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Firmware update failed

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Firmware installation
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  • undefined
    patterson6
    last edited by patterson6 25 Feb 2023, 12:35

    I tried updating firmware to 3.4.4 from 3.2.0 and it failed i believe. I uploaded Duet2and3Firmware-3.4.4.zip on the system page to upload system files. It uploaded all files then it says Reset firmware? and over that it says Please wait while updates are being installed. I waited for a half hour and nothing happened. I cant click on anything. So I opened up another web browser to the ip and that wont connect. I restarted the power to my printer and same result.

    Tried connecting via usb but does not recognize properly like it used to so I tried to update the firmware with windows drive file and that didn't work.

    So I was going to do fallback procedure #1 but even that seems confusing with step 2,3,4.

    Where do I start and why did this update fail. Really disappointed.

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    • undefined
      Phaedrux Moderator
      last edited by 25 Feb 2023, 21:12

      At this point it sounds like you'll need to update the board firmware over USB using Bossa software.

      https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_firmware#fallback-procedure-2

      Which board do you have?

      Z-Bot CoreXY Build | Thingiverse Profile

      undefined 1 Reply Last reply 25 Feb 2023, 21:14 Reply Quote 0
      • undefined
        patterson6 @Phaedrux
        last edited by 25 Feb 2023, 21:14

        @Phaedrux
        duet 3 main board 6xd

        1 Reply Last reply Reply Quote 0
        • undefined
          Phaedrux Moderator
          last edited by 25 Feb 2023, 21:16

          Alright, follow the steps to reset the firmware on the board, and then use bossa https://github.com/Duet3D/BOSSA/releases/tag/1.9.1a-duet3d to flash this firmware file.

          https://github.com/Duet3D/RepRapFirmware/releases/download/3.4.5/Duet3Firmware_MB6XD.bin

          Z-Bot CoreXY Build | Thingiverse Profile

          undefined 1 Reply Last reply 25 Feb 2023, 21:26 Reply Quote 0
          • undefined
            patterson6 @Phaedrux
            last edited by 25 Feb 2023, 21:26

            @Phaedrux

            In device manager under universal serial bus controllers I get the usb to show thier but it says Unknown USB device(device descriptor request failed).

            How do I know if the bossa port is listed?

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            • undefined
              Phaedrux Moderator
              last edited by 25 Feb 2023, 21:31

              Did you do the erase firmware steps?

              https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards

              Z-Bot CoreXY Build | Thingiverse Profile

              undefined 1 Reply Last reply 25 Feb 2023, 22:03 Reply Quote 0
              • undefined
                patterson6 @Phaedrux
                last edited by 25 Feb 2023, 22:03

                @Phaedrux

                before any of that I found another usb cord and got it to read in yat.

                m552 s1
                ok<LF>
                m115
                FIRMWARE_NAME: RepRapFirmware for Duet 3 MB6HC FIRMWARE_VERSION: 3.4.4 ELECTRONICS: Duet 3 MB6HC v1.01 FIRMWARE_DATE: 2022-10-20 16:19:01<LF>ok<LF>

                undefined 1 Reply Last reply 25 Feb 2023, 22:06 Reply Quote 0
                • undefined
                  patterson6 @patterson6
                  last edited by 25 Feb 2023, 22:06

                  @patterson6

                  M552 gave me the new iP so let me try that

                  1 Reply Last reply Reply Quote 0
                  • undefined
                    Phaedrux Moderator
                    last edited by 25 Feb 2023, 22:07

                    even better

                    Z-Bot CoreXY Build | Thingiverse Profile

                    undefined 1 Reply Last reply 25 Feb 2023, 22:09 Reply Quote 0
                    • undefined
                      patterson6 @Phaedrux
                      last edited by 25 Feb 2023, 22:09

                      @Phaedrux
                      I believe I'm back in business... Thanks

                      1 Reply Last reply Reply Quote 0
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