1XD not working

[Shoki]

Hi,

I'm facing a problem with a new 1XD.
I can't seem to make it work.
I replaced it in my system with a 3HC and it worked flawlessly, no problem with CAN communication.
I replaced it with an old 1XD I took from an other printer and it's working no problem (but I need the old printer so i had to put it back !)

I tried to fit a jumper to reset the board, as recommended in the documentation. It did not change anything.

The thing that worries me the most is the fact that the status led is always off.
The 5V red led and the blue VIN led are both turned on.

It's a 1XD V1.1

Is this a sign of dead board ? How can I diagnose/solve the problem ?

Thanks in advance.

[chrishamm]

@Shoki Is your mainboard on v3.5.1? Does it show up in DWC -> Settings -> Machine-Specific -> Electronics? Also, does anything change if you have only CAN and power connected?

[Shoki]

@chrishamm the mainboard is installed with 3.5.0-rc.1. Same as the Duet Web Control.
I don't see a line with 1XD (not the same as on my other printer, where there is one)

Nothing is connected to the 1XD for now. Only power and CAN.

[chrishamm]

@Shoki In that case it sounds like the 1XD is faulty, so let's exchange it. Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.