Upgrade to 3.5.3 failed

marcel.kastler

Hi,

I just upgraded my Duet3 6HC with 3HC expansion board using the usual procedure through DuetWebControl. The process looked good but afterwards DWC cannot connect anymore and the "status" LED is only dimly illuminated indicating that no firmware on the 6HC.

I am not sure what I need to do next. I checked the firmware zip file does not contain the required IAP binary. Is it possible that the firmware on the 3HC is not updated?

I require some guidance from a more experienced person.
Thanks in advance!

jay_s_uk

@marcel-kastler see here https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards

marcel.kastler

@jay_s_uk thanks for your swift response. I have only MacOS and it seems that this does not work with 6HC. Is there any other solution? Why did the firmware update fail in the first place. Did I do something wrong?

jay_s_uk

@marcel-kastler there have been the odd report of the 6HC not updating correctly so its not something you've done.

looks like theres no resolution for not being able to flash a 6HC with macos without using a VM. see here https://forum.duet3d.com/topic/11445/flashing-firmware-on-mac-os-x

marcel.kastler

@jay_s_uk thanks again. It looks very complicated with MacOS and not sure if it works at all. Is there no other solution? I do not want to spend hours to get my printer up and running. I always use the latest stable firmware to avoid trouble… which did not work this time.

jay_s_uk

@marcel-kastler use a raspberry pi or windows machine to reprogram the firmware.
not much else i can suggest

marcel.kastler

@jay_s_uk OMG. I hope Duet3d is working on a fix for Mac users… Is it possible to ask Duet to reflash my board or exchange it for me?

jay_s_uk

@marcel-kastler one for @droftarts
where are you based?

marcel.kastler

@jay_s_uk Singapore

jay_s_uk

@marcel-kastler i'm not aware of them having a reseller etc in Singapore

marcel.kastler

@jay_s_uk I bought it directly from the UK.

marcel.kastler

Is there someone from Duet3d who has a solution for my problem, please?

Phaedrux

Do you have a Raspberry Pi?
Is your Mac Intel based?

marcel.kastler

@Phaedrux Hi, currently no free raspberry pi. I have one older Intel based Mac.

Phaedrux

You could try booting a live USB linux and running bossac from there, or borrowing/procuring a rpi and using a spare SD card to install a Pi desktop and flash from there.

marcel.kastler

@Phaedrux Good morning, I organised myself a raspberry pi, but ran into the next problem and need your guidance.
I receive a fatal error installing Bossa on the board. I reinstalled the OS to the raspberry, but I get the same error and cannot continue. No idea what to do now. Here the error:

marcel@voron2:~ $ sudo apt update && sudo apt install -y libwxgtk3.0-dev libreadline-dev
git clone https://github.com/shumatech/BOSSA
cd BOSSA
make
Hit:1 http://deb.debian.org/debian bookworm InRelease
Get:2 http://deb.debian.org/debian-security bookworm-security InRelease [48.0 kB]
Get:3 http://deb.debian.org/debian bookworm-updates InRelease [55.4 kB]
Get:4 http://deb.debian.org/debian-security bookworm-security/main armhf Packages [191 kB]
Get:5 http://deb.debian.org/debian-security bookworm-security/main arm64 Packages [187 kB]
Get:6 http://deb.debian.org/debian-security bookworm-security/main Translation-en [116 kB]
Get:7 http://archive.raspberrypi.com/debian bookworm InRelease [39.2 kB]
Get:8 http://archive.raspberrypi.com/debian bookworm/main armhf Packages [533 kB]
Get:9 http://archive.raspberrypi.com/debian bookworm/main arm64 Packages [503 kB]
Fetched 1569 kB in 3s (482 kB/s)
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
42 packages can be upgraded. Run 'apt list --upgradable' to see them.
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Package libwxgtk3.0-dev is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Package 'libwxgtk3.0-dev' has no installation candidate
Cloning into 'BOSSA'...
remote: Enumerating objects: 1727, done.
remote: Total 1727 (delta 0), reused 0 (delta 0), pack-reused 1727 (from 1)
Receiving objects: 100% (1727/1727), 1.15 MiB | 5.62 MiB/s, done.
Resolving deltas: 100% (1321/1321), done.
make: wx-config: No such file or directory
make: wx-config: No such file or directory
CPP APPLET src/WordCopyArm.cpp
CPP COMMON src/Samba.cpp
CPP COMMON src/Flash.cpp
CPP COMMON src/D5xNvmFlash.cpp
CPP COMMON src/D2xNvmFlash.cpp
CPP COMMON src/EfcFlash.cpp
CPP COMMON src/EefcFlash.cpp
CPP COMMON src/Applet.cpp
CPP COMMON src/WordCopyApplet.cpp
CPP COMMON src/Flasher.cpp
CPP COMMON src/Device.cpp
CPP COMMON src/PosixSerialPort.cpp
CPP COMMON src/LinuxPortFactory.cpp
CPP BOSSA src/BossaForm.cpp
In file included from src/BossaForm.cpp:8:
src/BossaForm.h:11:10: fatal error: wx/artprov.h: No such file or directory
11 | #include <wx/artprov.h>
| ^~~~~~~~~~~~~~
compilation terminated.
make: *** [Makefile:260: obj/BossaForm.o] Error 1

droftarts

@marcel-kastler Sorry you are having problems flashing your Duet board. Both myself and @Phaedrux are Mac users too, and we have tried many times to fix Bossa to work on Macs for the 6HC/6XD, but have yet to be successful. The workarounds described in this thread https://forum.duet3d.com/topic/11445/flashing-firmware-on-mac-os-x do work, but I understand if they don't work for you.

When this thread started, I thought I'd check the Linux instructions on the 'Bossa' tab here https://docs.duet3d.com/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards
I have also run into the same problem, in that I get the same "Package libwxgtk3.0-dev is not available" message. Apparently this version of the library has been abandoned, and removed from package repositories. It has been replaced by "libwxgtk3.2-dev", but if you install this, the 'make' command to compile Bossa doesn't work. We are currently searching for a workaround.

However, if you have a Raspberry Pi now, the easiest thing to do is to write the DuetPi image to the Raspberry Pi SD card, has a working version of Bossa on it. NOTE: this will overwrite whatever is currently on the SD card. Follow the first step here https://docs.duet3d.com/User_manual/Machine_configuration/SBC_setup (make sure you DON'T use the 'DuetPi-lite' version, as this doesn't support a connected screen)
Then follow the 'Bossa' and 'Linux and DuetPi (after March 2022)' tabs here https://docs.duet3d.com/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards

The 6HC firmware is already on the DuetPi image, so you should be able to connect the 6HC to the Raspberry Pi, open a Terminal window and send:

bossac -e -w -v -b /opt/dsf/sd/firmware/Duet3Firmware_MB6HC.bin

Ian

marcel.kastler

@droftarts Hi Ian, yes, quite tedious to get the board back running. Just to confirm. Should I connect the Duet 6HC board via USB to the raspberry pi or should I use the flat ribbon cable, which was included with the duet board?

droftarts

@marcel-kastler via USB. And I feel your pain! I'm trying to get a Ubuntu live USB to flash on a 2013 MacBook Pro.

Ian

droftarts

@marcel-kastler I've rewritten the Bossa instructions here, and have tested it all: https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards

If you have a Raspberry Pi, with the standard Raspberry Pi OS on it still, rather than doing the 'Compiling Bossa' instructions (which you were following), use the 'Linux - Debian/Ubuntu/Raspberry Pi OS' instructions, which are much simpler.

If you have already written the DuetPi image to the Raspberry Pi SD card, follow the 'Raspberry Pi running Duet Pi (after March 2022)' instructions.

Alternatively, you can flash on your Intel Mac if you have a 8GB USB stick. Follow the 'Linux Live USB' instructions in the same section.

I'm still trying to make a working macOS version of Bossa that is capable of flashing the 6HC.

Ian