I’m able to connect over USB and Diag led is on solid

oxidemill

oxidemill

@Phaedrux
This is just with out the SD card

Phaedrux

So the LEDs look correct. You've got 5v and 3.3v lit. The diag LED is on, but you've wiped the firmware, so that's expected. You've tried without the SD card in, so it's not a config file issue.

Based solely on the LEDs and your descriptions it should be showing up as a bossa port in windows. If you've exhausted all of your USB cables and possible USB ports then it may have failed in same way that's preventing it from coming up.

As one last attempt I would try the erase jumper again and try a USB cable that you've verified carries data with another device. Have device manager open when you connect it, and choose view > show hidden devices. If nothing shows up, hit the scan for hardware changes button.

When and where was your Duet purchased?

dc42

On your Windows PC, try a different USB port, or try rebooting Windows, then see if the Bossa port shows up in Device Manager under Ports - COM & LPT, or an Unknown Device shows up. If you are using a USB hub, try disconnecting the hub for the PC and reconnecting it. USB ports often get into a state in which Windows doesn't notice when things are plugged into them (it happened to me again this morning).

oxidemill

@Phaedrux
I just went though and tried your suggestions but still same response unfortunately.
I ordered it from my local distributor in Melbourne, aurarum . I ordered it on Aug 16th

oxidemill

@dc42
I went through and disconnected all of my USB cables and hubs from my pc. I then went and removed any un used USB devices in the Device manager. I then restarted the pc but It still won’t show up on device manager Even after scanning for hardware changes.
Also like you suggested I went through and tried all of my USB ports both on my pc and on my Mac but it still has the same problem.

Phaedrux

Alright, thanks for the testing. The majority of the time it's a USB issue, so it's worth trying to go down that route, but occasionally it could be something else like the MCU itself.

So please contact your reseller and initiate a warranty exchange. Please include a link to this forum thread as authorization.

Veti

have you tried a different usb cable?

oxidemill

@Phaedrux
I have reached out to the dealer but are there any forms I need to fill out for duet Directly or will the distributor take care of all of that ?

Phaedrux

@oxidemill Who is the reseller? They will likely direct you to this site to fill out the warranty form, or they may have one of their own to fill out.

https://www.duet3d.com/warranty