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[3.4.1-rc2] update fail

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  • undefined
    supertb1 @jay_s_uk
    last edited by supertb1 6 May 2022, 21:13 5 Jun 2022, 20:48

    @jay_s_uk ! 3.4.1 fail.jpg @T3P3Tony @Phaedrux
    This is the second time this new board has done this with the latest update. I used the DWC to install Duet2and3Firmware-3.4.1.zip in my older unit and it worked fine. when I uploaded the same file using DWC in on my newer board it bricked the main board. I purchased the Duet 3 6HC on April 1 2022 from filastruder. What information can I give you to help troubleshoot this problem.
    I am able to flash the board using BOSSA with the new Duet3Firmware_MB6HC.bin and that worked fine.
    3.4.1 fail.jpg

    undefined 1 Reply Last reply 6 Jun 2022, 07:50 Reply Quote 0
    • undefined
      Phaedrux Moderator
      last edited by 6 Jun 2022, 01:23

      Can you please provide the results of sending M122 and M122 B# in the gcode console where # is the canbus address of your expansion boards?

      Z-Bot CoreXY Build | Thingiverse Profile

      undefined 1 Reply Last reply 6 Jun 2022, 03:05 Reply Quote 0
      • undefined
        supertb1 @Phaedrux
        last edited by supertb1 6 Jun 2022, 03:07 6 Jun 2022, 03:05

        @phaedrux
        6/5/2022, 10:04:17 PM M122 B51.0
        Diagnostics for board 51:
        Duet EXP1HCL firmware version 3.4.1 (2022-06-01 21:14:32)
        Bootloader ID: SAME5x bootloader version 2.4 (2021-12-10)
        All averaging filters OK
        Never used RAM 52288, free system stack 194 words
        Tasks: Move(notifyWait,0.0%,152) HEAT(notifyWait,0.0%,88) CanAsync(notifyWait,0.0%,70) CanRecv(notifyWait,0.0%,79) CanClock(notifyWait,0.0%,72) TMC(notifyWait,34.5%,360) CLSend(notifyWait,0.0%,152) MAIN(running,63.7%,409) IDLE(ready,0.0%,30) AIN(notifyWait,1.8%,265), total 100.0%
        Last reset 00:02:14 ago, cause: power up
        Last software reset data not available
        Closed loop enabled: yes, pre-error threshold: 5.00, error threshold: 10.00, encoder type rotaryQuadrature, reverse polarity: no, position 1, raw count = 0, tuning mode: 0, tuning error: 0x1, collecting data: no
        Control loop runtime (ms): min=0.003, max=0.011, frequency (Hz): min=10870, max=17442
        Driver 0: pos 0, 81.7 steps/mm,not tuned, SG min 0, mspos 8, reads 27185, writes 23 timeouts 0, steps req 0 done 0
        Moves scheduled 0, completed 0, in progress 0, hiccups 0, step errors 0, maxPrep 0, maxOverdue 0, maxInc 0, mcErrs 0, gcmErrs 0
        Peak sync jitter -4/4, peak Rx sync delay 186, resyncs 0/0, no step interrupt scheduled
        VIN voltage: min 24.3, current 24.3, max 24.4
        V12 voltage: min 12.2, current 12.2, max 12.2
        MCU temperature: min 23.8C, current 26.8C, max 26.8C
        Last sensors broadcast 0x00000000 found 0 44 ticks ago, 0 ordering errs, loop time 0
        CAN messages queued 1109, send timeouts 0, received 1220, lost 0, free buffers 37, min 37, error reg 0
        dup 0, oos 0/0/0/0, bm 0, wbm 0, rxMotionDelay 0
        6/5/2022, 10:04:10 PM M122 B50.0
        Diagnostics for board 50:
        Duet EXP1HCL firmware version 3.4.1 (2022-06-01 21:14:32)
        Bootloader ID: SAME5x bootloader version 2.4 (2021-12-10)
        All averaging filters OK
        Never used RAM 52288, free system stack 200 words
        Tasks: Move(notifyWait,0.0%,152) HEAT(notifyWait,0.0%,88) CanAsync(notifyWait,0.0%,70) CanRecv(notifyWait,0.0%,79) CanClock(notifyWait,0.0%,72) TMC(notifyWait,34.5%,360) CLSend(notifyWait,0.0%,152) MAIN(running,63.7%,409) IDLE(ready,0.0%,30) AIN(notifyWait,1.8%,265), total 100.0%
        Last reset 00:02:08 ago, cause: power up
        Last software reset data not available
        Closed loop enabled: yes, pre-error threshold: 5.00, error threshold: 10.00, encoder type rotaryQuadrature, reverse polarity: no, position 1, raw count = 0, tuning mode: 0, tuning error: 0x1, collecting data: no
        Control loop runtime (ms): min=0.003, max=0.011, frequency (Hz): min=11538, max=17442
        Driver 0: pos 0, 80.5 steps/mm,not tuned, SG min 0, mspos 8, reads 58946, writes 23 timeouts 0, steps req 0 done 0
        Moves scheduled 0, completed 0, in progress 0, hiccups 0, step errors 0, maxPrep 0, maxOverdue 0, maxInc 0, mcErrs 0, gcmErrs 0
        Peak sync jitter -6/7, peak Rx sync delay 188, resyncs 0/0, no step interrupt scheduled
        VIN voltage: min 24.3, current 24.3, max 24.4
        V12 voltage: min 12.1, current 12.1, max 12.1
        MCU temperature: min 24.4C, current 26.4C, max 26.7C
        Last sensors broadcast 0x00000000 found 0 198 ticks ago, 0 ordering errs, loop time 0
        CAN messages queued 1059, send timeouts 0, received 1165, lost 0, free buffers 37, min 37, error reg 0
        dup 0, oos 0/0/0/0, bm 0, wbm 0, rxMotionDelay 0
        6/5/2022, 10:04:01 PM M122
        === Diagnostics ===
        RepRapFirmware for Duet 3 MB6HC version 3.4.1 (2022-06-01 21:09:01) running on Duet 3 MB6HC v1.01 or later (standalone mode)
        Board ID: 08DJM-956BA-NA3TJ-6J9F2-3SD6J-9B9AT
        Used output buffers: 3 of 40 (13 max)
        === RTOS ===
        Static ram: 151000
        Dynamic ram: 96272 of which 0 recycled
        Never used RAM 103400, free system stack 200 words
        Tasks: NETWORK(ready,25.1%,251) ETHERNET(notifyWait,0.0%,173) HEAT(notifyWait,0.0%,327) Move(notifyWait,0.0%,352) CanReceiv(notifyWait,0.0%,797) CanSender(notifyWait,0.0%,374) CanClock(delaying,0.0%,339) TMC(notifyWait,7.9%,92) MAIN(running,66.8%,1101) IDLE(ready,0.1%,30), total 100.0%
        Owned mutexes:
        === Platform ===
        Last reset 00:01:58 ago, cause: power up
        Last software reset at 2022-06-05 16:14, reason: User, GCodes spinning, available RAM 103400, slot 2
        Software reset code 0x0003 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0044a000 BFAR 0x00000000 SP 0x00000000 Task MAIN Freestk 0 n/a
        Error status: 0x00
        Aux0 errors 0,0,0
        Step timer max interval 126
        MCU temperature: min 21.3, current 33.0, max 33.0
        Supply voltage: min 24.2, current 24.2, max 24.3, under voltage events: 0, over voltage events: 0, power good: yes
        12V rail voltage: min 12.0, current 12.1, max 12.2, under voltage events: 0
        Heap OK, handles allocated/used 0/0, heap memory allocated/used/recyclable 0/0/0, gc cycles 0
        Events: 0 queued, 0 completed
        Driver 0: standstill, SG min 0, mspos 8, reads 5515, writes 14 timeouts 0
        Driver 1: standstill, SG min 0, mspos 8, reads 5519, writes 11 timeouts 0
        Driver 2: standstill, SG min 0, mspos 8, reads 5519, writes 11 timeouts 0
        Driver 3: standstill, SG min 0, mspos 8, reads 5519, writes 11 timeouts 0
        Driver 4: standstill, SG min 0, mspos 8, reads 5516, writes 14 timeouts 0
        Driver 5: standstill, SG min 0, mspos 8, reads 5519, writes 11 timeouts 0
        Date/time: 2022-06-05 22:04:00
        Slowest loop: 2.61ms; fastest: 0.05ms
        === Storage ===
        Free file entries: 10
        SD card 0 detected, interface speed: 25.0MBytes/sec
        SD card longest read time 1.6ms, write time 0.0ms, max retries 0
        === Move ===
        DMs created 125, segments created 0, maxWait 0ms, bed compensation in use: none, comp offset 0.000
        === MainDDARing ===
        Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
        === AuxDDARing ===
        Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
        === Heat ===
        Bed heaters 0 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1, chamber heaters -1 -1 -1 -1, ordering errs 0
        === GCodes ===
        Segments left: 0
        Movement lock held by null
        HTTP is idle in state(s) 0
        Telnet is idle in state(s) 0
        File is idle in state(s) 0
        USB is idle in state(s) 0
        Aux is idle in state(s) 0
        Trigger is idle in state(s) 0
        Queue is idle in state(s) 0
        LCD is idle in state(s) 0
        SBC is idle in state(s) 0
        Daemon is idle in state(s) 0
        Aux2 is idle in state(s) 0
        Autopause is idle in state(s) 0
        Code queue is empty
        === Filament sensors ===
        Extruder 0 sensor: no data received
        === CAN ===
        Messages queued 1080, received 1914, lost 0, boc 0
        Longest wait 6ms for reply type 6018, peak Tx sync delay 6, free buffers 50 (min 49), ts 594/593/0
        Tx timeouts 0,0,0,0,0,0
        === Network ===
        Slowest loop: 4.56ms; fastest: 0.02ms
        Responder states: HTTP(0) HTTP(0) HTTP(0) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0), 0 sessions Telnet(0), 0 sessions
        HTTP sessions: 1 of 8

        • Ethernet -
          State: active
          Error counts: 0 0 1 0 0
          Socket states: 5 2 2 2 2 0 0 0
        1 Reply Last reply Reply Quote 0
        • undefined
          Phaedrux Moderator
          last edited by 6 Jun 2022, 03:19

          So it looks like you're all up to date on 3.4.1 now. Assuming that's only after updating with bossa.

          Can you upload the zip file again now? Does it still produce an error? Is the only place you see the error on the PanelDue? What firmware version is the PanelDue?

          https://github.com/Duet3D/RepRapFirmware/releases/download/3.4.1/Duet2and3Firmware-3.4.1.zip

          Z-Bot CoreXY Build | Thingiverse Profile

          undefined 1 Reply Last reply 6 Jun 2022, 14:05 Reply Quote 0
          • undefined
            dc42 administrators @supertb1
            last edited by 6 Jun 2022, 07:50

            @supertb1 FWIW that error "Operation 3 failed after 5 retries" comes from the IAP when it tries to update the firmware. It means that an operation to write a block of firmware to flash memory failed. My guess is that the prior Erase operation didn't fully erase the flash memory. You fixed that with the Ease jumper and Bossa.

            The only suggestion I have is that you check that you have the latest version of the IAP file for the MB6HC in the /firmware folder on the SD card.

            If this issue comes up more often, I will modify the IAP to restart the whole process form scratch the first time an irrecoverable error like this happens.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            undefined 2 Replies Last reply 6 Jun 2022, 13:51 Reply Quote 1
            • undefined
              supertb1 @dc42
              last edited by supertb1 6 Jun 2022, 13:53 6 Jun 2022, 13:51

              @dc42 in what release was the last "in app programmer" published?
              How do I check what version IAP I have?

              undefined 1 Reply Last reply 6 Jun 2022, 14:07 Reply Quote 0
              • undefined
                supertb1 @Phaedrux
                last edited by 6 Jun 2022, 14:05

                @phaedrux I updated the paneldue7i to the latest version and then ran the Duet2and3Firmware-3.4.1.zip again, it worked fine this time.

                1 Reply Last reply Reply Quote 0
                • undefined
                  dc42 administrators @supertb1
                  last edited by 6 Jun 2022, 14:07

                  @supertb1 said in [3.4.1-rc2] update fail:

                  @dc42 in what release was the last "in app programmer" published?

                  In release 3.4.1, however I don;t think there were any changes between 3.4.0 and 3.4.1. If you uploaded the 3.4.1 zip file then you should already have the latest version.

                  How do I check what version IAP I have?

                  It can only be checked by date and file size at present.

                  Duet WiFi hardware designer and firmware engineer
                  Please do not ask me for Duet support via PM or email, use the forum
                  http://www.escher3d.com, https://miscsolutions.wordpress.com

                  undefined 2 Replies Last reply 6 Jun 2022, 14:11 Reply Quote 0
                  • undefined
                    supertb1 @dc42
                    last edited by 6 Jun 2022, 14:11

                    @dc42 so it is in the .ZIP file, I'm not sure what is going on with this new board, it has been giving me issues since RC1. It always comes up with error: "Operation 3 failed after 5 retries". while my 2 year old board has never given me any troubles.

                    1 Reply Last reply Reply Quote 0
                    • undefined
                      supertb1 @dc42
                      last edited by 6 Jun 2022, 14:16

                      @dc42 Is there a way to install the IAP separate from the .zip file for issues like this?

                      undefined 1 Reply Last reply 6 Jun 2022, 14:18 Reply Quote 0
                      • undefined
                        dc42 administrators @supertb1
                        last edited by 6 Jun 2022, 14:18

                        @supertb1 yes, just upload it the same way that you upload a firmware binary, and it will appear in the /firmware folder.

                        Duet WiFi hardware designer and firmware engineer
                        Please do not ask me for Duet support via PM or email, use the forum
                        http://www.escher3d.com, https://miscsolutions.wordpress.com

                        undefined 1 Reply Last reply 6 Jun 2022, 14:23 Reply Quote 0
                        • undefined
                          supertb1 @dc42
                          last edited by 6 Jun 2022, 14:23

                          @dc42 so you unzip the file and upload the DuetAPI.xml?

                          undefined 1 Reply Last reply 6 Jun 2022, 17:49 Reply Quote 0
                          • undefined
                            Phaedrux Moderator @supertb1
                            last edited by 6 Jun 2022, 17:49

                            @supertb1 said in [3.4.1-rc2] update fail:

                            @dc42 so you unzip the file and upload the DuetAPI.xml?

                            No. The zip file should be uploaded intact. Do not unzip it first unless you want to upload a single specific file.

                            Z-Bot CoreXY Build | Thingiverse Profile

                            1 Reply Last reply Reply Quote 0
                            • undefined
                              supertb1 @dc42
                              last edited by 13 Oct 2022, 15:08

                              @dc42
                              I tried to update to the latest firmware and it did the same thing listed below. Is there a way to make it not do that? or would it be advisable to not update this particular board?

                              ***FWIW that error "Operation 3 failed after 5 retries" comes from the IAP when it tries to update the firmware. It means that an operation to write a block of firmware to flash memory failed. My guess is that the prior Erase operation didn't fully erase the flash memory. You fixed that with the Ease jumper and Bossa.

                              The only suggestion I have is that you check that you have the latest version of the IAP file for the MB6HC in the /firmware folder on the SD card.

                              If this issue comes up more often, I will modify the IAP to restart the whole process form scratch the first time an irrecoverable error like this happens.******

                              1 Reply Last reply Reply Quote 0
                              • undefined
                                Phaedrux Moderator
                                last edited by 13 Oct 2022, 16:35

                                What was the update method used this time?

                                Z-Bot CoreXY Build | Thingiverse Profile

                                undefined 1 Reply Last reply 13 Oct 2022, 18:18 Reply Quote 0
                                • undefined
                                  supertb1 @Phaedrux
                                  last edited by 13 Oct 2022, 18:18

                                  @phaedrux I tried to upload the update zip file to the web interface, and it failed the third step just like it did before, I used the second fall back process and now am in the process to getting back on the web interface to install the tool board firmware updates manually. this being as big a head ache as this board has been on firmware updates I am trying to figure out if there are any reasons why I should update it in the future or if I should just wait until like update 4.0 before I reset the board and use bossa again. Any thoughts... Is there something that I should be doing outside the norm with this particular board?

                                  1 Reply Last reply Reply Quote 0
                                  • undefined
                                    Phaedrux Moderator
                                    last edited by 14 Oct 2022, 21:31

                                    When and where did you purchase this Duet?

                                    Z-Bot CoreXY Build | Thingiverse Profile

                                    undefined 1 Reply Last reply 15 Oct 2022, 15:11 Reply Quote 0
                                    • undefined
                                      supertb1 @Phaedrux
                                      last edited by 15 Oct 2022, 15:11

                                      @Phaedrux I purchased the Duet 3 6HC on April 1 2022 from filastruder. Board ID: 08DJM-956BA-NA3TJ-6J9F2-3SD6J-9B9AT
                                      Invoice c30699537694791.1. Is there a way to confirm that this board is actually a Duet3D manufactured board? I would be very interested to find out if this board was a knock off or if somehow there was some kind of defect/ different design/explanation for why this board does not behave like the other duet board I have.

                                      droftartsundefined 1 Reply Last reply 15 Oct 2022, 15:31 Reply Quote 0
                                      • droftartsundefined
                                        droftarts administrators @supertb1
                                        last edited by 15 Oct 2022, 15:31

                                        @supertb1 Filastruder is an official vendor of Duet3D hardware, and I’m sure your board is genuine. Feel free to post a picture of it if you are in any doubt.

                                        We have discussed this issue internally, as it’s not clear what is going wrong. We think most likely the flash chip may be damaged, or something is associated is interfering with the flash process.

                                        As such, we are happy to offer you a warranty replacement. Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

                                        Ian

                                        Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                                        undefined 1 Reply Last reply 15 Oct 2022, 16:56 Reply Quote 1
                                        • undefined
                                          elmoret @droftarts
                                          last edited by 15 Oct 2022, 16:56

                                          Tim here, from Filastruder. A couple things:

                                          • We do not, and have never, sold clones/knockoffs of any product.
                                          • Citing the PayPal Invoice ID tells me you might not be getting emails from us, as you'd have a 5 digit order ID from your order confirmation and shipping confirmation. So, you might want to check your spam filter settings.
                                          undefined 1 Reply Last reply 15 Oct 2022, 20:16 Reply Quote 0
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