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    Cannot Connect to Duet 3 Web Control

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    • Phaedruxundefined
      Phaedrux Moderator @Frank 0
      last edited by

      @frank-0 said in Cannot Connect to Duet 3 Web Control:

      Visiting this address on a browser does not work.

      What do you actually see in the browser when you try to go to that address?

      Are you able to ping that address from your computer?

      What IP address does your computer have?

      This will help us confirm if you're able to communicate with the Duet over the network.

      Can you show us a screenshot of the contents of your SD card?

      At minimum it should have a folder structure similar to what is shown here: https://duet3d.dozuki.com/Wiki/SD_Card#Section_Creating_the_file_structure

      If the /www folder is missing or empty, you won't be able to connect to the web control even if the network connection is good. If it's missing or empty, you can replace the files using this zip file.

      https://github.com/Duet3D/RepRapFirmware/releases/download/3.2.2/DuetWebControl-SD.zip

      Extract the contents of that zip file into the /www folder.

      Z-Bot CoreXY Build | Thingiverse Profile

      Frank 0undefined 2 Replies Last reply Reply Quote 0
      • Frank 0undefined
        Frank 0 @Phaedrux
        last edited by

        @phaedrux The SD card contents look just like the link you sent. The www folder is there and has the stuff in the second link you sent. When I try to go to the address, I believe it either just says something along the lines of "cannot connect" or "no internet" (because I have no internet on the PC I am using-- only 1 ethernet cable).

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        • Frank 0undefined
          Frank 0 @Phaedrux
          last edited by

          @phaedrux f372b355-0b65-4023-af6d-c4d0da19ebf3-image.png YAT is not responding back to me anymore either?

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          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            Replug the USB cable and try to reconnect? If it still won't respond, what LEDs are lit up on the board?

            Are you able to ping that address from your computer?

            What IP address does your computer have?

            Z-Bot CoreXY Build | Thingiverse Profile

            Frank 0undefined 1 Reply Last reply Reply Quote 0
            • Frank 0undefined
              Frank 0 @Phaedrux
              last edited by

              @phaedrux There is 5 LEDs lit up. The USB one next to the micro USB. Blue next to V Fused, and 3 other lights for 12V, 5V, and 3.3V. (red lights and green). Right now, the YAT program will not even send a response back to me when I type in commands (see screenshot above). I tried re plugging the device in, undoing the drivers, reinstalling the drivers, etc.

              SD Card contents: fc1a9ad2-5fac-4a95-8ecb-e21c3014bb94-image.png

              sys folder: c70a06d4-342c-494c-9fd9-5fcc3ee748d6-image.png

              www folder: b4ef1cda-0961-4a57-b3b2-b9de3fd8b4cf-image.png

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              • Phaedruxundefined
                Phaedrux Moderator
                last edited by

                The screen shot showing the SD card contents has a lot of additional files I'm not expecting to see. It looks like a linux partition.

                Do you have a spare SD card you can test with? Format it as FAT32 and Copy over just the file folders.

                When you connect the board via USB do you get a device detected chime from windows? Does anything show up in device manager?

                Z-Bot CoreXY Build | Thingiverse Profile

                Frank 0undefined 2 Replies Last reply Reply Quote 0
                • Frank 0undefined
                  Frank 0 @Phaedrux
                  last edited by Frank 0

                  @phaedrux Yes, it shows up as COM3 USB Serial Device. When I install the drivers to it, it changes to Bossa Program or something like that. Should I go into the config files and change the IP to what I plan to assign to the printer? (It shows up in device manager, but I dont get a windows notification of it connecting. could be a notification setting).

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                  • Frank 0undefined
                    Frank 0
                    last edited by Frank 0

                    @phaedrux

                    Seems like this may be my issue. I have the Duet 3 6HC Mainboard. How can I get the right firmware again? The link appears to be for a different version of the board.

                    5766fb98-f08c-41bd-9f7b-85eb58687fe7-image.png

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                    • Frank 0undefined
                      Frank 0 @Phaedrux
                      last edited by

                      @phaedrux I reinstalled the firmware and YAT is responding. Im back to the old problem of not being able to connect to the web control.

                      kb58undefined 1 Reply Last reply Reply Quote 0
                      • Phaedruxundefined
                        Phaedrux Moderator
                        last edited by

                        Ok, it seems like the firmware got wiped and you've got it back on, so that's good.

                        In YAT, please send M115 to confirm what firmware version was installed. When we know the firmware version we can use the correct DWC files for that version.

                        Once we have the correct DWC files for that version in place we can work on setting an IP address and connecting to the web interface.

                        The easiest would be just letting the duet get a DHCP address from the router and then using http://duet3.local to connect to it, but you can also set a static IP in the config.g if you prefer as long as you're sure the static IP you choose is valid and free to use on the network and isn't likely to be assigned to another device at some point which would generate a conflict.

                        Z-Bot CoreXY Build | Thingiverse Profile

                        Frank 0undefined 2 Replies Last reply Reply Quote 0
                        • kb58undefined
                          kb58 @Frank 0
                          last edited by kb58

                          @frank-0 Do you have something like this at the start of your config.g file:
                          M552 P192.168.2.2 S1 ; set hard address
                          M553 P255.255.255.0 ; assign subnet address
                          M586 P0 S1 ; enable HTTP
                          M586 P1 S0 ; disable FTP
                          M586 P2 S0 ; disable Telnet;

                          Better yet, post up your config.g file

                          Scratch-built 350mmx350mm coreXY, linear rails, ballscrews, 3 Z axis, Duet3 6HC, v3.3, Tool Board v1.1, BondTech LGX + Mosquito hot end

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                          • Frank 0undefined
                            Frank 0
                            last edited by

                            @kb58 After using Bossa to reset my firmware, I cannot find the config.g file. The sys folder changed to this

                            708e9f72-7a89-4a6d-9335-637dfe72a9c8-image.png

                            Phaedruxundefined 1 Reply Last reply Reply Quote 0
                            • Frank 0undefined
                              Frank 0 @Phaedrux
                              last edited by

                              @phaedrux I do not think my SD card has everything on it properly. Is there a way I can fix/confirm my SD card is as should be? I will run the M115 command after or soon.

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                              • Phaedruxundefined
                                Phaedrux Moderator @Frank 0
                                last edited by

                                @frank-0 said in Cannot Connect to Duet 3 Web Control:

                                @kb58 After using Bossa to reset my firmware, I cannot find the config.g file. The sys folder changed to this

                                708e9f72-7a89-4a6d-9335-637dfe72a9c8-image.png

                                I have never seen anything like that before.

                                I suggest you get a clean new SD card, format it as FAT32, and then start fresh from there.

                                Create the following folders

                                sys
                                macros
                                www
                                gcodes
                                menu
                                filaments

                                Create a fresh config file set from here: https://configtool.reprapfirmware.org/Start

                                Fill out the info to the best of your knowledge. We just want a starting point.

                                What firmware bin file version did you use to flash with Bossa? 3.3?

                                https://github.com/Duet3D/RepRapFirmware/releases/download/3.3/DuetWebControl-SD.zip

                                Download that zip file and extract it into the /www/ folder.

                                That should get your SD card back to a working state.

                                Z-Bot CoreXY Build | Thingiverse Profile

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                                • Frank 0undefined
                                  Frank 0 @Phaedrux
                                  last edited by

                                  @phaedrux Does using the config tool automatically generate a www folder? I used the tool and it had me download a sys and www folder

                                  Frank 0undefined Phaedruxundefined 2 Replies Last reply Reply Quote 0
                                  • Frank 0undefined
                                    Frank 0 @Frank 0
                                    last edited by

                                    @frank-0 cf85cbd4-660d-4f7f-a0d5-eb78da39d538-image.png I downloaded the third link here when using Bossa.

                                    https://duet3d.dozuki.com/Wiki/Installing_and_Updating_Firmware
                                    I followed fall back procedure #2

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                                    • Frank 0undefined
                                      Frank 0 @Phaedrux
                                      last edited by

                                      @phaedrux FIRMWARE_NAME: RepRapFirmware for Duet 3 MB6HC FIRMWARE_VERSION: 3.4.0beta1 ELECTRONICS: Duet 3 MB6HC v1.01 or later FIRMWARE_DATE: 2021-07-10 16:20:28<LF>ok<LF>

                                      When running M115 Command

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                                      • Phaedruxundefined
                                        Phaedrux Moderator @Frank 0
                                        last edited by

                                        @frank-0 said in Cannot Connect to Duet 3 Web Control:

                                        @phaedrux Does using the config tool automatically generate a www folder? I used the tool and it had me download a sys and www folder

                                        It will if you have checked off the include latest firmware/Duet Web Control files.

                                        @frank-0 said in Cannot Connect to Duet 3 Web Control:

                                        FIRMWARE_VERSION: 3.4.0beta1

                                        That's probably one step further than I would have recommended. I'd stick to the latest stable release while we're troubleshooting which is 3.3.

                                        https://github.com/Duet3D/RepRapFirmware/releases/tag/3.3

                                        Regardless, now that you have a firmware flashed and an SD card redone, are you able to get an IP address in YAT?

                                        Z-Bot CoreXY Build | Thingiverse Profile

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                                        • Frank 0undefined
                                          Frank 0 @Phaedrux
                                          last edited by Frank 0

                                          @phaedrux Is the latest stable release not 3.3? What happens if the SD card has 3.3 and the board has 3.4?

                                          Phaedruxundefined 1 Reply Last reply Reply Quote 0
                                          • Frank 0undefined
                                            Frank 0 @Phaedrux
                                            last edited by

                                            @phaedrux Made a new SD card and have this on it. 6650af5e-3a6a-4fce-9761-c51ba26c943e-image.png.
                                            Is this all I need?

                                            Phaedruxundefined 1 Reply Last reply Reply Quote 0
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