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    Duet 3 Mini 5+ can't connect via USB

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    • Julgoundefined
      Julgo
      last edited by Julgo

      Hi,

      We recently bought a Rat Rig Core V3.1 kit from RatRig website.

      It appears that the Duet 3  Mini 5+ provided with the kit is defective.
      Indeed, it is impossible to communicate with the card via USB, and therefore we can't set it up.

      I tried different cables, different USB ports, different computers : the LEDs won't turn on.
      I even tried one of my cables on another of our Duet cards, and it lit up the LEDs, meaning that the cable isn't faulty.

      Is there anything I can do to make it work, or is the card defective ?

      Thank you for your help.

      Julien

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      • Phaedruxundefined
        Phaedrux Moderator
        last edited by

        https://docs.duet3d.com/en/User_manual/Troubleshooting/Duet_wont_respond

        Can you take a look through that link?

        Do any LEDs light up when connected to VIN instead of USB?

        Z-Bot CoreXY Build | Thingiverse Profile

        Julgoundefined 1 Reply Last reply Reply Quote 0
        • Julgoundefined
          Julgo @Phaedrux
          last edited by

          @Phaedrux
          I read the informations provided in the linked page.

          The leds effectively light up when connected to VIN

          droftartsundefined 1 Reply Last reply Reply Quote 0
          • droftartsundefined
            droftarts administrators @Julgo
            last edited by

            @Julgo Thanks for checking. Yes, it sounds like the USB is faulty. Assuming that you bought the kit within the last year, please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

            Ian

            TronXY X5S with Duet 3 MB6HC and Roto toolboard : Cartesian bed-slinger with Duet 3 Mini 5+ WiFi and 1LC : RRP Fisher Delta v1 with Duet 2 Maestro : Polargraph with Duet 2 WiFi

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