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    PanelDue 5i not erasing

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    • Spargoundefined
      Spargo
      last edited by

      Hi,
      I'm trying to upload updated firmware to the PanelDue 5i I have, but the erase button does not seem to erase anything for me. If I hold it down for a few seconds then press reset, it restarts like I didn't do anything and loads up the menu. It is connected via a USB cable from Samsung but I have also tried it without power just in case it needed to be done when off.

      Any advise that anyone could give me would be appreciated.

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      • aidarundefined
        aidar
        last edited by

        is it disconnected from duet? If not, disconnect it first, then power up with USB, then press erase button for at least sec or two.

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        • Spargoundefined
          Spargo
          last edited by

          Yes it is disconnected from the Duet, the only connection is the USB which I've tried in a USB 2 and USB 3 port.

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