Failed Smart effector

kj3d

Yes - checked twice. - the correct polarity

dc42

Is the Duet that it was connected to behaving normally?

kj3d

@dc42 Yesterday It seemed fine. The other issue I have noticed today is that the hotbed (Set on 0) is giving some strange results and is throwing errors in regards time to heat up. Its showing a slow heat rate and coming up with errors in both bang bang and PID modes

Phaedrux

What firmware version? Have you PID tuned the heaters yet?

https://duet3d.dozuki.com/Wiki/Tuning_the_heater_temperature_control

kj3d

@Phaedrux The config file (zip) was created using the RRF Config tool yesterday, with the "Get the latest stable RepRapFirmware version" box ticked.

I have ran the PID tuning routine and after running it three times the bed heating is now working really well (15amp at 24v)

So that just seems to leave the smart effector issue. Its still not working properly. Have got a replacement on its way from E3D so hopefully that will prove the installation. If that works then its a failed effector board.

The replacement board (which I paid for in full for expediency) seems the quickest way to check the issue.

Will post the results once it arrives.

kj3d

Hi,

The new Smart Effector has arrived from E3D, I have swapped over the boards and its now working correctly. (Wiring has not been changed)

I have had a close look at the board and can see no sign of any issues.

What do I need to do to make a warranty claim (I have informed E3D)

Smart effector 1.PNG Smart effector 2.PNG Smart effector 3.PNG Smart effector 4.PNG

Phaedrux

Just to confirm, when and where was the original smart effector purchased?

kj3d

30th Nov 2020 - from E3D. (I have only just got to setting it up...)

Phaedrux

Thanks. Please contact E3D and initiate a warranty exchange/refund/return (since you already have the replacement). Include a link to this thread as authorization.

kj3d

Thanks for your help. Will try and get the board replaced as it will be good to have a second effector with a different size of nozzle. I am very pleased with the Due Panel / Duet 3 6HC and the smart effector. You mention on the Duet 3d website that you stock the magballs for Haydn rods. It seems that E3D do not list them. How do I buy them (from you?) to set up the second effector when the board arrives?

Phaedrux

No problem. Having a spare can make troubleshooting much simpler.

jay_s_uk

@kj3d email sales@duet3d.com they should help you out