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No communication after erase button pressed

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Firmware installation
firmware connectivity erase
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  • undefined
    dc42 administrators
    last edited by 22 Apr 2018, 13:20

    Have you tried with and without VIN power applied?

    Duet WiFi hardware designer and firmware engineer
    Please do not ask me for Duet support via PM or email, use the forum
    http://www.escher3d.com, https://miscsolutions.wordpress.com

    undefined 1 Reply Last reply 22 Apr 2018, 17:56 Reply Quote 0
    • undefined
      Spodeopieter @dc42
      last edited by 22 Apr 2018, 17:56

      @dc42
      yes , I have tried this , it makes no difference.

      1 Reply Last reply Reply Quote 0
      • undefined
        dc42 administrators
        last edited by 22 Apr 2018, 18:29

        If the following are true:

        • you have already tried pressing Erase again for one second followed by Reset as I suggested earlier;
        • you always get the "Device Descriptor Request Failed" message (not "Unknown device")

        then if your Duet is still under warranty, ask for it to be replaced.

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

        undefined 1 Reply Last reply 22 Apr 2018, 18:48 Reply Quote 0
        • undefined
          Spodeopieter @dc42
          last edited by 22 Apr 2018, 18:48

          @dc42

          Both of those are true. What does this mean happened ?

          My duet is no longer under warranty.

          I would be quite disappointed and angry if I should buy a new one.

          1 Reply Last reply Reply Quote 0
          • undefined
            dc42 administrators
            last edited by 22 Apr 2018, 19:05

            If all you did to create the problem was to press the Erase button, then it should be possible to reprogram it. Have you tried a different USB cable?

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            undefined 1 Reply Last reply 22 Apr 2018, 19:16 Reply Quote 0
            • undefined
              denke @Spodeopieter
              last edited by 22 Apr 2018, 19:11

              @spodeopieter said in No communication after erase button pressed:

              Also tried a Linux pc , no luck.

              It might be helpful if you included the dmesg part around the time you plugged it in, and an lsusb after you plugged it in

              undefined 1 Reply Last reply 22 Apr 2018, 19:30 Reply Quote 0
              • undefined
                Spodeopieter @dc42
                last edited by 22 Apr 2018, 19:16

                @dc42

                Yes , I have tried a few different cables.

                Should I have the sd card inserted or not ?

                undefined 1 Reply Last reply 22 Apr 2018, 19:26 Reply Quote 0
                • undefined
                  dc42 administrators @Spodeopieter
                  last edited by 22 Apr 2018, 19:26

                  @spodeopieter said in No communication after erase button pressed:

                  @dc42

                  Yes , I have tried a few different cables.

                  Should I have the sd card inserted or not ?

                  It doesn't matter, unless the SD card is faulty and drawing a large current from the 3.3V rail.

                  Duet WiFi hardware designer and firmware engineer
                  Please do not ask me for Duet support via PM or email, use the forum
                  http://www.escher3d.com, https://miscsolutions.wordpress.com

                  undefined 2 Replies Last reply 22 Apr 2018, 19:34 Reply Quote 0
                  • undefined
                    Spodeopieter @denke
                    last edited by 22 Apr 2018, 19:30

                    @denke

                    Dmesg

                    [846482.444916] usb 3-6: new full-speed USB device number 33 using xhci_hcd
                    [846482.556934] usb 3-6: device descriptor read/64, error -71
                    [846482.772945] usb 3-6: device descriptor read/64, error -71
                    [846482.988898] usb 3-6: new full-speed USB device number 34 using xhci_hcd
                    [846483.100971] usb 3-6: device descriptor read/64, error -71
                    [846483.316940] usb 3-6: device descriptor read/64, error -71
                    [846483.532862] usb 3-6: new full-speed USB device number 35 using xhci_hcd
                    [846483.533051] usb 3-6: Device not responding to setup address.
                    [846483.736958] usb 3-6: Device not responding to setup address.
                    [846483.940851] usb 3-6: device not accepting address 35, error -71
                    [846484.052817] usb 3-6: new full-speed USB device number 36 using xhci_hcd
                    [846484.053010] usb 3-6: Device not responding to setup address.
                    [846484.257021] usb 3-6: Device not responding to setup address.
                    [846484.460791] usb 3-6: device not accepting address 36, error -71
                    [846484.460831] usb usb3-port6: unable to enumerate USB device
                    [846508.071353] usb 3-6: new full-speed USB device number 37 using xhci_hcd
                    [846508.183413] usb 3-6: device descriptor read/64, error -71
                    [846508.399383] usb 3-6: device descriptor read/64, error -71
                    [846508.615249] usb 3-6: new full-speed USB device number 38 using xhci_hcd
                    [846508.727321] usb 3-6: device descriptor read/64, error -71
                    [846508.943313] usb 3-6: device descriptor read/64, error -71
                    [846509.159258] usb 3-6: new full-speed USB device number 39 using xhci_hcd
                    [846509.159404] usb 3-6: Device not responding to setup address.
                    [846509.363394] usb 3-6: Device not responding to setup address.
                    [846509.567269] usb 3-6: device not accepting address 39, error -71
                    [846509.679246] usb 3-6: new full-speed USB device number 40 using xhci_hcd
                    [846509.679451] usb 3-6: Device not responding to setup address.
                    [846509.883424] usb 3-6: Device not responding to setup address.
                    [846510.087244] usb 3-6: device not accepting address 40, error -71
                    [846510.087315] usb usb3-port6: unable to enumerate USB device

                    lsusb

                    Bus 002 Device 002: ID 8087:8000 Intel Corp.
                    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
                    Bus 001 Device 002: ID 8087:8008 Intel Corp.
                    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
                    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
                    Bus 003 Device 005: ID 04ca:7022 Lite-On Technology Corp.
                    Bus 003 Device 004: ID 138a:003f Validity Sensors, Inc. VFS495 Fingerprint Reader
                    Bus 003 Device 003: ID 046d:c534 Logitech, Inc. Unifying Receiver
                    Bus 003 Device 012: ID 148f:3070 Ralink Technology, Corp. RT2870/RT3070 Wireless Adapter
                    Bus 003 Device 006: ID 0e8d:763e MediaTek Inc. MT7630e Bluetooth Adapter
                    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

                    undefined 1 Reply Last reply 22 Apr 2018, 19:40 Reply Quote 0
                    • undefined
                      Spodeopieter @dc42
                      last edited by 22 Apr 2018, 19:34

                      @dc42

                      Noted. I have been trying without the SD card anyway, so what is the next step ?

                      1 Reply Last reply Reply Quote 0
                      • undefined
                        denke @Spodeopieter
                        last edited by denke 22 Apr 2018, 19:40

                        @spodeopieter said in No communication after erase button pressed:

                        device descriptor read/64, error -71

                        Did some digging, and red that this message usually means that the device has exceeded the current limit of the port it means some general communication error, but either way it is worth a try

                        I, provided I have a notebook, would try to remove the sdcard, give the panel external 12/24v power, unplug the notebook from the charger and any other device connected to the mains voltage, and try the connection that way.

                        And / or an usb cable with multiple computer side connectors used by some mobile hdds.

                        I really do not know if it would help, but it is worth a try

                        undefined 1 Reply Last reply 22 Apr 2018, 19:55 Reply Quote 0
                        • undefined
                          Spodeopieter @denke
                          last edited by 22 Apr 2018, 19:55

                          @denke

                          Ok , so I just tried this , still no luck. I also tried running through usb isolator.

                          1 Reply Last reply Reply Quote 0
                          • undefined
                            Spodeopieter @dc42
                            last edited by 23 Apr 2018, 06:42

                            @dc42

                            So what are the next steps ?

                            1 Reply Last reply Reply Quote 0
                            • undefined
                              dc42 administrators
                              last edited by 23 Apr 2018, 08:08

                              Which country are you in?

                              Duet WiFi hardware designer and firmware engineer
                              Please do not ask me for Duet support via PM or email, use the forum
                              http://www.escher3d.com, https://miscsolutions.wordpress.com

                              undefined 1 Reply Last reply 23 Apr 2018, 08:20 Reply Quote 0
                              • undefined
                                Spodeopieter @dc42
                                last edited by 23 Apr 2018, 08:20

                                @dc42

                                I am in South Africa , Pretoria

                                1 Reply Last reply Reply Quote 0
                                • undefined
                                  dc42 administrators
                                  last edited by 23 Apr 2018, 08:33

                                  Unless you have someone local to you who may be able to diagnose the board, your best option may be to arrange with forum user W3DRK to send the board to him (he is in the US) and take a look at it. he is experienced at diagnosing and repairing Duets.

                                  Duet WiFi hardware designer and firmware engineer
                                  Please do not ask me for Duet support via PM or email, use the forum
                                  http://www.escher3d.com, https://miscsolutions.wordpress.com

                                  1 Reply Last reply Reply Quote 0
                                  • undefined
                                    Spodeopieter
                                    last edited by 23 Apr 2018, 08:42

                                    Can you assist me with a jtag reflash ?

                                    undefined 1 Reply Last reply 23 Apr 2018, 08:50 Reply Quote 0
                                    • undefined
                                      Spodeopieter @Spodeopieter
                                      last edited by 23 Apr 2018, 08:50

                                      @dc42

                                      Reliable shipping to USA and back would cost me quite a bit of money. Buying a new one would be a better bet for me.

                                      I would really like to give the JTAG reflash a go.

                                      What programmer do you use for flashing over JTAG ? and can you provide me with a wiring diagram ? Also , what binary should I flash ?

                                      1 Reply Last reply Reply Quote 0
                                      • undefined
                                        dc42 administrators
                                        last edited by 23 Apr 2018, 09:51

                                        We have never flashed a board using JTAG, we flash using USB.

                                        The symptoms you report are odd and it sounds to me more like a wiring or driver issue, except that you have tried multiple PCs. Have you measured the voltage on the +3.3V rail? Is any of the chips or the WiFi module on the Duet getting hot?

                                        Duet WiFi hardware designer and firmware engineer
                                        Please do not ask me for Duet support via PM or email, use the forum
                                        http://www.escher3d.com, https://miscsolutions.wordpress.com

                                        undefined 1 Reply Last reply 23 Apr 2018, 12:34 Reply Quote 0
                                        • undefined
                                          Spodeopieter @dc42
                                          last edited by 23 Apr 2018, 12:34

                                          @dc42 said in No communication after erase button pressed:

                                          cept that you have tried multiple PCs. Have you measured the voltage on the +3.3V rail? Is any of the chips or the WiFi module on the Duet getting hot?

                                          3.3 v rail seems good , the SAM chip is getting a little hot , around 40 degrees , the esp is ice cold.

                                          Just another thing I noticed , if I press the erase or reset button , nothing happens , no flashing of any LED's

                                          undefined 1 Reply Last reply 23 Apr 2018, 14:48 Reply Quote 0
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