Rating Duet distributers/resalers?
-
Is this worthwhile to the community? I've been very pleased with one reseller and very disappointed with the another when sourcing Duet products. Before calling out names I want to make sure that it is not bad form. I know I would appreciate a heads up for trusted suppliers and wish I could have avoided one in particular.
-
Is this worthwhile to the community?
No. Many resellers exist primarily to minimise the cost of shipping, customs and taxes for the end customer. A global ranking across different economic areas would be worthless.
Others offer DUETs in connection with their own products - then, it's about the quality of their system integration, not about the controller itself. It makes no sense to award stars for this in the Duet forum.
When you need technical support, you inevitably arrive at this forum - here, you can already rate every single contribution.
Of course, there are a thousand reasons for dissatisfaction with a dealer, but without further explanation, a star rating says nothing at all. In such cases, it is better to write an e-mail to Duet3D. Depending on the assessment of the circumstances, they will take care of it.
-
@infiniteloop
Thanks. The issue I've had has been in regard to reseller sales/shipping itself and not Duet itself or 2ndary integration. Duet is without peer, and I have 7 different production machines using Duet controllers. I'm located in USA CA and have attempted to use a CA based vendor twice for Duet and each time the order has been filled incorrectly. This is extremely frustrating. Conversely, I started using Filastruda located on the opposite side of the country in GA. Ive had 6 different Duet orders with Filastruda with no issues and have received the orders much quicker than the CA base vendor.This is just my experience and I don't know if posting this is of any help to anyone else.
...end of rant.
-
@wayneosdias In some ways, a reseller is indirectly representing the product they sell, in this case Duet products.
If you order a product that is marked as in stock, but shows up late or wrong, you may already have a subconscious bias against the product you ordered.
I think an email directly to Duet would go a long way in facilitating corrective action on the part of the reseller.
-
If you're having issues with a reseller, or have had an exceptional experience with one, please feel free to send an email to sales@duet.com.
