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    Paneldue 7i not working (USB or 4 pin)

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    • Stenundefined
      Sten
      last edited by

      Hi,

      I ordered a Duet 2 wifi and Paneldue 7i from E3D, got the main board up and running and works perfectly well.
      However, I can not get any sign of life from the Paneldue at all, I initially tried the USB connector (with nothing else plugged in) to update the firmware, but the computer did not recognise anything was plugged in. Secondly, I tried connecting through the supplied 4 pin connector, and again, no sign of life.

      I do get 5V at the 4 pin connector.
      All appropriate precautions were taken before plugging in the board.

      I tried claiming a refund through E3D, but I need an admin from this forum to confirm it is a warranty issue me I should go that route. I can do any trouble shooting with a multimeter if needed.

      Thanks in advance!

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      • A Former User?
        A Former User
        last edited by

        see if you can update the firmware according to https://duet3d.dozuki.com/Wiki/PanelDue_Firmware_update

        (try another usb cable and/or usb port if you have trouble getting the serial port to show up on the computer)

        Stenundefined 1 Reply Last reply Reply Quote 0
        • Stenundefined
          Sten @A Former User
          last edited by

          @bearer said in Paneldue 7i not working (USB or 4 pin):

          see if you can update the firmware according to https://duet3d.dozuki.com/Wiki/PanelDue_Firmware_update

          (try another usb cable and/or usb port if you have trouble getting the serial port to show up on the computer)

          I've tried all these, thanks for your suggestions though!

          1 Reply Last reply Reply Quote 0
          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            Does the backlight illuminate when connecting via USB?

            Z-Bot CoreXY Build | Thingiverse Profile

            Stenundefined 1 Reply Last reply Reply Quote 0
            • Stenundefined
              Sten @Phaedrux
              last edited by

              @Phaedrux There is no backlight at all via USB nor 4pin.

              droftartsundefined 1 Reply Last reply Reply Quote 0
              • droftartsundefined
                droftarts administrators @Sten
                last edited by droftarts

                @Sten said in Paneldue 7i not working (USB or 4 pin):

                @Phaedrux There is no backlight at all via USB nor 4pin.

                Sounds like the backlight driver has failed. I approve this for warranty replacement. Please contact E3D and follow their warranty process, referring to this thread for approval. Apologies for the inconvenience.

                Edit: Actually, rereading this, it sounds even more fundamental than the backlight driver failing, perhaps the voltage regulator. Still a warranty replacement!

                Ian

                Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                Stenundefined 2 Replies Last reply Reply Quote 0
                • Stenundefined
                  Sten @droftarts
                  last edited by

                  @droftarts Thank you.

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                  • Stenundefined
                    Sten @droftarts
                    last edited by

                    @droftarts It has now been 9 days since I emailed E3D the details they require for the warranty claim. And no response, first point of contact took less than half a day for a response.. I'm not sure what to do at this point..

                    Phaedruxundefined 1 Reply Last reply Reply Quote 0
                    • Phaedruxundefined
                      Phaedrux Moderator @Sten
                      last edited by

                      @Sten Perhaps send a follow up email to inquire.

                      Z-Bot CoreXY Build | Thingiverse Profile

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