintingWorld

@dc42 Yes, and will do. Thanks DC!