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    Suddenly no more motor movement

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    • dc42undefined
      dc42 administrators @benecito
      last edited by dc42

      @benecito there is a CRC check on the firmware when it loads, so it's unlikely that the firmware got corrupted.

      Please get a M122 report so that we can see whether the stepper drivers have been initialised successfully and what VIN voltage the Duet reads.

      Duet WiFi hardware designer and firmware engineer
      Please do not ask me for Duet support via PM or email, use the forum
      http://www.escher3d.com, https://miscsolutions.wordpress.com

      benecitoundefined 1 Reply Last reply Reply Quote 0
      • benecitoundefined
        benecito @dc42
        last edited by

        @dc42 thanks - I could have thought of that myself.

        Here is the M122 response:

        
Recv:11:21:06.752: === Diagnostics ===
Recv:11:21:06.752: RepRapFirmware for Duet 3 Mini 5+ version 3.3 (2021-06-15 21:46:11) running on Duet 3 Mini5plus Ethernet (SBC mode)
Recv:11:21:06.752: Board ID: 37LW3-Y196U-D65J0-40KM4-3013Z-RS7G9
Recv:11:21:06.753: Used output buffers: 1 of 40 (11 max)
Recv:11:21:06.753: === RTOS ===
Recv:11:21:06.753: Static ram: 102724
Recv:11:21:06.753: Dynamic ram: 93344 of which 0 recycled
Recv:11:21:06.753: Never used RAM 44780, free system stack 130 words
Recv:11:21:06.753: Tasks: SBC(ready,5.2%,330) HEAT(notifyWait,0.0%,366) Move(notifyWait,0.1%,305) CanReceiv(notifyWait,0.0%,941) CanSender(notifyWait,0.0%,371) CanClock(delaying,0.0%,340) TMC(notifyWait,0.3%,115) MAIN(running,93.6%,439) IDLE(ready,0.0%,29) AIN(delaying,0.8%,273), total 100.0%
Recv:11:21:06.754: Owned mutexes: Telnet(MAIN)
Recv:11:21:06.754: === Platform ===
Recv:11:21:06.754: Last reset 00:23:05 ago, cause: power up
Recv:11:21:06.754: Last software reset at 2022-02-21 07:00, reason: User, none spinning, available RAM 44780, slot 1
Recv:11:21:06.754: Software reset code 0x0012 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x00489000 BFAR 0xe000ed38 SP 0x00000000 Task SBC Freestk 0 n/a
Recv:11:21:06.754: Error status: 0x00
Recv:11:21:06.755: MCU revision 3, ADC conversions started 1385569, completed 1385569, timed out 0, errs 0
Recv:11:21:06.755: Step timer max interval 1250
Recv:11:21:06.755: MCU temperature: min 34.4, current 37.9, max 37.9
Recv:11:21:06.755: Supply voltage: min 23.6, current 23.7, max 23.8, under voltage events: 0, over voltage events: 0, power good: yes
Recv:11:21:06.755: Heap OK, handles allocated/used 99/0, heap memory allocated/used/recyclable 2048/4/4, gc cycles 0
Recv:11:21:06.756: Driver 0: position 0, assumed not present
Recv:11:21:06.756: Driver 1: position 0, assumed not present
Recv:11:21:06.756: Driver 2: position 0, assumed not present
Recv:11:21:06.756: Driver 3: position -604724, assumed not present
Recv:11:21:06.756: Driver 4: position 0, assumed not present
Recv:11:21:06.756: Driver 5: position 0, assumed not present
Recv:11:21:06.756: Driver 6: position 0, assumed not present
Recv:11:21:06.756: Date/time: 2022-02-21 11:21:06
Recv:11:21:06.757: Cache data hit count 3262370444
Recv:11:21:06.757: Slowest loop: 1.18ms; fastest: 0.09ms
Recv:11:21:06.757: === Storage ===
Recv:11:21:06.757: Free file entries: 10
Recv:11:21:06.757: SD card 0 not detected, interface speed: 0.0MBytes/sec
Recv:11:21:06.757: SD card longest read time 0.0ms, write time 0.0ms, max retries 0
Recv:11:21:06.757: === Move ===
Recv:11:21:06.758: DMs created 83, maxWait 0ms, bed compensation in use: none, comp offset 0.000
Recv:11:21:06.758: === MainDDARing ===
Recv:11:21:06.758: Scheduled moves 1, completed moves 1, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
Recv:11:21:06.758: === AuxDDARing ===
Recv:11:21:06.758: Scheduled moves 0, completed moves 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
Recv:11:21:06.758: === Heat ===
Recv:11:21:06.758: Bed heaters = -1 -1, chamberHeaters = -1 -1
Recv:11:21:06.758: Heater 1 is on, I-accum = 0.0
Recv:11:21:06.759: === GCodes ===
Recv:11:21:06.759: Segments left: 0
Recv:11:21:06.759: Movement lock held by null
Recv:11:21:06.759: HTTP is idle in state(s) 0
Recv:11:21:06.759: Telnet* is doing "M122" in state(s) 0
Recv:11:21:06.759: File is idle in state(s) 0
Recv:11:21:06.759: USB is idle in state(s) 0
Recv:11:21:06.760: Aux is idle in state(s) 0
Recv:11:21:06.760: Trigger* is idle in state(s) 0
Recv:11:21:06.760: Queue is idle in state(s) 0
Recv:11:21:06.760: LCD is idle in state(s) 0
Recv:11:21:06.760: SBC is idle in state(s) 0
Recv:11:21:06.760: Daemon is idle in state(s) 0
Recv:11:21:06.760: Aux2 is idle in state(s) 0
Recv:11:21:06.760: Autopause is idle in state(s) 0
Recv:11:21:06.761: Code queue is empty.
Recv:11:21:06.761: === CAN ===
Recv:11:21:06.761: Messages queued 6707, received 0, lost 0, longest wait 0ms for reply type 0, peak Tx sync delay 0, free buffers 17 (min 17), ts 3726/0/0
Recv:11:21:06.761: Tx timeouts 0,0,3726,0,0,2981 last cancelled message type 4514 dest 127
Recv:11:21:06.761: === SBC interface ===
Recv:11:21:06.761: State: 4, failed transfers: 1, checksum errors: 0
Recv:11:21:06.761: Last transfer: 2ms ago
Recv:11:21:06.762: RX/TX seq numbers: 8089/8089
Recv:11:21:06.762: SPI underruns 0, overruns 0
Recv:11:21:06.762: Disconnects: 0, timeouts: 0, IAP RAM available 0x10b2c
Recv:11:21:06.762: Buffer RX/TX: 0/0-0
Recv:11:21:06.762: === Duet Control Server ===
Recv:11:21:06.762: Duet Control Server v3.3.0
Recv:11:21:06.762: Code buffer space: 4096
Recv:11:21:06.763: Configured SPI speed: 8000000Hz
Recv:11:21:06.763: Full transfers per second: 101.72, max wait times: 8.7ms/0.0ms
Recv:11:21:06.763: Codes per second: 1.01
Recv:11:21:06.763: Maximum length of RX/TX data transfers: 2976/676
        dc42undefined 1 Reply Last reply Reply Quote 0
        • dc42undefined
          dc42 administrators @benecito
          last edited by

          @benecito the processor has failed to communicate with the stepper drivers so they are all showing as "assumed not present". Please confirm that you have nothing plugged into the 2-driver expansion socket (if you have a 2-driver expansion board there, remove it).

          Duet WiFi hardware designer and firmware engineer
          Please do not ask me for Duet support via PM or email, use the forum
          http://www.escher3d.com, https://miscsolutions.wordpress.com

          benecitoundefined 1 Reply Last reply Reply Quote 0
          • benecitoundefined
            benecito @dc42
            last edited by

            @dc42

            No, nothing plugged in there!

            dc42undefined 1 Reply Last reply Reply Quote 0
            • dc42undefined
              dc42 administrators @benecito
              last edited by

              @benecito as the reported VIN is within range, it sounds to me like a hardware failure.

              Duet WiFi hardware designer and firmware engineer
              Please do not ask me for Duet support via PM or email, use the forum
              http://www.escher3d.com, https://miscsolutions.wordpress.com

              1 Reply Last reply Reply Quote 0
              • benecitoundefined
                benecito
                last edited by

                @dc42 Do you have any reseller who could take care of the replacement in Ecuador or somewhere nearby?
                Your official reseller list does not state any.
                That would probably make it easier than to ship it to Germany and then to the UK.
                Thanks!

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                • Phaedruxundefined
                  Phaedrux Moderator
                  last edited by

                  Ecuador to the US may be the closest, but who is the original vendor?

                  Z-Bot CoreXY Build | Thingiverse Profile

                  benecitoundefined 1 Reply Last reply Reply Quote 0
                  • benecitoundefined
                    benecito @Phaedrux
                    last edited by

                    @phaedrux
                    I guess still better and cheaper then from Germany 🙂
                    The board is from CR3D.
                    Would be very happy if you can organise the replacement with one of your resellers. You can contact me on info@chocolate3.de for the address.

                    1 Reply Last reply Reply Quote 0
                    • Phaedruxundefined
                      Phaedrux Moderator
                      last edited by Phaedrux

                      I can see if something is possible, but I make no promises. It's a bit unusual.

                      In meantime, Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

                      Z-Bot CoreXY Build | Thingiverse Profile

                      benecitoundefined 1 Reply Last reply Reply Quote 0
                      • benecitoundefined
                        benecito @Phaedrux
                        last edited by

                        @phaedrux just sent it. Any news if the replacement from the US will work?

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