Duet2 Short to Ground Failure

MHendricks

@T3P3Tony @jumpedwithbothfeet Thank you both for the input, I will continue investigating and post my next findings.

MHendricks

@jumpedwithbothfeet @T3P3Tony Here's the update:

I inspected board and took photos, nothing looks wrong with the actual connector or the board on either side, here some photos:

I got a couple M122 reports. I realized the first one didn't have a lot of info so I read up on M122 a bit and generated the second image as well:

I moved the cable bundle around while homing the X axis and everything worked as normal. Afrer homing just the X axis, the Driver 1 Phase B short to ground appeared:

I wwapped the motor connections of X1 and X2 and modified config.g; M569 directions and M584 driver mapping. Homing X still functions and the Driver 1 Phase B short to ground appeared 5 seconds after homing. Cleared that notification and the Driver 1 error Phase A short to ground appeared 60 seconds later.

I realized at this point that Driver 2 on the Duet was not in use, and so I changed the config and physical setup to use Driver 2 rather than Driver 1. I X axis still homed, but after homing I then got a Short to Ground error for Driver 3, which is connected to the Extruder motor.

I believe the customer is still covered under warranty from Modix, is there anything else we should check out to maybe get the printer up and running or is this seeming like a bad board?

Phaedrux

@MHendricks Hello, sorry for the delay in reply. Yes I believe a warranty replacement would be in order.

dc42

@MHendricks it's just possible that the problem is a bad PSU or an intermittent power connection, because its not uncommon to see spurious driver error reports as power is lost. In particular, check that the VIN terminal block screws are tight. You can also run M122 after one of these error messages appears to see what the lowest recorded voltage was.

MHendricks

@dc42 & @Phaedrux Thank you much!

As this is a customer who's machine I do not have regular access to, would it be acceptable to take a replacement Duet2 WiFi board over to their location, test the VIN cable connections as dc42 recommended as I haven't done so yet, and if I do not find any issue with the VIN and don't see any voltage drops via M122 after an error message, I could do the board swap and have it be covered under warranty?

Phaedrux

@MHendricks Yes I think we can make that work.

MHendricks

@Phaedrux @dc42 The plot thickens,

First note is that I replaced the Duet2 and the issue has persisted.

When I arrived today I tested the voltage as requested and found everything as it should be - 24.2 coming in to the Duet2 and the Duex5. I worked for a bit trying to test different functions of the board and was having issues connecting over WiFi at all, making me wonder if there were other issues going on with the board in general.

I changed out the Duet2 for a new unit and transferred the SD card over. Upon a normal boot up everything was good except the WiFi connection (expected as I hadn't run an M587 on this board) so I homed the X Axis via the PanelDue and got the exact same behavior as before, including the Short to Ground failure.

Here is the new information I noticed: I inspected the homex macro and see it includes a Z positive move to ensure the bed is not touching the nozzle when homing. I realized: this printer has never, even done that move in the many times I have moved the X axis.

My test, with the new board installed: Used G92 to set a position for each axis and requested manual moves. The X axis works normally but Y and Z do not move at all. I double checked the setup and X is the only axis connected to the Duet2, while the 4 Z motors and the Y motor are all on the Duex5.

New theory: The Duex or the ribbon cable is the actual problem.

I'm going to replace the original board try moving the Y axis to the Duet2 and see if I can get it to move.

I had focused in on the Duet rather than the Duex because it reported the short to ground issues on Drive 1, and the drive numbers on the Duex start at 5, was I wrong in that?

MHendricks

I reinstalled the original board and modified the drive mapping to move the Y axis to the Duet2 rather than the Duex and that axis now runs. All the failures are centered around the Duex now as far as I can tell.

Phaedrux

Now to narrow it down to the Duex or the ribbon cable.

MHendricks

@Phaedrux @dc42

Thank you both for your help, I visited the customer last week with a replacement Duex5 in hand and the issue is now resolved.

It was the board and not the ribbon cable, as I exchanged the cable first and the issue persisted. But upon swapping out the board as well, all function was restored and the machine completed a test print.

Two notes to close this up, I would recommend having a way for the expansion board to report these Short to Ground issues using the driver numbers included on the board (5-9) rather than the local numbers, because that was a contributing factor to me running down the rabbit hole on the mainboard rather than the Duex.

Second, we need to have a conversation about who is liable for the replacement board because I believe the machine has an extended warranty that is still active directly from Modix. I have the defective board and it's ribbon cable at my desk and can ship them back to you if you would like. Let me know what the best next steps are and I'll be standing by to finish this up.

Thanks again,