Touch of Paneldue i7 stopped working

Phaedrux

When and where did you purchase the PanelDue? It seems like the digitizer is not working.

lassivv

I buy that directly from Duet website (sales@duet3d.com order confirmation arrived, https://www.duet3d.com/IntegratedPanelDue )

I buy that 2018 december, but start using that q4/2019 ja q1/2020 and use that printer quite little amount.

Phaedrux

Was the PanelDue working previously? Is this the first time you've tried to use it?

mfs12

hey @lassivv ,

newer version of paneldue need updated RRF versions. please check the release notes for details.

If you flash the paneldue 3.4 things should work fine with RRF newer or equal to 3.3.

Does everything work if you downgrade to you PanelDue-1.25?

If not please provide a detailed step-by-step description what you were exactly doing.

lassivv

@Phaedrux Paneldue stopped working about 1-2months ago, thats way i started this firmware update if that repair that problem. Panel works ok 2020--> 10/2021 about.

@mfs12 Try update firmware Paneldue 1.24, but still not touch not working. User interface open with 1.24 firmware, but cannot click any buttons on screen.

step by step..

Connect paneldue via USB to my computer.
Then click erase button 2sec and after that click reset button.
Then i check PAneldue com port (COM3)
Then i open Bossa 1.9v
Then i browse firmware *.bin ( https://github.com/Duet3D/PanelDueFirmware/releases?page=1 )
Then i tick "Erase all", "Lock" and "Boot to flash".
Then i click Write. Waiting that goes ok. After that click Verify.
After that i close Bossa and click "reset" button Paneldue.

mfs12

@Phaedrux, sounds to me like a hardware problem. Moving thread to paneldue forum.

Phaedrux

@lassivv When and where did you purchase the PanelDue?

lassivv

@phaedrux said in Touch of Paneldue i7 stopped working:

@lassivv When and where did you purchase the PanelDue?

@lassivv said in Touch of Paneldue i7 stopped working:

I buy that directly from Duet website (sales@duet3d.com order confirmation arrived, https://www.duet3d.com/IntegratedPanelDue )

I buy that 2018 december, but start using that q4/2019 ja q1/2020 and use that printer quite little amount.

Phaedrux

@lassivv said in Touch of Paneldue i7 stopped working:

2018 december

Ah yes. That's quite out of warranty unfortunately.

Let's see if @DC42 has any ideas on what might need to be replaced/repaired to get the touch working again. Possibly a replacement LCD panel is an option.

lassivv

@phaedrux

Thanks for info. Wait @dc42 answer if he have some ideas to help. Awesome if get some replaced part/repair lcd. Because that i7 not used so much and be very good display.

Phaedrux

I think this one may work, but I'm not certain. It seems to match the description.

https://www.buydisplay.com/7-tft-screen-touch-lcd-display-module-w-ssd1963-controller-board-mcu

https://duet3d.dozuki.com/Wiki/PanelDue#Section_Features_1

lassivv

@phaedrux Seems that linked one not have Atmel microchip and not have 4pin connector to Duet and not have USB connector.

lassivv

Anyone any ideas or same like problems with i7 PanelDue?

dc42

@lassivv if it's just the touch panel that isn't working, then it should be possible to replace the touch panel instead of the whole screen. I'm sure there was a thread on how to do this a year or two ago in this forum. But first I suggest you try disconnecting/reconnecting the 4-pin connector CON3 in your photo in case it's just a bad connection.

dc42

PS - see also https://forum.duet3d.com/topic/9906/paneldue-touchscreen-replacements?_=1640769858522.

lassivv

@dc42 Thanks for tips. Yeah just touch panel stopped working. Display working normally. Try disconnect that CON3 ribbon cable and plug that again couple times. Not helped still not get any touch input.

Checked that replacement panel even try buy that but cheapest option postages is 55dollars and thats too much (55 + 19 dollars + taxes).