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Firmware update failure..

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Firmware installation
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  • undefined
    Phaedrux Moderator
    last edited by 3 Aug 2020, 22:11

    Curious to see what M115 reports.

    What firmware version is on the PanelDue? Can check in the settings page.

    Z-Bot CoreXY Build | Thingiverse Profile

    undefined 1 Reply Last reply 4 Aug 2020, 11:58 Reply Quote 0
    • undefined
      Helensdad @Phaedrux
      last edited by 4 Aug 2020, 11:58

      @Phaedrux yat reports version 2. 02, I think, june 2019. Not near machine or computer at moment...

      undefined 1 Reply Last reply 4 Aug 2020, 12:00 Reply Quote 0
      • undefined
        Helensdad @Helensdad
        last edited by 4 Aug 2020, 12:00

        @Helensdad Paneldue still won't work properly, completely blank now....

        undefined 1 Reply Last reply 4 Aug 2020, 17:48 Reply Quote 0
        • undefined
          Phaedrux Moderator
          last edited by 4 Aug 2020, 17:21

          @Helensdad said in Firmware update failure..:

          completely blank now

          Does it still receive power?
          How is it wired to the duet? 4-wire or ribbon cable?

          Z-Bot CoreXY Build | Thingiverse Profile

          1 Reply Last reply Reply Quote 0
          • undefined
            dc42 administrators @Helensdad
            last edited by 4 Aug 2020, 17:48

            @Helensdad said in Firmware update failure..:

            @Helensdad Paneldue still won't work properly, completely blank now....

            Try updating the PanelDue firmware through its USB port. You may need to disconnect the PanelDue from the Duet for the firmware update to succeed.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            undefined 1 Reply Last reply 4 Aug 2020, 18:14 Reply Quote 0
            • undefined
              Helensdad @dc42
              last edited by 4 Aug 2020, 18:14

              @dc42 I have erased and reinstalled the firmware, I have been using the 4 wire cable for about 11 months, since I got it basically. I have just tried the ribbon cable with the same result. It lights up, all the buttons are there but don't have any effect. It I touch the card icon it says files on card 0. The settings tab works and I can invert, change colour scheme, contrast volume etc but it won't communicate with the Duet board. In the top right corner of the screen it says 'connecting' but it doesn't connect...

              undefined 1 Reply Last reply 4 Aug 2020, 18:20 Reply Quote 0
              • undefined
                Phaedrux Moderator @Helensdad
                last edited by 4 Aug 2020, 18:20

                @Helensdad said in Firmware update failure..:

                The settings tab works

                What firmware version does it show on the PanelDue settings tab?

                It looks like the workbee firmware is based on RRF 2.02.

                Z-Bot CoreXY Build | Thingiverse Profile

                undefined 1 Reply Last reply 4 Aug 2020, 18:25 Reply Quote 0
                • undefined
                  Helensdad @Phaedrux
                  last edited by 4 Aug 2020, 18:25

                  @Phaedrux 1.24

                  1 Reply Last reply Reply Quote 0
                  • undefined
                    Phaedrux Moderator
                    last edited by 4 Aug 2020, 19:27

                    Have you ever updated the paneldue firmware? 1.24 is the latest released in April.

                    Z-Bot CoreXY Build | Thingiverse Profile

                    undefined 1 Reply Last reply 4 Aug 2020, 20:14 Reply Quote 0
                    • undefined
                      Helensdad @Phaedrux
                      last edited by 4 Aug 2020, 20:14

                      @Phaedrux Yes, I updated it this afternoon via USB...

                      1 Reply Last reply Reply Quote 0
                      • undefined
                        Phaedrux Moderator
                        last edited by 4 Aug 2020, 20:29

                        Ah I see, and no change obviously.

                        I know you're using the oozenest releases, but could you try updating the firmware to the official 2.05.1 release just to see if there's a change.

                        https://github.com/Duet3D/RepRapFirmware/releases/download/2.05.1/Duet2Firmware-2.05.1.zip

                        Also, could you link to the oozenest info and releases? I did a quick googling but wasn't able to find anything.

                        Z-Bot CoreXY Build | Thingiverse Profile

                        1 Reply Last reply Reply Quote 0
                        • undefined
                          Helensdad
                          last edited by 4 Aug 2020, 20:43

                          Here is the link to Ooznest firmware, I will trt the Duet firmware tomorrow, I have a job running now. All works ok from web interface, it even reads the card. It is just the Paneldue I have to sort now....
                          https://learn.ooznest.co.uk/Wiki/WorkBee_Firmware_Releases

                          1 Reply Last reply Reply Quote 0
                          • undefined
                            Phaedrux Moderator
                            last edited by 4 Aug 2020, 20:46

                            Normally I would suggest to replace the 4-wire cable with a new one, but you've already tried the ribbon cable option with the same result.

                            Which version of PanelDue is it? Which PanelDue firmware did you use to flash it? Perhaps there was a mismatch.

                            Z-Bot CoreXY Build | Thingiverse Profile

                            undefined 1 Reply Last reply 4 Aug 2020, 22:10 Reply Quote 0
                            • undefined
                              Phaedrux Moderator @Helensdad
                              last edited by 4 Aug 2020, 20:50

                              @Helensdad said in Firmware update failure..:

                              after downloading the combined firmware.bin file, I tell it to update, it then drops the Wifi connection and reverts back to 1.0.3...

                              This part makes me think that the files might not be placed in the /sys folder or that there might be other files there or files not named correctly and so an older file is being used.

                              Can you provide a screenshot of the SD card directory structure?

                              Z-Bot CoreXY Build | Thingiverse Profile

                              undefined 1 Reply Last reply 4 Aug 2020, 22:17 Reply Quote 0
                              • undefined
                                Helensdad @Phaedrux
                                last edited by 4 Aug 2020, 22:10

                                @Phaedrux said in Firmware update failure..:

                                Normally I would suggest to replace the 4-wire cable with a new one, but you've already tried the ribbon cable option with the same result.

                                Which version of PanelDue is it? Which PanelDue firmware did you use to flash it? Perhaps there was a mismatch. It is a Paneldue 7i and I used 1.24 for 7i downloaded from your repository...

                                1 Reply Last reply Reply Quote 0
                                • undefined
                                  Helensdad @Phaedrux
                                  last edited by 4 Aug 2020, 22:17

                                  @Phaedrux said in Firmware update failure..:

                                  @Helensdad said in Firmware update failure..:

                                  after downloading the combined firmware.bin file, I tell it to update, it then drops the Wifi connection and reverts back to 1.0.3...

                                  This part makes me think that the files might not be placed in the /sys folder or that there might be other files there or files not named correctly and so an older file is being used.

                                  Can you provide a screenshot of the SD card directory structure?

                                  Sys.png File structure.png

                                  1 Reply Last reply Reply Quote 0
                                  • undefined
                                    Phaedrux Moderator
                                    last edited by 4 Aug 2020, 23:17

                                    Ok, so your screen shot of the /sys folder shows the bin file is actually a ._ file which is a metadata file used by MacOS and is normally hidden. So at some point there was a firmware bin file, but there isn't at the moment.

                                    I took a look at the workbee docs and I would try downloading the 1.0.7 full install zip, extracting it, and then trying to upload the combined firmware bin file to the /sys folder in DWC. It should detect it and update the firmware.

                                    https://ooznest.co.uk/wp-content/uploads/2019/11/WorkBee-Firmware-v1.0.7.2-Full.zip

                                    Maybe it helps, maybe not, but at least we can confirm that 1.0.7 installed correctly.

                                    Z-Bot CoreXY Build | Thingiverse Profile

                                    undefined 1 Reply Last reply 5 Aug 2020, 18:38 Reply Quote 0
                                    • undefined
                                      Helensdad @Phaedrux
                                      last edited by 5 Aug 2020, 18:38

                                      @Phaedrux I have just connected the Paneldue to my Maestro board and get the same problem, when I look at the card contents, Paneldue says files on card 0, nothing works except foe settings....

                                      1 Reply Last reply Reply Quote 0
                                      • undefined
                                        Phaedrux Moderator
                                        last edited by 5 Aug 2020, 20:54

                                        Alright, well that narrows it down to the PanelDue at least.

                                        I would try updating the firmware on the PanelDue again. Redownload the correct file for the 7i and check the file size.

                                        Hopefully it's just a case of a bad flash.

                                        https://duet3d.dozuki.com/Wiki/PanelDue_Firmware_update

                                        Z-Bot CoreXY Build | Thingiverse Profile

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                                        • undefined
                                          Helensdad
                                          last edited by 6 Aug 2020, 10:03

                                          I have uprated the firmware again and tried on Duet 2 WiFi and Duet Maestro to no avail. I even used a brand new good quality USB lead. I bought it on May 24th last year so out of warranty. Do you know if it is repairable?

                                          undefined 1 Reply Last reply 6 Aug 2020, 10:13 Reply Quote 0
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