Fan control and Panel Due 7i stopped working

Simwiz

@phaedrux Just to be clear is this warranty for the Panel Due, Duet mini, or both? I had to buy them from different suppliers.

Phaedrux

@simwiz We'd like to start with the mini5+. The PanelDue seems to be alright and behaves as expected when connected to USB, etc.

Simwiz

@phaedrux Email sent. Never done warranty with Duet before (first time venturing into the Duet ecosystem). I assume I'll have to ship this one back and then wait for a replacement?

Phaedrux

@simwiz said in Fan control and Panel Due 7i stopped working:

I assume I'll have to ship this one back and then wait for a replacement?

It's up to the reseller on how they want to handle that.

Simwiz

@phaedrux It's filastruder. Perhaps I can work out a way they can ship me one on my credit card while I ship the other one back. Would hate to be without the board for multiple weeks.

Simwiz

@phaedrux Hey. I finally got time to get my replacement board installed and it is working well. However, the PanelDue 7i still won't talk to the board via ribbon cable, I ran a M111 S1 P3 (via USB) and no communication is present. Not sure what my next step is?

I did update the screen to 3.4.0-pre1 and the board to 3.4.0-beta3.

Phaedrux

Does the PanelDue baud rate in the setup page match your command i config.g? M575 P1 S1 B57600

Simwiz

@phaedrux Yes. I even tried changing baud rates to different options in config.g and the panel. No dice.

Phaedrux

Just to eliminate the beta variables, please try with RRF 3.3 and paneldue 3.2.11.

It sounds like the panel is still getting power and lighting up, so it's possible it's just an issue with the data lines on the cable. Please try a newly created 4 wire cable as a test.

Simwiz

@phaedrux Ok, I downgraded my Duet to 3.3 and the PanelDue to 3.2.11. Tried a new 4-pin cable on io_0 and also tried a ribbon cable. Panel lights up and just says connecting still.

Phaedrux

For the PanelDue...

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.